Why I am Hesitant to Try Tesla Solar Rental Program
1. The company offers basically no technical details about these "solar panels."
• Clearly they are not manufactured by Tesla. That's fine but it would be nice to know who is manufacturing them.
• There is no information at all on the Tesla website about these panels other than generic what-are-solar-panels filler content.
2. The company offers no information about who is doing the installation.
• New Mexico is listed as one of the very few states where the solar rental program is now available.
• I live in New Mexico.
• So far, so good!
• Tesla has zero presence in New Mexico, so it has to be a "partner."
• But who? Positive Energy Solar? No idea.
• There is nothing in the New Mexico media about which company/companies is/are the partners with Tesla.
• Why the secrecy?
• Why did Tesla pick New Mexico?
3. I cannot just pick up the damn phone and call Tesla and ask these simple questions.
• I can pick up the phone and easily connect with any local installer in New Mexico, they're happy to take the call.
• Tesla, being as customer-averse as it is when it comes to service for its cars, is a black hole when it comes to communications.
4. Oh, sure, they offer a fill-in-the-blanks web form to "request a callback."
• I have no confidence I will get a call back in a timely manner.
• I have 1000% confidence they will use my solar-inquiry contact information to send me emails for years to come in which they try to sell me cars and other stuff. They have always done this in the past. (I've always created custom Tesla Energy-related email addresses for solar and powerwall inquiries, and have never gotten a response related to powerwall or solar, but TONS of emails to those specific email addresses to try to sell me a 3, S, X, and Y.)
5. There is zero information about where these panels can and cannot be installed.
• Can they do a ground install (my preference)?
• Must it be a roof install (showstopper for me)?
• Why didn't Tesla state up front on its website this little detail?
6. Elon stated in a quarterly call earlier this year that 2019 is "the year of solar."
• It's almost September. Solar has been a dud so far. When does the "year" begin?
7. The Walmart lawsuit does not inspire confidence.
• It's still early and the suit might be brinksmanship on Walmart's part to get out of a deal, but the evidence in the complaint paints a pretty bad picture on Tesla's ability to do good, reliable, safe installation and maintenance work.
• Do I want to take a chance with a Tesla "partner" installer with my home? Can I afford a fire risk? No.
It's the accumulation of all these little things that make me not trust Tesla when it comes to solar. I don't think they're serious. I am looking for quotes on solar but I just don't trust Tesla to be there as a reliable business a month from now, a year from now, five years from now. I frankly still think it's likely that Tesla jettisons its whole consumer/residential solar business within the next 12-18 months.
Disagree all you want. I assume you all disagree, this being TMC after all. But that's what I think when it comes to Tesla Solar.