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Total Delivery Experience Poll

[COLOR="#0000FF"][/COLOR] [FONT=Tahoma][SIZE=6][/SIZE][/FONT]Delivery Experience Poll

  • OUTSTANDING - PERFECT, THE DS WAS GREAT/NO QUALITY OR SERVICE ISSUES

    Votes: 64 37.0%
  • EXCELLENT - A COUPLE MINOR DS/QUALITY ISSUES

    Votes: 52 30.1%
  • VERY GOOD - SEVERAL MINOR ISSUES

    Votes: 19 11.0%
  • GOOD - ONE MAJOR AND/OR MANY MINOR ISSUES

    Votes: 24 13.9%
  • POOR - UNHAPPY & WRITING A LETTER TO COMPLAIN ABOUT THE SERVICE

    Votes: 14 8.1%

  • Total voters
    173

RobS

Member
Dec 30, 2012
7
5
Atlanta
Delivery experience not as promised.

No complaints about the DS, but my delivery experiences was awful. First they sent me the wrong car (wrong VIN). This was kind of a bummer for the obvious reasons, not to mention I had a whole party waiting along with several reservation holders. Then they found my car on the lot and sent it right out on a truck that broke down. It took 5 days to fix the truck and the trucking company gave lots of conflicting information about what was going on. There were 3 missed delivery times at the end of that ordeal. Frankly, the whole mess was the opposite of the delivery experience we were promised.
 

ModelS8794

Member
Nov 29, 2012
403
34
PA
I voted Excellent, 4/5. Here were the couple minor issues that kept me from "outstanding":

1) Although I was in constant contact with my product specialist, there appeared poor communication between her and my local DES. The result of that was:
a) I had asked to be notified when the car left CA. Instead, I was called only after it had arrived, and schedule pick-up with only 12 hours notice rather than the 5 days I had expected.
b) I had requested a 6-50 adapter in early January, but it was not included with delivery and my DES claimed no knowledge of the request (they did get it FedExed next day air though, so no great loss)
c) Despite my near-obsessive reminders that I wanted all paperwork complete before or with delivery at the latest, I am still waiting on a MCO, which means I cannot get my title/registration completed in a timely fashion.

2) The car was nicely detailed but not waxed, and so had some noticeable surface scratches. My DES claimed the bitterly cold weather was to blame, and that their detailer (who I saw working on about 7 other cars out back) was only able to wash, not wax. No biggie, and they added a full detail/wax job to my due bill list for when I come back for the kids seats installation.

3) Build quality seems outstanding, but the passenger window (specifically the little glass triangle in front) appears to be a weak spot for air/wind leaks. I am not positive if this is 'normal' but i'm attuned to it because the car is so quiet otherwise, or if it's a legit issue to service. I will drive it for a month or two and determine the case.

Otherwise, an outstanding delivery experience all around.
 

joefee

Active Member
May 29, 2011
1,291
675
CA
@models8794 "and a partridge in a pear tree (due bill item)” posting a month sooner would have been 12/25 :tongue:
 

spatterso911

P100DL - Raven
Mar 3, 2012
1,223
12
Rancho Cucamonga, CA
My DS was excellent, and kind of a celeb, as he is featured in the 2/5 blog photograph from George B. I felt that the car was very well detailed upon arrival to my home, but what makes this fall from perfect are the due bill items and the ambiguity to which they will be resolved. Worst of the due bill items was the paint armor, which was pointless to deliver the car without, as we all ordered the armor to be installed in the factory and prevent any sort of risk of damage prior to it's installation. Having to cycle back and forth between the service center and home (100 mile round trip in horrid traffic = 4 hours of driving) just to get piecemeal resolution of due bill items is mind-blowingly tacky.
 

neroden

Model S Owner and Frustrated Tesla Fan
Apr 25, 2011
14,676
62,627
Ithaca, NY, USA
I haven't even gotten the car yet and I'm rating the delivery experience "poor". I have had SO MUCH TROUBLE already before delivery that they can't make it up to me.
 

eelton

Member
Sep 23, 2012
202
15
Chicago, IL
The delivery itself was OK. The DS spent about 30 minutes going over a car. I didn't see much of the outside of the car, since it was 6 PM in a snowstorm. I kind of expected they would show me the car indoors, but it was parked outside when I got there. I was disappointed afterward that the pdf of the delivery documents wasn't sent to me as promised, and that the DS didn't respond to my e-mails. I eventually contacted the product specialist whose e-mail I had, who then referred to to Ownership Experience; they sent me the documents quickly.
 

Lou in SoCal

Member
Nov 12, 2012
61
0
SoCal
Took delivery on Sunday. Well within my delivery window. Absolutely no issues from reservation to picking up at the Costa Mesa service center. Two things on the due bill: chrome insert on the charger cable and changing the wheel on the display from 19" to 21".
 

geharmon

Member
Dec 2, 2012
15
0
Metro Boston, MA
Same experience as Robert.Boston, Andrew Clark, Watertown, MA DS, did an excellent job. Unlike Robert's delivery, the car was delivered from the Watertown Service Center, 3/21/13 to my home, not from Tesla Ca. None-the-less, the car wasn't detailed (my only criticism). Not fully charged and just washed - water spots, needed vacuuming, etc. I was told it was the rush to get the cars out before the end of the quarter.
 

jerry33

(S85-3/2/13 traded in) X LR: F2611##-3/27/20
Mar 8, 2012
19,631
22,277
Texas
Took delivery March 2. I was surprised at how good the experience was--I expected virtually nothing in Texas but I got the full service centre delivery experience. One minor issue (driver's map light switch faulty) and two due items (UMC plate and parcel shelf).
 

geharmon

Member
Dec 2, 2012
15
0
Metro Boston, MA
Correction from my 4/13/13, 7:50am post regarding the car not detailed on delivery. I was told it was because Watertown Service Center had a huge number of cars to get out and they were back logged. (No excuse). I assumed it was the rush to end the quarter after reading the forum. Other than that, the delivery experience itself was excellent.
 

Cool-Model S

Member
Dec 9, 2012
98
1
Portland
Took delivery on 3/5 8 days earlier than expected which was a nice surprise. The whole delivery process was smooth and excellent. My DS was knowledgeable and went through the process in less than an hour. Only issues - due bill items (CF spoiler, P85 badge, parcel shelf). Should have come with the car!
 

bareyb

Active Member
Sep 2, 2013
1,137
46
Silicon Valley, CA
Took delivery on 3/5 8 days earlier than expected which was a nice surprise. The whole delivery process was smooth and excellent. My DS was knowledgeable and went through the process in less than an hour. Only issues - due bill items (CF spoiler, P85 badge, parcel shelf). Should have come with the car!

You mean you have to put on the P85 badge yourself? I haven't taken delivery, but that sounds very odd...
 

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