I'll keep this short, but I'm having an issue with Tesla that continues to baffle me. I purchased my former M3 originally without EAP in Jan of 2018. About a month later, EAP was purchased for an additional $5K. I sold the vehicle to someone locally in mid-2019 (moved on to an X).
Fast forward now a year later, the new owner called me saying that Tesla removed EAP and is saying that it was never purchased. Considering this is an older gentleman, he's literally only put around 500 miles on the vehicle which was purchased for his wife. He used AP on his entire trip home and even played around with Summon when they first got it.
They took it in to the SC about a week ago when they noticed that AP wasn't working, only to be told that it was never on the vehicle.
C'mon Tesla, really..? I can't find the receipt anymore that they issued when the purchase was made. I'm really annoyed with them right now. I'll keep you all posted on how this turns out, but I was previously a bit leary about others posting this scenario in the past, but now...
Fast forward now a year later, the new owner called me saying that Tesla removed EAP and is saying that it was never purchased. Considering this is an older gentleman, he's literally only put around 500 miles on the vehicle which was purchased for his wife. He used AP on his entire trip home and even played around with Summon when they first got it.
They took it in to the SC about a week ago when they noticed that AP wasn't working, only to be told that it was never on the vehicle.
C'mon Tesla, really..? I can't find the receipt anymore that they issued when the purchase was made. I'm really annoyed with them right now. I'll keep you all posted on how this turns out, but I was previously a bit leary about others posting this scenario in the past, but now...