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I hope yours isn't # 200,000!set up delivery at earliest available on June 30th.
Did yalls ISA by any chance give you a heads up when your car was loaded onto a truck/train for shipment? Last I heard "I will work with the team to get your vehicle in motion to Texas."
Getting anxious! Dont want to bug my ISA (Chris W) just yet
Thanks for the reply. This is what I suspected. Here is to hoping, but not expecting, to pull delivery in a few days.Chris was my ISA too. I didn’t hear when the truck was moving, but Chris got back with me shortly after they had the payment to start scheduling the delivery date. My car ended up getting in earlier too (and those calls came from the service center when the car arrived).
Did yalls ISA by any chance give you a heads up when your car was loaded onto a truck/train for shipment? Last I heard "I will work with the team to get your vehicle in motion to Texas."
Getting anxious! Dont want to bug my ISA (Chris W) just yet
I asked if they could put in a note about not installing the front plate, and no detailing and that was done as well.
I seem to be held up by RBFCU sending the loan check to Tesla.
Push RBFCU to overnight the check - they sent mine by regular UPS and it took 3 days. Also get the tracking number so you can give it to your ISA.Finally got the paperwork update from Tesla to RBFCU. Check will go to Tesla on Monday.
Hope this helps someone else.
Push RBFCU to overnight the check - they sent mine by regular UPS and it took 3 days. Also get the tracking number so you can give it to your ISA.
That's unfortunate. My ISA (Patrick) was outstanding. He wasn't really contactable by phone, but emails were almost like instant messages for me. Super helpful and responsive.Thanks but I am not sure my ISA reads any of my emails.
Fortunately my Model S experience was much better than this or I would not have a good impression at all.
That's unfortunate. My ISA (Patrick) was outstanding. He wasn't really contactable by phone, but emails were almost like instant messages for me. Super helpful and responsive.
This is interesting, maybe RBFCU is just picky who provides the MVPA to them, but once both of us signed it and it was then singed by the manager at Tesla an official copy was emailed right back to me by the system. It has verified signatures in it. I forwarded that myself to my CU and they took it, no questions asked. Did you try just sending the signed copy that came back to you to RBFCU?I had Brett for my Model S, just as you described.
Jenifer on the other hand does not respond to emails at all.
Phone calls never answered and go to voice mail that says its full and you can't leave any message.
RBCFU had the same problem when trying to get an updated Purchase Agreement to finish my loan.
I paid half down and I could not even get an updated Purchase Agreement with the down payment deducted.
VIN was only obtained by calling the general Tesla sales number.
Purchase Agreement was only updated after calling the general Tesla sales number and an employee sent an internal message to Jenifer.
My Tesla Portal still has no Model 3 VIN number or ability to post any of the docs from my bank.
This is interesting, maybe RBFCU is just picky who provides the MVPA to them, but once both of us signed it and it was then singed by the manager at Tesla an official copy was emailed right back to me by the system. It has verified signatures in it. I forwarded that myself to my CU and they took it, no questions asked. Did you try just sending the signed copy that came back to you to RBFCU?
Hopefully the underperforming ISAs won’t hang around too long.Jenifer did get the MVPA to RBFCU, I only found this out by calling RBFCU directly. Never was copied on any email from Jenifer.
I thought the lack of response was due to M3 demand but from what others have described it seems to be just my ISA.
I hope others aren't having similar experiences and think this is way Tesla normally does business.