TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

To those who purchased CPO - what was fixed, what wasn't?

Discussion in 'Model S: Ordering, Production, Delivery' started by DMage, Jan 2, 2016.

  1. DMage

    DMage Member

    Joined:
    Dec 14, 2015
    Messages:
    51
    Location:
    Orlando, FL
    I have been looking at CPO cars and found one outside the region that I am interested in. Local product specialist obtained pictures of the car from the store in the region its at, and the rims are badly curbed. Last email I have notes that they are damaged. Am I crazy to think this is something that should be fixed on all CPO cars before delivery?

    I don't expect the car to look and feel 100% new (although it would be nice), but being that if I was to place a deposit online I am buying sight unseen, I would expect Tesla to go through effort to refurbish major blemishes. Most dealers have a CPO list of what a car goes through and whats fixed on them, I have yet to see one from Tesla. Anyone get something like this they could pass along for reference?

    For those that have done CPO, what was gone through and fixed on yours and what was worn? What would you rate as the condition of your car?

    Thanks!
     
  2. DougH

    DougH Active Member

    Joined:
    May 8, 2015
    Messages:
    1,978
    Location:
    EARTH
    They will fix the wheels, it costs them around $100 to do so. I am pretty sure that it lists what they will fix on the purchase agreement. The one that I ordered arrived with a scratch on the bumper and they fixed it no questions asked.
     
  3. mrjedistud

    mrjedistud Member

    Joined:
    Aug 3, 2015
    Messages:
    158
    Location:
    New York
    I just ordered a cpo. Have not received yet but I would expect them to repairs yours for you. In my case the prior owner had aftermarket rim. As a result they will do a new install of rims and tires.
     
  4. StaceyS

    StaceyS Member

    Joined:
    Jul 10, 2015
    Messages:
    204
    Location:
    Bend, OR United States
    #4 StaceyS, Jan 2, 2016
    Last edited: Jan 2, 2016
    We bought a 2013 P85 (Feb 2013 build) at the end of June. We asked for and got pretty good photos of the car. When asked if there was anything in particular we wanted to see, I just asked for any potential damage or wear/tear.

    The photos showed 2 noticeable bits of damage: The driver's interior door panel trim (the aluminum trim) was scratched and dinged (as if from heavy bracelets/jewelry), and there was a deep scratch running from just above the right rear door handle all the way to the back of the car. I asked if they could do anything about fixing that damage or reduce the cost of the car, and they said no to both requests.

    However, when we got the car, we found the scratched panels had been repainted, scratch completely gone. The damaged trim on the interior was still there, but when we mentioned it, the service center put it on their list to replace the next time we were in for service. It was replaced without cost to us.

    One point to mention: When we got the car, both passenger side wheels had scrapes on the rims. The tires looked brand new. We had to bring the car back to the Service Center after about 2.5 months due to an update that wouldn't take, and on the way to the SC (180 miles away), I got a low tire pressure warning. After doing their work, the service center checked both wheels and determined they were bent. While I insisted the scrapes were on the rims when we got the car, they insisted they had no records of that damage and insisted it must have happened while we had the car. They also stated that if the damage had been on the car before they handed it over to us, they would have repaired or replaced the wheels before delivery, as they saw the damaged wheels as a liability. They also confirmed the tires had been replaced but I expect this happened before the car was offered for sale. They offered to replace both rims if I replaced the rear tire (which they found had a bubble in the sidewall). I accepted their offer without question, as I had no evidence to support my position. (I believe the damage may have happened somewhere in transit. The scrapes were not on the rims in the photos from Tesla, but they are on the car when I took a picture in front of our house the day we took delivery, and I know we didn't hit anything on our drive home.)

    As to the overall condition of our car, I would say it was excellent. The car had 17,416 miles on it when we got it. Here's basically every spec of wear or damage I've found on it:
    1) small lipstick smudge on the driver's suede sunvisor (we were able to clean this off)
    2) both sunvisor mirror covers have one of the two hinges broken.
    3) A small wear spot on the beige leather on the a-pillar (sit in the seat with the door open, turn and look to where the seat belt hangs...)
    4) Scuffs on the brake and accelerator pedals.
    5) Scuffs under the front "chin", likely from bottoming out on driveways or curbs (even though our car has air suspension)
    6) Scuffs on the rear diffuser fins at the back (similar issue as the front)
    7) Dried decomposed leaves/sap/tree material in the rear hatch lid under the rear window glass.

    I have no indication that our car was in better or worse shape than other CPO cars. With the exception of the above mentioned items and the stated odometer reading, the car appeared, felt, smelled and acted just like a brand new car. We were very pleased with the condition of the car, and Telsa's service to us.

    Our car was in Cleveland, and they shipped it back to Fremont and did a "full service" there before shipping it up to Portland. I don't know the full extent of what they did. I suspect (although I have no evidence to support this) that our drive unit was replaced. The only reason I think this is because our car is absolutely silent, quieter than several other newer S's I've been in.

    We cleared 10,000 miles in ownership in this car over the Christmas holiday. With the exception of the over-the-air update that wouldn't take in August, we have had no issues with the car.
     
  5. DMage

    DMage Member

    Joined:
    Dec 14, 2015
    Messages:
    51
    Location:
    Orlando, FL
    Thanks everyone for the info, your responses are in line with my expectations. Glad to hear it isn't strictly a take the damage or leave it scenario.
     
