Trying to buy a new model X has been such a horrible experience!!!!
Lets start w their customer loyalty dept/manager that hasn’t returned an email or phone calls in almost 4 weeks after they contacted me about getting a new car!
original inventory car I wanted was sent to Seattle for some reason and Tesla wants me to pay to have it sent back, are they on drugs?? Then my car was supposed to be delivered on the Nov 30th but I get a text it’s coming Dec 9. The car is a hour and half away are you kidding me!!!
Could not get any calls back from anyone, so I decided to drive to different showrooms in so cal to get some answers since I felt the original showroom/manager didn’t want to bother with me since I wasn’t getting an calls. I got a kid in Brea that doesn’t know his job and starts to argue with me, a manager in Buena Park that gives me a attitude so I walk out, while I am walking the lot in Buena Park just to waste time while my S is charging the manager comes back to me and tells my car is sitting there w service notes written on the window, charge port broken, really, it’s a new car???
Still haven’t heard back from loyalty to get the model S traded in.
I CANT BELIEVE I AM BUYING ANOTHER TESLA AND I GET THIS CRAP SERVICE!! AS MANY TOP OF THE LINE CAR BRANDS I HAVE PURCHASED I HAVE NEVER EVER FELT THAT I WAS BUGGING MY SALES TEAM, WOW TESLA U JUST ACCOMPLISH THAT!!
I wanted to change the wheels since my car is sitting there and don’t like the way they look, and out of good customer service you would think they would say let’s take care of you, HECK NO THEY WANT TO CHARGE ME $3000 more SMH
APPARENTLY WHEN U GO TRY TO TALK TO SOMEOME IT SENDS A INTERNAL EMAL TO YOUR PLAYERS IN THE DEAL WITHIN 10 MINUTES LEAVING 4th SHOWROOM I GET CALLS FROM EVERYONE BUT NO ANSWERS, EXCEPT WE’LL CALL U BACK. REALLY CALL BACK THAT WAS LAST SAT AND TODAY IS FRI NO CALLS!!!!!
Well Still no answers, so at this point not sure I want to give Tesla more money. either going to cancel the order and go buy that sick Mercedes gle coupe amg 63 or try to assume a lease from someone.
I AM SO DISGUSTED W TESLA
OH BY THE WAY AM I THE ONLY OWNER THAT FEELS NO LOYALTY THAT I LOSE MY FREE SUPERCHARGING BCUZ I WANTED TO STAY LOYAL TO TESLA AND GET ANOTHER ONE?? I GUESS THE OWNERS THAT BEEN LOYAL WE MEAN NOTHING TO ELON AND TESLA
Lets start w their customer loyalty dept/manager that hasn’t returned an email or phone calls in almost 4 weeks after they contacted me about getting a new car!
original inventory car I wanted was sent to Seattle for some reason and Tesla wants me to pay to have it sent back, are they on drugs?? Then my car was supposed to be delivered on the Nov 30th but I get a text it’s coming Dec 9. The car is a hour and half away are you kidding me!!!
Could not get any calls back from anyone, so I decided to drive to different showrooms in so cal to get some answers since I felt the original showroom/manager didn’t want to bother with me since I wasn’t getting an calls. I got a kid in Brea that doesn’t know his job and starts to argue with me, a manager in Buena Park that gives me a attitude so I walk out, while I am walking the lot in Buena Park just to waste time while my S is charging the manager comes back to me and tells my car is sitting there w service notes written on the window, charge port broken, really, it’s a new car???
Still haven’t heard back from loyalty to get the model S traded in.
I CANT BELIEVE I AM BUYING ANOTHER TESLA AND I GET THIS CRAP SERVICE!! AS MANY TOP OF THE LINE CAR BRANDS I HAVE PURCHASED I HAVE NEVER EVER FELT THAT I WAS BUGGING MY SALES TEAM, WOW TESLA U JUST ACCOMPLISH THAT!!
I wanted to change the wheels since my car is sitting there and don’t like the way they look, and out of good customer service you would think they would say let’s take care of you, HECK NO THEY WANT TO CHARGE ME $3000 more SMH
APPARENTLY WHEN U GO TRY TO TALK TO SOMEOME IT SENDS A INTERNAL EMAL TO YOUR PLAYERS IN THE DEAL WITHIN 10 MINUTES LEAVING 4th SHOWROOM I GET CALLS FROM EVERYONE BUT NO ANSWERS, EXCEPT WE’LL CALL U BACK. REALLY CALL BACK THAT WAS LAST SAT AND TODAY IS FRI NO CALLS!!!!!
Well Still no answers, so at this point not sure I want to give Tesla more money. either going to cancel the order and go buy that sick Mercedes gle coupe amg 63 or try to assume a lease from someone.
I AM SO DISGUSTED W TESLA
OH BY THE WAY AM I THE ONLY OWNER THAT FEELS NO LOYALTY THAT I LOSE MY FREE SUPERCHARGING BCUZ I WANTED TO STAY LOYAL TO TESLA AND GET ANOTHER ONE?? I GUESS THE OWNERS THAT BEEN LOYAL WE MEAN NOTHING TO ELON AND TESLA