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Vendor “X-Care EV Protection” - First 3rd Party Service Agreement for Model S, Model X and Model 3!

CubedRoot

Member
May 4, 2021
33
50
Chattanooga, TN.
I just wanted to post an excellent conversation and interaction I had with a fellow named Brent at XcelerateAuto on X-Care. Here's some background for context:

I bought a Model 3 used from Tesla in May of this year. It had 40k miles on it, but Tesla gave the extra 10k miles of warranty since I bought from them, so my car is covered up to 60k miles on the "factory" warranty. Fast forward to today, and after about 4 months of ownership, I have put 10k miles on the car, and I am sitting at 51,700-ish miles. So I am considering an extended warranty because I use this car A LOT for work.

I see this thread, phone up Xcelerate and talk to Brent. We talked about plans, and they have a plan that is 4 years / 100k miles that was a really good price. Here's where it gets nice. Brent mentioned that their plans start coverage on contract date, so if I started today. I would only have coverage out to 51,700 + 100k = 151,700 miles. Which is still really great.....but Brent advised that since I have warranty with Tesla out to 60k, the best thing to do would be to wait till I got closer to that 60k mark and THEN buy X-care, that way I would get coverage a little longer, potentially out to 160k.

To me, this REALLY speaks volumes about the company. I was ready and willing to buy that warranty today when he told me the price. But, he forgone making a quick sale in favor of advising me that I'd get more value for my money by waiting until I got closer to the end of my 60k Tesla warranty and THEN buying X-care. This is how you do business. With me driving so many miles per month, I'll probably be at 60k in maybe another 2 or 3 months.

We exchanged contact info, and he sent me an email. I will most definitely be purchasing an X-care warranty from these guys in a few months as I get close to that 59k - 60k mile deadline. This company is different than all other car warranty companies, in a really good way.
 

X-Care EV

Vendor
Feb 13, 2019
324
253
Frisco, TX
I just wanted to post an excellent conversation and interaction I had with a fellow named Brent at XcelerateAuto on X-Care. Here's some background for context:

I bought a Model 3 used from Tesla in May of this year. It had 40k miles on it, but Tesla gave the extra 10k miles of warranty since I bought from them, so my car is covered up to 60k miles on the "factory" warranty. Fast forward to today, and after about 4 months of ownership, I have put 10k miles on the car, and I am sitting at 51,700-ish miles. So I am considering an extended warranty because I use this car A LOT for work.

I see this thread, phone up Xcelerate and talk to Brent. We talked about plans, and they have a plan that is 4 years / 100k miles that was a really good price. Here's where it gets nice. Brent mentioned that their plans start coverage on contract date, so if I started today. I would only have coverage out to 51,700 + 100k = 151,700 miles. Which is still really great.....but Brent advised that since I have warranty with Tesla out to 60k, the best thing to do would be to wait till I got closer to that 60k mark and THEN buy X-care, that way I would get coverage a little longer, potentially out to 160k.

To me, this REALLY speaks volumes about the company. I was ready and willing to buy that warranty today when he told me the price. But, he forgone making a quick sale in favor of advising me that I'd get more value for my money by waiting until I got closer to the end of my 60k Tesla warranty and THEN buying X-care. This is how you do business. With me driving so many miles per month, I'll probably be at 60k in maybe another 2 or 3 months.

We exchanged contact info, and he sent me an email. I will most definitely be purchasing an X-care warranty from these guys in a few months as I get close to that 59k - 60k mile deadline. This company is different than all other car warranty companies, in a really good way.
I had such a nice chat with you, and appreciate your posting this! Our Northstar at Tesla is to always protect our community, and if that means advising someone to put off their purchase to maximize their benefit, then its the right thing to do. We protect OUR community, and our members deserve nothing less than transparency, honesty and true advocacy. Looking forward to getting your coverage set up, and appreciate the shout out! -Brent [email protected]
 
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