Waiting for delivery in Ontario

[rdturner0]

Im on the phone right now with a csr.... They said that my account didn't show that I had placed an order and that it is still in the reservation stage. I told them that I had ordered it, put a deposit in, and all the required info (drivers licence, trade in, finding etc). She's looking into it now.....

Ok. So she said that they do see my order, but that I haven't been assigned a DS, or a delivery date. She also can't give me an ETA, or whether my model 3 is in Toronto, on its way, or has even been manufactured yet......

I have a suspicion that their system screwed up and didn't even make my model 3 yet, which means it might be another 2 months before I get delivery.....

ugh -- hopefully they manage to sort something out..., but your signature shows you had a VIN assigned, is that "no longer" the case?

 

[MountainPass]

Im on the phone right now with a csr.... They said that my account didn't show that I had placed an order and that it is still in the reservation stage. I told them that I had ordered it, put a deposit in, and all the required info (drivers licence, trade in, finding etc). She's looking into it now.....

Ok. So she said that they do see my order, but that I haven't been assigned a DS, or a delivery date. She also can't give me an ETA, or whether my model 3 is in Toronto, on its way, or has even been manufactured yet......

I have a suspicion that their system screwed up and didn't even make my model 3 yet, which means it might be another 2 months before I get delivery.....

Oh man that is the worst.... surely there will be some people that fall through the cracks as they try to grow this quickly. I feel your pain. It must be so frustrating. I know how worried I was when I saw my VIN disappear. Sorry to hear But in a few months it will all be a distant memory.

@jabe see you there Glad to hear you got it sorted

 

[T3slaCanuck]

ugh -- hopefully they manage to sort something out..., but your signature shows you had a VIN assigned, is that "no longer" the case?

yea. they removed the assigned vin weeks ago.

Oh man that is the worst.... surely there will be some people that fall through the cracks as they try to grow this quickly. I feel your pain. It must be so frustrating. I know how worried I was when I saw my VIN disappear. Sorry to hear But in a few months it will all be a distant memory.

@jabe see you there Glad to hear you got it sorted

honestly, when she said "so, you haven't configured yet, just reserved? I'm not seeing an order in your account", my heart sank. I really needed this car by mid June as I had alot of stuff planned that requires a vehicle. and with the possibility of the EVHIP credit disappearing, this gaff could potentially be costly.

 

[MountainPass]

I think if you have proof of your order of some kind, then even if the Ontario credit disappears you should have a case for getting that back, either from Tesla or form the Ontario Gov't. I bet it would be a painful process though...

Hopefully the person on the phone just didn't know what he/she was doing.

 

[ZooSean]

yea. they removed the assigned vin weeks ago.


honestly, when she said "so, you haven't configured yet, just reserved? I'm not seeing an order in your account", my heart sank. I really needed this car by mid June as I had alot of stuff planned that requires a vehicle. and with the possibility of the EVHIP credit disappearing, this gaff could potentially be costly.

I were you, I will visit the Lawrence store and ask for who is in charge, and make formal complaint.

 

[T3slaCanuck]

I think if you have proof of your order of some kind, then even if the Ontario credit disappears you should have a case for getting that back, either from Tesla or form the Ontario Gov't. I bet it would be a painful process though...

Hopefully the person on the phone just didn't know what he/she was doing.

I can only imagine that 80% of their day is confirming orders and delivery questions about the model 3. check the account, see current status.

when she checked my account, it must have shown no current orders on file. then she probably put me on hold, asked a manager what to do, who looked into it, found my order in whatever limbo it was in, and pushed it through. I'm in complete disbelief at the moment.

 

[Tony_YYZ]

I can only imagine that 80% of their day is confirming orders and delivery questions about the model 3. check the account, see current status.

when she checked my account, it must have shown no current orders on file. then she probably put me on hold, asked a manager what to do, who looked into it, found my order in whatever limbo it was in, and pushed it through. I'm in complete disbelief at the moment.

I'm sorry dude. I can imagine how you must feel.

 

[Buggle]

I can only imagine that 80% of their day is confirming orders and delivery questions about the model 3. check the account, see current status.

when she checked my account, it must have shown no current orders on file. then she probably put me on hold, asked a manager what to do, who looked into it, found my order in whatever limbo it was in, and pushed it through. I'm in complete disbelief at the moment.

