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harry
Member
The link to the "Service" page which George references in his post is now a "Dead End". Does anyone know where the service plan info has been moved?
NigelM
Recovering Member
I fixed the link in the OP. Here it is again: http://www.teslamotors.com/service
(OMG, I edited GeorgeB's post! Is this going to affect my delivery date?)
bonnie
I play a nice person on twitter.
I dont think the current maintenance agreement is a good approach. The standard warranty for the Model S is now $600.00 a year. This car can alert Tesla if any major problem is detected and these issues should be covered under the standard warranty. I understand that Tesla needs to generate revenue to offset their infrastructure, but this is not the way to do it. If yearly inspections are needed for early detection of design or material defects, they should be free of charge during the warranty period. A yearly fee would be warranted after the standard warranty expires. There are very few wear items on the S and the biggest being brakes should only cost $200.00 at the most every 2-3 years, probably less due to regen. The bug fixes should be unlimited and feature additions should be free for the warranty period, with reasonable cost thereafter. One of the biggest selling points of getting this car is to reduce total cost of ownership. The addition of yearly fees seems petty and unreasonable for such a ground-breaking vehicle.
I am a reservation/stock holder and truly believe his company is the key to so many problems. This issue has really left me disappointed and hope that Tesla will find another way around it. The other company Mr Blankenship referenced always made a point of admitting when it was wrong. I hope Tesla has the same ability for introspection.
I am a reservation/stock holder and truly believe his company is the key to so many problems. This issue has really left me disappointed and hope that Tesla will find another way around it. The other company Mr Blankenship referenced always made a point of admitting when it was wrong. I hope Tesla has the same ability for introspection.
Aside from the obvious exaggeration of $5000 I would have a problem trying to argue against this. Well put.
If Tesla needs the capital to fund the infrastructure growth, give us some reassurance. Provide an 8 year /100K or 8 year/200K service and warranty plan at a more discounted rate. I'd probably buy it. Tesla probably doesn't know what the service and repair costs will be in years 5-8, it could be the most reliable car ever built, or it could be very expensive. If Tesla is in year 5, we'd have the S, X, Gen III rolling out, 130K+ cars on the road.
The first 5000-10000 cars that helped finance the company out of the red will offset any cost differences by all the new cars and service plans being sold (hint: raise the price and roll the service plan into the price). By then, they should have a more accurate view of costs and maintenance associated with the vehicle and they would have re-engineered certain parts to better longevity.
I keep my cars for awhile, I don't go out and buy the latest and greatest every 3-4 years. If it costs $600 per 12.5K miles or 12 months, Tesla has brought fear, uncertainty and doubt into my analytical brain on the costs beyond 4yrs and 50K miles. We're essentially beta testing a new platform and costs are unknown. Tesla can either play it safe, overprice the service to worst case scenarios, or they can share the risk and know future volume of cars will offset any losses.
The first 5000-10000 cars that helped finance the company out of the red will offset any cost differences by all the new cars and service plans being sold (hint: raise the price and roll the service plan into the price). By then, they should have a more accurate view of costs and maintenance associated with the vehicle and they would have re-engineered certain parts to better longevity.
I keep my cars for awhile, I don't go out and buy the latest and greatest every 3-4 years. If it costs $600 per 12.5K miles or 12 months, Tesla has brought fear, uncertainty and doubt into my analytical brain on the costs beyond 4yrs and 50K miles. We're essentially beta testing a new platform and costs are unknown. Tesla can either play it safe, overprice the service to worst case scenarios, or they can share the risk and know future volume of cars will offset any losses.
strider
Active Member
No, it's more like buying a house in a flood plain that has been extensively marketed as being "designed for floods with tons of improvements to withstand flood waters" and then being told that you have to buy flood insurance and that it costs the same or more than to insure a regular house. And in Tesla's case those two statements would come in the same blog post. Did anyone actually read Joost's post before it was sent out? And if so, no one thought it was weird to say, Model S requires way less maintenance than an ICE because it has fewer moving parts and then a few lines later advertise a maintenance plan that costs more than I've ever spent on an ICE for the first for 4 years of ownership?
Edit: Others posted similar thoughts - should have read to the end of the thread before posting :redface:
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Hmm. So the e-brake should be able to be disengaged by turning the car on and putting the car into neutral (or perhaps it has a "Tow Mode" like the Roadster). And then even though you can't exercise the e-brake w/o a service computer you should be able to use a pressure bleeder on the reservoir to push fluid through the system. Interesting stuff. This is why I want to do my own maintenance!
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Regardless of "fairness," the "required maintenance for additional fee" policy is really dumb marketing and reveals an error in pricing. They should have been absolutely silent on this issue, other than to announce the cost of service at first service interval. They should bump price a bit next year and justify it, in part, by bundling in 50K miles of free maintenance in order to match best-in-class BMW policy. At that time, they should retroactively give the service package for free to all 85KwH cars previously sold and half price for 60kwH. Everyone is happy.
In contrast, they dumbly poked their best friends (early adopters) in the eye with a sharp stick.
In contrast, they dumbly poked their best friends (early adopters) in the eye with a sharp stick.
kevincwelch
Active Member
I agree.
If unaltered, I plan to request that my consumables be replaced at every inspection, regardless of whether they need replacement. After all, I will have paid for this service.
The still as of yet unpublished warranty stipulations beyond 4 years and cost of internet service have me hovering over my "defer button" whenever it arrives.
I could write a book about how I feel about this mandatory maintenance instead I decided to ask for my order to be cancelled. Tesla rep emailed if you really can't stomach the cost of servicing model S and want to walk away from your reservation give me a call...Sadly after waiting all this time I cancelled.
kevincwelch
Active Member
If the base price had been $2000 more and Tesla gave 4 years free maintenance, would that be any different to you?
Was having a drink after work with a very level-headed colleague (who drives a Toyota Corolla with almost 200,000 miles on it), and mentioned that Tesla was looking to charge me $2,400 for 4 years/50,000 miles -- which covers everything that might go wrong for whatever reason, including towing, and provide service at my house whenever possible. Without missing a beat, he said "that's a no-brainer."
Just a data point from a neutral third party.
Just a data point from a neutral third party.
kevincwelch
Active Member
kevincwelch
Active Member
So, I've asked myself the question (living about 8 miles from the service center -- in busy, busy Chicago), would it be worth it to me for $125/y to have Tesla come out to me for the annual service? Could it possibly be done that way if you live near a service center (that is, have Rangers come out for the annual service)?
You might have left out some key pieces of data when you asked the question. What my level headed friends say to paying $2400 extra for a car that was marketed as basically not really needing traditional maintenance at all, is being delivered feature incomplete and the manufacurer will not supply long term service cost information for the 50K+ mile mark. Their answer is the same, it is a no-brainer, don't do it.
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Just for clarification. Were you locked in and had signed and turned in the MVPA or did you just have a deposit down in the car?
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