Missimpatient
Member
I'm a bit on the fence. The lack of comms within the delivery window is crappy, but we do have an EDD, which is given at ordering time, so we go on knowing this.To be fair, the phone calls about order status they are getting is because they aren't making any effort to inform us on their end. Even a monthly email about how things are progressing would work wonders.
It's not like it's a month or two, for some of us it's going to be 9 to 10 months.
However, I do think that if the EDD isn't met (which we've seen already), they should be providing an updated EDD (before the current one expires) and offering a refund of the order fee if people don't want to wait any longer.