paulp
Active Member
It seems to only be unable to wake from the deep sleep. Normal sleep is no problem.I can wake up my 3 remotely with 28.5 and 28.6. No problem at all
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It seems to only be unable to wake from the deep sleep. Normal sleep is no problem.I can wake up my 3 remotely with 28.5 and 28.6. No problem at all
I just spoke to Tesla Service. They say the problem is actually with Telstra. The way the car wakes up is a kind of "SMS" is sent from the app to the car via LTE to wake it up (I suspect this is the Telstra IoT Network). They said Telstra have been doing some maintenance work over the past couple of days. Tesla are saying it should be fully operational again from tomorrow morning at 7am.I installed it yesterday. Now I can't wake the car up from the app. LTE connection is strong in the car so that's not the problem. I tried buttons/brake resetting the car and still no luck.
Has anyone else had this issue?
Yeah thats not really correct. I’ve worked out today that if I disconnect the car from wifi the app connects Instantly to the car even after going into a deep sleep. It just wont connect when its asleep and the car is wifi connected. Not sure how telstra is responsible for my home wifi? Both my model S are doing exactly the same. I’m sure it will be fine tomorrow though with a nice little push update tonight.I just spoke to Tesla Service. They say the problem is actually with Telstra. The way the car wakes up is a kind of "SMS" is sent from the app to the car via LTE to wake it up (I suspect this is the Telstra IoT Network). They said Telstra have been doing some maintenance work over the past couple of days. Tesla are saying it should be fully operational again from tomorrow morning at 7am.
Telstra also recently support SMS over WiFi - so maybe that's still kinda right (even my Pixel bugs out with WiFi Calling/SMS sometimes on Telstra)? Same observations for not waking up - at home on WiFi, doesn't connect unless I lock/unlock the car.Yeah thats not really correct. I’ve worked out today that if I disconnect the car from wifi the app connects no problem to the car even after going into a deep sleep. It just wont connect when its asleep and wifi connected. Not sure how telstra is responisble for my home wifi? I’m sure it will be fine tomorrow though with a nice little push update.
Mine is waking without the workaround now.Cars are now connecting sometimes but both not at the same time. Someone must be working on it right now.
Same. All sorted this morning. Car woke just by opening the app.Mine is waking without the workaround now.
Informative Thanks. Slight (pedantic) correction though, from something I saw on reddit.I just spoke to Tesla Service. They say the problem is actually with Telstra. The way the car wakes up is a kind of "SMS" is sent from the app to the car via LTE to wake it up (I suspect this is the Telstra IoT Network). They said Telstra have been doing some maintenance work over the past couple of days. Tesla are saying it should be fully operational again from tomorrow morning at 7am.
For a car that never has a wifi connection, there must be a different process of sleep as the LTE would have to be always on, if this is how it works.Informative Thanks. Slight (pedantic) correction though, from something I saw on reddit.
When the car is asleep the LTE connection is actually off to save power, while the phone module remains on to receive SMS messages. Analogous to having mobile data turned off on your phone (to save battery) and still being able to receive a SMS.
...a kind of "SMS" is sent from Tesla Servers to the car to wake the LTE connection. Once the LTE is up, the App can communicate with the car & wake it. At least that is how I understand it.
Why? The cellular modem sits in paging mode without LTE. Receives a wake SMS, which triggers the rest to wake up so the App can work.For a car that never has a wifi connection, there must be a different process of sleep as the LTE would have to be always on, if this is how it works.
Yes, every 3GPP compliant cellular device has a low-power “idle” mode where it must still be receptive to paging messages from the network. Otherwise it would not be possible to ring a mobile phone at any time, regardless of how recently or long ago it was used, and have it respond.Why? The cellular modem sits in paging mode without LTE. Receives a wake SMS, which triggers the rest to wake up so the App can work.
I'd be interested to know how widespread this issue is. Is there anybody that CAN wake their car remotely? What version are you on?