  6. miamibeacher

    miamibeacher Member

    Joined:
    Nov 23, 2015
    Messages:
    68
    Location:
    Miami Beach
    We took delivery of a Sig MS in early December. It's a 2012 P85 with 33k miles.

    I asked for service records after deposit, before delivery, and found exactly what had been done during the CPO service. I have attached for anyone interested.

    There was one scratch on the rear bumper about 4in long vertically, which they took care of on the spot.

    For wear and tear, the B-Pillar, and the rear view mirror show signs of wear. The rear view mirror looks like an antique mirror with the metallic backing marbling.

    c276ac63067d06f062ba8e5d65fe509c.jpg

    Other than that she's amazing.

    TLDR;
    My CPO had everything updated, meaning all functional revisions. Along with new tires, Drive Unit, and battery (before CPO).

    3414357ae40fe8f9dffe567974fbf620.jpg

    86f4e6ebca2b3e8bbe0e821ac415ae69.jpg

    dd9e4efb5d3d1d2c1896972012c6ddc1.jpg

    03f85bc0081d2a0ceb685c7e821cdaeb.jpg

    b509b8cf19d9d7799339cf2446413bcc.jpg

    bfe7c1b39a70fcf037f84b660b4145e9.jpg
     
  7. mrjedistud

    mrjedistud Member

    Joined:
    Aug 3, 2015
    Messages:
    158
    Location:
    New York
    Miami thanks for posting. I will have to ask for mine when my car arrives. Looks like tesla did a great job restoring the cpo.
     
  8. miamibeacher

    miamibeacher Member

    Joined:
    Nov 23, 2015
    Messages:
    68
    Location:
    Miami Beach
    As you can see the service history is 45 pages long (some blank). The previous owner seemed very on top of the car, thankfully.

    Between him/her and the CPO service, I feel I have a new car. All the people who look at it can't tell its 4 years old, and when they see how many miles, they ask how I was able to drive that in one year...
     
  9. EMdoc12

    EMdoc12 Member

    Joined:
    Apr 17, 2014
    Messages:
    148
    Location:
    Knoxville
    I asked numerous times for 3 weeks before taking delivery about getting the service records and was told they would get them to me. They never did. On delivery day they flat out told me that since the car was owned and by someone else the records would be in his/her name and I could not get them. I was also told they would give me the records that indicated what had been done to the car during the restoration phase. That still hasn't happened either.

    That all being said the more and more I drive her the less I even care. She is damn near flawless and has a warranty. I'm good.
     
  10. CLLACAB

    CLLACAB Member

    Joined:
    Dec 11, 2014
    Messages:
    138
    Location:
    Simi Valley, CA
    I would suggest that you temper your enthusiasm when you go to get the car. Take a very close look at the car: panel alignment, tires-especially inside rear, glass, rims, scratches, door dings, etc. Have them charge it to at least 90% so you know what shape the battery is in. You might want to know if it is a "A" or later battery as the A's charge a bit slower at the superchargers. Make them document everything on a "Due Bill." I had a number of issues on mine when I went to get it and I told them either they all get fixed or I was not taking the car. They agreed to fix everything. I even found a few more items on the drive home and when I took it to my local center, they agreed to take care of those items also. The Van Nuys center was surprised at the condition of the car when it was delivered. I should get it back this week and I would expect it to be near perfect as they have had it almost 3 weeks.
     
  11. Cyclone

    Cyclone Active Member

    Joined:
    Jan 12, 2015
    Messages:
    4,397
    Location:
    Charlotte, NC
    YMMV

    My CPO (and disappointments) Experience

    - - - Updated - - -

    Mine arrived the same way. I didn't even think to ask them. Maybe I will at some point.

    - - - Updated - - -

    I wish I could get the service history to my car. Even today I asked when picking it up from the latest warranty repair and was turned down.

    - - - Updated - - -

    This has been my exact experience.
     
  12. Errantpixel

    Errantpixel Member

    Joined:
    Dec 28, 2015
    Messages:
    6
    Location:
    California
    Regarding service history -- the one posted earlier in this thread looks to have been an inventory/fleet car, as Tesla HQ was listed as the owner/contact.

    The reason I've been given by my DS is that all the filed records are just the invoices, with owner data all over the first page of each one. So, any car privately owned would pose a information disclosure problem for Tesla with how they currently store their records. If you happen on a fleet/loaner vehicle or inventory car, maybe they'll just go ahead and print it out.
     
  13. MsElectric

    MsElectric Active Member

    Joined:
    Oct 11, 2014
    Messages:
    1,611
    Location:
    New York
    That is the biggest bunch of BS ever for refusing to disclose the service history of a car. We know it is a bunch of BS because

    1. Redacting technology has been invented by humans centuries ago.
    2. Other car dealers have no issues with providing the service history of a car you are interested in buying.
    3. We have evidence of Tesla providing service records for some customers when requested so we know this is possible, doable, and is being done.
    4. How on earth is it fair to sell a car that someone is going to own and be responsible for without looking at the service records. If a car is offered for sale that has never been serviced once in 3 years of use, the person about to buy that car really does have a right to know that.

    I just can't imagine any reasonable human being thinking it is a fair policy to withhold the service history of a car that is being offered for sale. It is such a shady mindset that not even car dealers stoop so low :)

    When we buy a car if they refuse to disclose the service history we will just laugh and refuse delivery. No one should have to buy a car without being able to see the full service history of the car.
     

Share This Page