Was having a drink after work with a very level-headed colleague (who drives a Toyota Corolla with almost 200,000 miles on it), and mentioned that Tesla was looking to charge me $2,400 for 4 years/50,000 miles -- which covers everything that might go wrong for whatever reason, including towing, and provide service at my house whenever possible. Without missing a beat, he said "that's a no-brainer."
Just a data point from a neutral third party.
I call BS on that story. You didn't even ask a valid question. The maintenance fee doesn't cover everything that goes wrong on the car. The warranty covers most of that. Is your friend aware of the minimal maintenance requirements for EVs? I guarantee you he didn't spend anywhere near $2,400 in the first 50k. My wife had a Toyota Corolla and put 160,000 miles on it in 7 years. She spent less than $2,000 on that car including all the oil changes, brake jobs, and all the other maintenance and consumables including wipers and coolant, towing, etc. (thank you Quicken). Not including tires. That's it. She sold it last year for half of what she paid for it.
Now she's being asked to pay for service at nearly 4x that rate for a car that's billed as being far cheaper to maintain. How many drinks did your friend have before you sprung the question?
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