[UK] Anyone else considering refusing delivery by of Model Y? (USS)

[asl3312]

I’ve not told her yet, but will before car arrives . I think having the three cameras (for reversing) will help soften the blow - and the promise of Tesla Vision ‘coming soon’.

Same here Although I do keep dropping subtle hints like "oooh these parking sensors are annoying" in our current car. But to be fair, our driveway is mega tight so the parking sensors are useless as they always make the continuous too close sound.

 

[Blueskye]

I wouldn’t buy one at all at the moment with HW4 on the horizon. It seems like we might be in a mid-refresh period too - 5MP cameras but the placement of then is unchanged. It won’t be long surely before it transitions properly to what HW4 is going to be for the next few years.

I also wouldn’t buy one at all without USS on general principal, but especially not if I needed to rely on it - e.g. in London.

Great take. I didn’t realise 5pm cams are on already..
I’m a sitting duck rn..

 

[Blueskye]

Is the biggest issue not the lack of USS but the fact that as soon as you drive it away you are throwing away £10k plus? Madness buying new now. Likely hardware revision soon also.

Isn’t that just basics of buying a brand new car since like for ever?

Realistically, I don’t care about that as the MY was meant to be my “for ever” car for the next 8-10yrs or whenever it breaks down/gets too expensive to repair/amazing technology is released to where it’s stupid to keep such an obsolete (at the time) car.

For now I’ll stick to my M3

 

[Blueskye]

Not sure what any of this has to do with a refund? Unless you are saying to just keep calling/trying…?

He’s saying basically if they told you no refund once, and you call again, they will know person 1 said no, so they will also say the same.

 

[Blueskye]

I cancelled the Y the day after they reduced the prices and basically for that reason - the effect on the trade in value of my Model Y. I am pleased now I realise that the Y they were going to give me would have the USS removed. When they reove the gear stick and indicator stick I will also leave this forum as it is 100% certain that I will not buy a car with even less manual controls. In truth the only reason I have stuck withy Tesla so far is that
1. I always sold my second hand ones for less than the new value.
2. You have to have a Tesla to join the TEP. Now that is being dumped I will move to anothyer tariff and am no longer stuck with a TEsla!

What is TEP?

 

[UrbanSplash]

Isn’t that just basics of buying a brand new car since like for ever?

Realistically, I don’t care about that as the MY was meant to be my “for ever” car for the next 8-10yrs or whenever it breaks down/gets too expensive to repair/amazing technology is released to where it’s stupid to keep such an obsolete (at the time) car.

For now I’ll stick to my M3

No actually. I lost £5k on a 2 year old M3LR with 20k miles when I px’d. Where on a new Y right now it’s dropping off a cliff. Many people won’t care, I appreciate that. My point is it seems a terrible time to buy new. Especially with a revision to hardware upcoming.

 

[Zilla91]

Audi just removed the heat pump from the Q4. Manufacturers change specs all the time. And again, with USS the feature is being replaced soon which is why the brouhaha is even more stupid.

Have they? Because I can go on their website and configure a Q4 with a heat pump.

Maybe you should do some actual research rather than believe any old rubbish spouted out by some Tesla cheerleaders who have a financial interest in talking down the competition (I'm looking at you, Sandy Munro).

 

[nigeldodd]

I have had a 2019 M3SR+ from new and of course it has USS parking sensors, which I use a lot. My new M3LR was due to be collected in a week. Two weeks ago I was told about the removal of USS. I asked Tesla for evidence that Tesla Vision, or any other technology, would replace the functionality of USS and was told there was none. There was some pressure put on me (in email exchange) to proceed to pay despite this.

I explained that the specification of the car has changed from the one I ordered and that while there is no evidence of any effective replacement for the USS I will defer my order. I guess they interpret this as tantamount to cancelling the order.

I have read above that people have had their deposit returned and somebody referred to the UK "distance selling" regulations. Do we have any more information on this, thanks?

 

[UrbanSplash]

I had a YP on order and cancelled when I had the message about the USS removal. Just sent them an email saying that they had changed the spec so requested a refund of deposit. They refunded the next day.

 

[init6]

I have read above that people have had their deposit returned and somebody referred to the UK "distance selling" regulations. Do we have any more information on this, thanks?

There's a link here:

Tesla Vision

I think I’m going to do the same. I only have an option to proceed with delivery though… do you have any other option? Should I contact my sales advisor? No, I do not have the option in the account. The only option I have is to accept my car will be different rand proceed to delivery etc. You...

teslamotorsclub.com

Or you could just, you know, google?

 

[Whyone]

......with USS the feature is being replaced soon.....

Tesla have been working on the 'vision' solutions for approaching 12 months and still have absolutely no idea when they will be rolled out.

 

[nigeldodd]

Thanks Init6. Yes I did google it

Online and distance selling

Rules for online and distance selling for businesses

www.gov.uk

but distance selling doesn't immediately seem relevant.

As the link you provided suggests it could be contract law but I am not sure that they have a clause entitling them to change specification without penalty. How would they be in breach of contract law?

 

[CWT3LR]

If ultrasonics were a point of a failure to the point where it was generally recommended to avoid them or keep an eye on them or whatever, I’m pretty sure we’d hear about it - given they’re installed on basically everything.

Not discounting your personal experience, anything can go wrong, but I’d suggest that even in your case the sensors themselves were fine and it was whatever “module” Tesla use for them that was the problem. That’s perhaps more a reflection on Tesla than the technology.

