After 4 weeks of getting nothing through the normal channels I tried an "executive escalation". Given what I've seen other people report about executive escalations being ignored I wasn't expecting much, but I almost immediately got a response. They asked me to send my Model S VIN and Model 3 reservation number to
[email protected], which I did, and then a minute later they said don't bother they'll follow up on my behalf. Wow. So then an hour later I got a phone call (!) from somebody in the reservations department, who said they'd added my name to a list of people waiting for an update, and once the list is long enough they'll do a batch update of everybody. He couldn't say when that would be.
So here is where I think they were feeding me BS. I don't think there's any such list. I think they'll run the next batch update whenever Model 3 production starts in earnest, and everybody will be updated at that time, no need to have your name on an imaginary list.
But apparently the executive escalation actually works, in a way, because this guy was obviously interested in making sure I
felt like they were doing something for me, even if they weren't actually doing anything. It sounds strange to say this, but that's a huge improvement over my previous interactions with Tesla, which basically has been them ignoring me. So having them feed me BS to make me happy is a welcome change!
Also the "executive" representative followed up a little bit later by both email and phone to make sure that the issue was resolved to my satisfaction. They're obviously tracking metrics on this stuff now and motivating their employees to make customers feel like their issues have been addressed. (Emphasis on the "feel like". I don't think anybody actually helped me in any way today -- my M3 delivery estimate has not changed and I have approximately the same level of confidence that it will change as I had before, and no additional knowledge about when it might change.)