Joe F
Disruption is hard.
Odd that you used "Customer" as opposed to "victim."Interesting video, thanks for posting.
Noteworthy events/quotes, with comments inside <>
14:14 Phone supporter: "Please remain seated In case the car starts moving again."
<"In case .. ". What? Don't they have override mode?>
17:10 Customer: "Now its is blocking the entire road...!"
21:20: Customer: "It backed out. Now it is blocking the whole lane instead of half of it." <SIC>
24:42: Customer: "It really does not like these cones!"
25:08: Customer: "Now the hazards are on."
<Good. Though also implying that they were not on the first stop. Bad!>
26:34: <Lot of jerking at steering wheel. Car escapes again>
Customer: "I don't even know what is going on anymore!"
28:25 Phone supporter "The car should not take off"
<Well, it better not, the emergency driver is trying to get into the car...!>
29:18: <Emergency driver does some kind of handover to obtain control. Due to video edited to hide emergency driver it is hard to see what and how>
30:20: Emergency driver: "We have been following you for a while, because it was having problems. I don't know why this construction zone was not taken off the map".
<Interesting ! So, if the map is wrong, then the car gets in trouble? Tesla used to rely on maps for self-driving up til around 2017, but decided to skip them. Perhaps wisely ?>
32:50: Customer: "Do you pick a car and follow it all day or do you stay in an area or ...?"
33:06 <Emergency driver dodges questions about how many emergency drivers there are and how they pick cars.>
Also, that explains why the car detoured through neighborhood streets: It must have known there was a work zone ahead and (apparently) knew it wouldn't handle the right turn properly, but it seems didn't know the extent of the lane closure. Oops.