For what it’s worth I’ve never had ultrasonics go wrong on any car I’ve owned or driven, never heard of it going wrong on any friend’s cars, etc.

Ultimately I think we’ll have to agree to disagree - I think it’s unacceptable that Tesla removed them, and disrespectful when people say stuff like “lol can’t you drive?” (not saying this is you). It’s the principal of it that matters.

I have in twenty years of cars with USS never had a single problem with any of them. It is a simple technology with very little to go wrong, and it is used in millions of factory, agriculture and other applications. Anyone who thinks Tesla has a unique perspective on a tech that is now forty years old is somewhat deluded.

 

[CWT3LR]

I canceled last October and almost 6 months later with no Vision replacement, glad I did.
I have since ordered a different EV, not Tesla.

Still considering the MY but will depend if and when Tesla has a replacement in place. Have very tight parking at work so need something for pull in parking and without USS or its replacement, it will be too much trouble 5 days a week.

You might also have an issue with the Y's terrible turning circle.

 

[Medved_77]

My last car (BMW E61) rarely had working parking sensors. I replaced the module, 2 looms and all 8 sensors at a cost of over £1600. A single sensor (paint matched) was £120.00 from BMW. First time they failed I had to pay an auto electrician handsomely to diagnose which had failed as when one fails they all go off line. For subsequent failures, I diagnosed these myself using specialist software that had to run in a virtual machine, then get to grips with bumper removal to replace the sensors, depending on the location of it. Sometimes I got lucky and only had to remove a headlight.

Needless to say, if a comparable solution can be developed that doesn't require 8 individual pieces of hardware to work consistently, plus the looms, then no sensors is surely a more sustainable option. We'll have to see if Tesla manage it.

 

[MrT3]

but distance selling doesn't immediately seem relevant.

Under Consumer Contracts Regulations and specifically the when you enter into a contract at a distance (online for example as you do with Tesla) then the consumer has a right to full refund up to 14 days after you receive the goods. No fault or reason is required.


If you purchased the vehicle with the understanding that USS was included then you also have legal right to cancel/refund due to not being as described under the Consumer Rights Act 2015.

 

[CWT3LR]

My last car (BMW E61) rarely had working parking sensors. I replaced the module, 2 looms and all 8 sensors at a cost of over £1600. A single sensor (paint matched) was £120.00 from BMW. First time they failed I had to pay an auto electrician handsomely to diagnose which had failed as when one fails they all go off line. For subsequent failures, I diagnosed these myself using specialist software that had to run in a virtual machine, then get to grips with bumper removal to replace the sensors, depending on the location of it. Sometimes I got lucky and only had to remove a headlight.

Needless to say, if a comparable solution can be developed that doesn't require 8 individual pieces of hardware to work consistently, plus the looms, then no sensors is surely a more sustainable option. We'll have to see if Tesla manage it.

Did you reject the car as not being as described?

 

[spdpsba]

So you’d rather they handled it by doing what?

• Release the software vision replacement they weren’t confident in when they ran in to last minute bugs?
• Gone back to their former USS supplier for a short notice high price order when the software delay became apparent and then undo the retooling of their factories just to re-do it again later?
• Not shipped some vehicles for a couple of quarters because they couldn’t get enough USS supply in the colours needed at short notice?
• Issued some sort credit or refund for something that will arrive, just a bit late?

It’s the blowing this completely out of proportion that causes me huge irritation. It’s an incredibly minor first world problem.

I don’t think they are going to see your point. I’ve tried in the past now just skip past these repeated cribbing about some 50p sensor and wipers. The whole forum is full of these discussions if I had read the forums before buying a Tesla I wouldn’t have bought one. Luckily I joined the forum after buying a Tesla. It is unfortunate such a great forum is being used to throw kitchen sink at tesla and Elon.

 

[CWT3LR]

I don’t think they are going to see your point. I’ve tried in the past now just skip past these repeated cribbing about some 50p sensor and wipers. The whole forum is full of these discussions if I had read the forums before buying a Tesla I wouldn’t have bought one. Luckily I joined the forum after buying a Tesla. It is unfortunate such a great forum is being used to throw kitchen sink at tesla and Elon.

I ordered a Tesla after reading these forums. Only recently have I started to see realistic posts that include warts and all. If the forums were as they were 18 months ago, we would see far more posts about how Elon is a genius in getting rid of USS, how the whole industry is years behind with their outdated tech, and how Taycan and I7 drivers are stuck in the dark ages with outmoded software and hardware and look on jealously.

At least now, prospective purchasers get real life viewpoints, not from people who have lost a quarter of a million in Tesla share price decline and yearn for the glory days.

 

[spdpsba]

I ordered a Tesla after reading these forums. Only recently have I started to see realistic posts that include warts and all. If the forums were as they were 18 months ago, we would see far more posts about how Elon is a genius in getting rid of USS, how the whole industry is years behind with their outdated tech, and how Taycan and I7 drivers are stuck in the dark ages with outmoded software and hardware and look on jealously.

At least now, prospective purchasers get real life viewpoints, not from people who have lost a quarter of a million in Tesla share price decline and yearn for the glory days.

You rarely say anything good about Tesla. Btw I bought the Tesla couple of years ago without reading the forum. Nowadays you don’t get real perspective when you read the forum unless some well known member take an effort to give a balanced opinion as part of the thread. Freedom of expression / balanced perspective is not the same as throwing kitchen sink at anything and everything related to Tesla.