This *probably* won't help you, but also can't hurt, so you may as well try it -- go into the shop and select a charger, which will enable you to see your deleted VIN#. Call them back, say "this was my VIN#, what is the status on this vehicle?" Most likely it's been reassigned, but this might work if by some small chance your car simply got lost in the shuffle, and they may be able to find it if you give them the car tracking number.

 

[T3slaCanuck]

This *probably* won't help you, but also can't hurt, so you may as well try it -- go into the shop and select a charger, which will enable you to see your deleted VIN#. Call them back, say "this was my VIN#, what is the status on this vehicle?" Most likely it's been reassigned, but this might work if by some small chance your car simply got lost in the shuffle, and they may be able to find it if you give them the car tracking number.

I actually already ordered my wall charger. it's sitting in my condo as we speak. I also have a screenshot of the assigned VIN# that was given to me. I'll give them a call back tomorrow and see. like you said, it can't hurt....

 

[Nikkin]

For those picking up their cars at the international centre this week/weekend... have you received a finance contract and/or purchase agreement yet?

My Delivery Specialist says he's checking every day but still nothing and I'm picking up the car on the 2nd... is this what other people are seeing too?

 

[Linamani]

For those picking up their cars at the international centre this week/weekend... have you received a finance contract and/or purchase agreement yet?

My Delivery Specialist says he's checking every day but still nothing and I'm picking up the car on the 2nd... is this what other people are seeing too?

We are scheduled for the 5th but since I don't have a branch to walk into to get a certified cheque I have to call my bank to get it mailed out. Seeing how we only have 3 business days left and we requested the documents 2 days ago I'm a bit concerned. I heard they're kind of behind.. some people are scheduled for tomorrow and still don't have the purchase agreement

 

[akidesir]

For those picking up their cars at the international centre this week/weekend... have you received a finance contract and/or purchase agreement yet?

My Delivery Specialist says he's checking every day but still nothing and I'm picking up the car on the 2nd... is this what other people are seeing too?

Relax, my delivery date/time is tomorrow at 10am (Thursday), and I haven't gotten the information/docs yet.

 

[Tony_YYZ]

We are scheduled for the 5th but since I don't have a branch to walk into to get a certified cheque I have to call my bank to get it mailed out. Seeing how we only have 3 business days left and we requested the documents 2 days ago I'm a bit concerned. I heard they're kind of behind.. some people are scheduled for tomorrow and still don't have the purchase agreement

Aren't you cutting it real close to the wire here if you need to rely on a mailed draft?

 

[ctrystruha]

For those picking up their cars at the international centre this week/weekend... have you received a finance contract and/or purchase agreement yet?

My Delivery Specialist says he's checking every day but still nothing and I'm picking up the car on the 2nd... is this what other people are seeing too?

I have confirmed my Financing already and just got the following email from my Delivery Specialist "I will be sending out the Purchase agreement (bill of sale) for your delivery day tomorrow, it will also be signed on delivery day and provided if you need one then as well. =) "

My delivery is at 9am on June 1st at the International Centre.

 

[vidya_sagar]

Relax, my delivery date/time is tomorrow at 10am (Thursday), and I haven't gotten the information/docs yet.

Well then see you there. and if by chance you got your papers, ask mine also.

 

[Insilin]

Appointment tomorrow at 9:15am, no docs yet but not worried at all. Have everything ready to go.

 

[vidya_sagar]

I mailed my DS, I got auto reply saying she is on Vacation!!!.

 

[Tony_YYZ]

I mailed my DS, I got auto reply saying she is on Vacation!!!.

Call the 1-888 number. If the docs are ready they can send them over to you.

 

[Insilin]

Call the 1-888 number. If the docs are ready they can send them over to you.

I actually just tried calling and they said only my delivery specialist could provide those. They said she would be starting in an hour and they will leave her a direct message to get back to me

 

[Doctor X]

For those picking up their cars at the international centre this week/weekend... have you received a finance contract and/or purchase agreement yet?

My Delivery Specialist says he's checking every day but still nothing and I'm picking up the car on the 2nd... is this what other people are seeing too?

Delivery this Friday, still no documents on Wednesday. They are cutting it pretty close!