A couple weeks ago, we had install of a 11.8kw panel set with 3 powerwalls completed. While I was promised a system power optimizers for shading and a solaredge 10k inverter (both verbally and was on the planset in 11/2020), what is actually installed has no optimizers and a Delta M10-TL-US inverter. this brand seems to have seveer issues cuting in and out with even a small amount of shading (less than 25% of panels have partial sahde, cuts system output to 20%), or small variations in sunlight due to clouds passing by (output cuts to zero for about 30 mins).
Emailed details to project advisor (no response near 2 weeks) also the planner (no repsonse) posted service requests in the app (no response, a week), etc.
Can I get some suggestions on how to convince Tesla to install the optimizers? The limited (poor) info on delta I can find suggest they don't support optimizing, so it would mean the inverter changed out too.
Overall, this seems like shady business practices. It's analagous to making a deal to sell me an F350 pulling a trailer, and then deliver an F150 with a trailer, then run away and ignore me. I quoted otehr vendors originally with the same specced solaredge and optimizers. is this how Tesla could give me a better price? By planning to play switcheroo with the install?
Emailed details to project advisor (no response near 2 weeks) also the planner (no repsonse) posted service requests in the app (no response, a week), etc.
Can I get some suggestions on how to convince Tesla to install the optimizers? The limited (poor) info on delta I can find suggest they don't support optimizing, so it would mean the inverter changed out too.
Overall, this seems like shady business practices. It's analagous to making a deal to sell me an F350 pulling a trailer, and then deliver an F150 with a trailer, then run away and ignore me. I quoted otehr vendors originally with the same specced solaredge and optimizers. is this how Tesla could give me a better price? By planning to play switcheroo with the install?