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just called the 800 number for an update - talked to someone who put me on hold to find my advisor. came back on and said ok, i have him ill transfer you - hold please.
... kept ringing and call went to their voicemail.... lol!
Got a call and email from my SA telling me the delivery is looking good for Friday.Phone calls seem to work the best. I got further calling the 800 number and talking to one of those guys, they would often message whoever I was running down while I was on the phone and get an update that way.
That is awesome. I can’t wait to see the picture. I couldn’t agree with you more on the communication. Even an email saying I don’t know anything but I am trying works.So after day 2 of waiting for both my SA and DA to call me, I decided to call the delivery center where I would be picking up the car - and they were very helpful!
They told me that my car just came in that it will be ready to pick up on Friday! I gave them my updated pay-off info and should get an updated MVPA tonight/tomorrow.
It really would go a long way if the advisors were better at communicating and relaying info. Even just a one line reply to an email makes a big difference.
Here's hoping all goes well for Friday!
That is awesome. I can’t wait to see the picture. I couldn’t agree with you more on the communication. Even an email saying I don’t know anything but I am trying works.
Wow! Did you have to fight for them to do that or were the scratches not visible in the pictures? On mine I am wondering what they are going to do on some of the blacked out parts. The rear TESLA is blacked out but you can see the vinyl or plastidip is peeling pretty badly, the same for the rear air foil under the bumper.Saxgod- hope your delivery goes well I am supposed to get my S 85D tomorrow too. Initial review it has some scratches on bumper but Tesla will pay to have it replaced when they get the part in three months.
Wow! Did you have to fight for them to do that or were the scratches not visible in the pictures? On mine I am wondering what they are going to do on some of the blacked out parts. The rear TESLA is blacked out but you can see the vinyl or plastidip is peeling pretty badly, the same for the rear air foil under the bumper.
I hope so too.That sounds very stressful. Does sound like it's still a crapshoot as to whether they actually deliver the car as scheduled. Hopefully you guys can atleast have a fun weekend in NYC if it falls through.
Update time:
Not long from now my Sales Advisor called me saying that Tesla was not going to be able to deliver my car tomorrow anymore (yesterday he sent me an email confirming my delivery for the third time). Because I have airplane tickets and hotel reservations (flying from Florida to New Jersey to pick up the car) I said that it was impossible to change any of that. Told him that it would be impossible to get a refund or to reallocate the dates for my air ticket and hotel reservations.
Still, he insisted in booking other delivery day for me, and I suggested next Wednesday. Then I asked him if I could still drop my trade in car tomorrow at Orlando, as previously planed, and he said no. He said my best options were to drive my trade in car all the way to New Jersey or sell it to CarMax.
At this time I was giving up on my car for the weekend, on my trip to New York, on my trade in at Orlando and also some money for the air ticket and hotel reservation (also my brother in law is flying with me, so add a double counter to that). Then, I talked him down to at least try to maintain the ETA for tomorrow. He said he was going to give New Jersey a call and call me back.
Honestly, I don’t know if any of you guys could get refunded by Tesla for a lost ticket or hotel reservation, and I also had no idea how to claim those.
As soon as I was about to explode, my SA called me back saying that they were going to super expedite my case and that I could pick up my car tomorrow as planed.
At this point, I just hope that nobody tells me “well we don’t see your name here in this list and your car is not here” when I arrive at NJ. At this point, anything is possible.
I will only believe it when I drive my Tesla out of NJ.
dang I would have been interested in the discounted wall connector...for now I'm going to use my old Juicebox 40.Got a call yesterday that my car would be ready today for pick up. So I went ahead and funded my loan and signed all the paperwork. Then I started getting texts and phone calls like crazy from Tesla. I got two texts about some new programs from Tesla then a call from Las Vegas about some discounts on a wall charger. I just had to laugh because all throughout the used car buying process of a month it was so difficult to even get a response in a day or two. Let alone know where they shipped my car and the location. Then magically I get all these phone calls and texts. I just had to laugh this will be my last Tesla purchase for a long time I am hoping because this is way more stressful than it needs to be. I will be sure to post pics after pick up.
dang I would have been interested in the discounted wall connector...for now I'm going to use my old Juicebox 40.
Im glad they are replacing that bumper for you. I hate shipping vehicles, no one cares about them like we do...