Not quite sure why you are having a problem with deliveries. I have the same mailing set-up as you and I get my items delivered to my door no problem. I ordered 2 mats and the tire kit for our 3 and it was delivered no problem last week. pick up the 3 on wed.Just checked our Tesla account, and lo and behold, we have a VIN, 114XXX! We're just a few days from our scheduled delivery.
Our Tesla account still says "we are drafting up your contract", so no MVPA or invitation to pay yet. We haven't yet been contacted by a delivery person, just a couple of emails with a DSA (delivery scheduling advisor) when they set up our delivery appointment.
Our only issue so far is that the Tesla referral program told us they'd ship a Signature Black Wall Connector to us by Sept. 5, to be used with the Model 3, and the Tesla shipping system seems to be rejecting non-USPS delivery addresses, even though they're using FedEx as the carrier. (USPS requires everyone in our area to use PO boxes and our local, physical street addresses are not in the USPS database. FedEx, UPS, and all other carriers do deliver to physical addresses here, though.) In the past, ordering from the Tesla online store was problematic for this reason, even though the vast majority of online retailers have no problem shipping to us. As an alternative, I asked Tesla to deliver the charger to our Service Center for us to pick up with the Model 3, but it appears they still haven't done that and I'm not crazy about having to make an additional 2.5 hour round trip to the Service Center just to pick up the charger. Regrettably, I'm going to have to bug Tesla about this on Monday. I guess this is a pretty minor issue compared to getting the car itself, but we do a lot of driving/charging and already have someone lined up to install the Wall Connector as part of a larger job.
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AWD delivery thread
- Thread starter Ghostrider
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For reference, my disagree here is that I've owned a Model S for 5 years and their customer service has left a LOT to be desired. The individual service people are always great, once you reach them, but getting through the call center to actually reach them is a PITA, your information gets lost at every stage, they are unable to get parts out of the central office in a timely fashion, and as a result I've gotten the runaround too many times to count. Not to mention the times when people showed up with the wrong parts. Also, Tesla Engineering is a black hole out of which no information ever comes -- the local service people can't do anything it if it requires engineering help -- and the software engineering department never fixes bugs, but does create a lot of new bugs (I would seriously fire whoever's in charge of the department at this point).
Swampgator
Active Member
I know you are trying to be helpful and I certainly appreciate your inputs on this thread. But dang, you sure have a HO for firing people.
Read up on Musk. He fires people a *lot* more aggressively than my style. He's just not been paying attention to some of the biggest problems in the company.
Large parts of the software department are neither tracking nor prioritizing bugs and has no system for testing for regressions. This has become very clear over the last 4 years. This is compounded by total communications failure, where nobody in the rest of the company can get information out of them. We didn't tolerate this in *all-volunteer* projects.
Mine was 869xx, but it disappeared from my Tesla account on Friday after my delivery was rescheduled. Not sure what that means.
the_danimal
Member
This has to be the single best post ever on these forums. The Oscar goes to...
Update. T-minus 44 hours til delivery. Still no VIN. Still no MVPA. Still no ability for the CU to pay Tesla. Tesla still claiming all in on track.
Well just got the call..16hrs before my scheduled delivery at 10am tomorrow...was told my car hasn’t arrived. After I got off the phone I shortly got a text about my delivery tomorrow and to make sure all the registrants are present to sign documentation. So I called back the number I received the call from inquiring about. Tesla person calls me back and says that it’s a generic text and that my car has not arrived. I asked about whether they can ping the car...and he tells me he just did and that it’s at a rail hub in Baltimore Maryland, and hasn’t been picked up by a truck yet. My insurance was set to start tomorrow and now I also have to cancel my appointment for tints/clear bra.
On your second point, I agree. They need help and seasoned help, not interns, not associate level, but whole system architects. This is a choke point for them and if SR $35000 M3s dwarf LR sales they'll get bit yet again.
On your first point, I suspect it is maturation. My friend in La Jolla, as I recall, got his first S in 2015 and will pick up his second on the 4th of Oct. He had really good experiences both times, but that first was a year or two after you got yours so the staff was pruned and seasoned, in theory, by then. What's odd is your experience and his are so radically different but a year or so apart.
Mine disappeared when my delivery got rescheduled, but popped back up again a week before the delivery appointment.
It is so stressful.
This buying experience has been night-and -day compared to my experiences with BMW and Audi.
I believe there is something wrong with your order also. There was a inside delivery phone number posted on this site, not the 800 #. I would see if anyone had that number and give them a Call. Never hurts to Call and remember to try and be kind to them. Good luck
At this point I’m kind of hoping my appointment gets cancelled until next week or the week after. I’d rather do this when things aren’t so crazy. I’d rather my car be at the SC for a day or two so they have time to prep it for delivery.
It's not happening. Since you're this close to the fake delivery date, just wait for the "We have cancelled your appointment" call.
(Of course, check to see if the MVPA and VIN do show up on Monday.)
Took delivery of my AWD Model 3 last night in Fremont. I was originally scheduled for 9/29, but as I went with Lightstream for financing and had the cash in my account (and no trade) I sent my DSA an email earlier this week letting them know that if they had an earlier delivery slot that I'd be happy to take them up on it (in my mind easier than waiting until the very end of the month, ha).
My timeslot was 7 pm, and we got there about 15 minutes early. The place was overrun with people, so I expected a wait. As we moved into the building I went around to look at the demo car and my jaw dropped. Standing there in front of a Model 3 was Elon Musk himself. My wife didn't understand why I suddenly went silent until I explained who the guy towering over everyone was. Don't worry, I had enough presence of mind to shake his hand, speak some words, and take a photo
Unfortunately, it wasn't nearly as fun from there. Long story short -- Didn't drive off with my car last night until about 10:30pm. Car was largely perfect, but for two imperfections I spotted and had added to a due bill -- 1) a black stain on the headliner above the driver's seat that the DC couldn't seem to scrub clean and 2) a very tiny paint imperfection on the driver's side front fender (looks like 2 rock chips side by side, if I'm honest).
The car is frankly everything I'd hoped. Brisk acceleration, relatively flat cornering, and some frankly incredible highway-passing speed/acceleration. A bit of a learning curve on some of the controls (mirrors, steering wheel, glove box, etc.) but altogether a pretty cool experience. Oh, and my Slacker Streaming app keeps returning an "Invalid Account" message, but I've sent an email about that and hoping it's not a big problem to solve.
All-in-all, I'm pleased. Considering I ordered in early July and reserved not long (like maybe a month) before that, it was quite the turnaround. I suspect this was also a situation where being in the Bay Area near the end of the quarter and paying in cash/having no trade also worked to my advantage.
My timeslot was 7 pm, and we got there about 15 minutes early. The place was overrun with people, so I expected a wait. As we moved into the building I went around to look at the demo car and my jaw dropped. Standing there in front of a Model 3 was Elon Musk himself. My wife didn't understand why I suddenly went silent until I explained who the guy towering over everyone was. Don't worry, I had enough presence of mind to shake his hand, speak some words, and take a photo
Unfortunately, it wasn't nearly as fun from there. Long story short -- Didn't drive off with my car last night until about 10:30pm. Car was largely perfect, but for two imperfections I spotted and had added to a due bill -- 1) a black stain on the headliner above the driver's seat that the DC couldn't seem to scrub clean and 2) a very tiny paint imperfection on the driver's side front fender (looks like 2 rock chips side by side, if I'm honest).
The car is frankly everything I'd hoped. Brisk acceleration, relatively flat cornering, and some frankly incredible highway-passing speed/acceleration. A bit of a learning curve on some of the controls (mirrors, steering wheel, glove box, etc.) but altogether a pretty cool experience. Oh, and my Slacker Streaming app keeps returning an "Invalid Account" message, but I've sent an email about that and hoping it's not a big problem to solve.
All-in-all, I'm pleased. Considering I ordered in early July and reserved not long (like maybe a month) before that, it was quite the turnaround. I suspect this was also a situation where being in the Bay Area near the end of the quarter and paying in cash/having no trade also worked to my advantage.
I’d rather just stick with the one I have, otherwise I need to find someone at Tesla to do substitution of collateral paperwork for my loan and I don’t trust that anyone there is competent enough to do it.
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