Tam
Well-Known Member
Not only that, owners might need to get ready to volunteer their time at Tesla delivery hubs as well
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BUYING ANOTHER MODEL X AND I CANT BELIEVE THE HORRIBLE CUSTOMER SERVICE!!!!!
- Thread starter ZenMonk21
- Start date
Not only that, owners might need to get ready to volunteer their time at Tesla delivery hubs as well
jeffro01
Active Member
Not only that, owners might need to get ready to volunteer their time at Tesla delivery hubs as well
Which is insane... This is a for profit company, not a charity... They clearly operate like a for profit company as well, to hell with existing customers with a blind focus on new ones...
Jeff
Tam
Well-Known Member
Not insane enough! I paid good money for Autopilot and I still have to babysit the system.
Instead of it's servicing me, I am servicing it!
"...or try to assume a lease from someone"
Been there, tried that. Tesla has no incentive to help you assume a lease now. If you do try, make sure the lease isn't with Tesla Financial.
As a current S driver, in September I found a nearby Model X and agreed to terms with current lessee. I submitted credit app and fee to Tesla Financial. I am tier 1 credit so after a few weeks of no response I called the Tesla rep the current lessee had originally dealt with on the lease assumption process. Got an email on Oct 16 saying my credit had been approved and asking if i wanted to proceed. (Turns out credit had actually been pulled Sep 23.) Both the current lessee and I replied to the email saying we wanted to proceed. Long story short, after several more emails and phone calls, neither of us heard another word from Tesla. We finally abandoned the process.
Been there, tried that. Tesla has no incentive to help you assume a lease now. If you do try, make sure the lease isn't with Tesla Financial.
As a current S driver, in September I found a nearby Model X and agreed to terms with current lessee. I submitted credit app and fee to Tesla Financial. I am tier 1 credit so after a few weeks of no response I called the Tesla rep the current lessee had originally dealt with on the lease assumption process. Got an email on Oct 16 saying my credit had been approved and asking if i wanted to proceed. (Turns out credit had actually been pulled Sep 23.) Both the current lessee and I replied to the email saying we wanted to proceed. Long story short, after several more emails and phone calls, neither of us heard another word from Tesla. We finally abandoned the process.
Uncle Paul
Well-Known Member
Think I understand where the OP is coming from. He is frustrated and using this forum to vent. Good use of a forum.
Customers (especially previous owners) have pretty high expectation from the company. Years ago it was more of adventureous people, ordering a bleading edge vehicle from a company out to change the World for the better. Ordering was straightforward and buyers were willing to wait years for their "running on Sunshine" cars to be produced.
Now Tesla is running at full bore and churning out 10 times the cars, 3 models and more in the cue. Now peoples expectations have risen. We want to order a car today and drive it next week. We want special consideration because we bought another Tesla earlier and feel entitled to special service.
Buyers get all bent out of shape if a delivery is delayed, the paint has a speck of dust, the panels are not perfectly gapped and aligned. They want to change wheels or other option at the last minute, They want their cars fully charged, expect to spend an hour or so going over a multi-page checklist, inspect the cars with portable high intensity lights, want extended test rides, last minute financing and paperwork changes. They want to delay their deliveries because they believe something better is just around the corner. They want expensive display screens changed out just because a little yellow tint line shows around the edge.
They want free high performance upgrades, everyone want to instantaneously get the latest firmware updates that they see on the forum, then complain that something has changed and they liked the previous edition better. We want their cars to have the fastest charging, longest range, best warranty, finest sound system, never need service, get delivered the long awaited $35,000 car, but still get the current tax credits
The paint needs to be show car quaity, the lighting needs to be the best, the ride must be both smooth riding while still offer agressive handling. Superchargers must be located where it is most convenient to them and they must never be busy. They never want to share their Supercharging current with another Tesla, get upset if they need to pay for parking in a commercial parking garage Supercharger. They want their rental condos and appartments to provide them with free and convenient charging options.
We are a pretty demanding group....and yet the waiting line for new Teslas is around the block.
Tesla is running full bore. Little time to chat and sometimes they foul up, but overall they are still putting out some pretty magnificent car, with even more on the horizon.
Customers (especially previous owners) have pretty high expectation from the company. Years ago it was more of adventureous people, ordering a bleading edge vehicle from a company out to change the World for the better. Ordering was straightforward and buyers were willing to wait years for their "running on Sunshine" cars to be produced.
Now Tesla is running at full bore and churning out 10 times the cars, 3 models and more in the cue. Now peoples expectations have risen. We want to order a car today and drive it next week. We want special consideration because we bought another Tesla earlier and feel entitled to special service.
Buyers get all bent out of shape if a delivery is delayed, the paint has a speck of dust, the panels are not perfectly gapped and aligned. They want to change wheels or other option at the last minute, They want their cars fully charged, expect to spend an hour or so going over a multi-page checklist, inspect the cars with portable high intensity lights, want extended test rides, last minute financing and paperwork changes. They want to delay their deliveries because they believe something better is just around the corner. They want expensive display screens changed out just because a little yellow tint line shows around the edge.
They want free high performance upgrades, everyone want to instantaneously get the latest firmware updates that they see on the forum, then complain that something has changed and they liked the previous edition better. We want their cars to have the fastest charging, longest range, best warranty, finest sound system, never need service, get delivered the long awaited $35,000 car, but still get the current tax credits
The paint needs to be show car quaity, the lighting needs to be the best, the ride must be both smooth riding while still offer agressive handling. Superchargers must be located where it is most convenient to them and they must never be busy. They never want to share their Supercharging current with another Tesla, get upset if they need to pay for parking in a commercial parking garage Supercharger. They want their rental condos and appartments to provide them with free and convenient charging options.
We are a pretty demanding group....and yet the waiting line for new Teslas is around the block.
Tesla is running full bore. Little time to chat and sometimes they foul up, but overall they are still putting out some pretty magnificent car, with even more on the horizon.
Colgate2004
Member
If the belligerent, short-fuse ranting here is indicative of how he treated the Tesla employees, I'm frankly surprised they didn't just tell him to pound sand. I happen to know that they are insanely busy right now shipping cars before the tax credit gets cut in half at the end of the year and everyone has been working well into the night to get the cars into owners' hands. If you're going to be an ill-tempered sycophant it's not going to get you far.
AMPd
Well-Known Member
I agree tesla has gone down hill with their service, but come on! OP has not made any of his complaints clear enough to say he’s not off base.
Uncle Paul
Well-Known Member
Super_Popular
Well-Known Member
There's a customer loyalty dept?, I have bought 12 cars from Tesla and this is the first I am hearing of this!
jeffro01
Active Member
Don't get too excited... They're nothing more than regular customer service people with a different title to support a facade...
Jeff
AMPd
Well-Known Member
Yep, got a call from one a month or so ago, her job was basically fishing for anyone who’d like to trade in for a newer tesla. No specials no incentives, basically a sales person.
Wooloomooloo
Member
Well you only have to look at Apple to see where things are heading. I remember when Steve Wozniak used to hand-build computers for customers, and sign the manual! Now they just get shipped from China by a FACELESS COMPANY... SMH...
AMPd
Well-Known Member
Not necessarily, look at the current dealership model, high end vehicle dealers (bmw, Mercedes, Audi) they still value their loyal customers. Why? Because they have the resources, they have the proper people in place to do that.
Tesla on the other hand is only focusing on getting as many cars out the door as physically possible.
Maybe one day when they have enough employees and enough stores in place they’ll be a lot more customer experience oriented rather than here are your keys now get the frig out!
We recently visited our local tesla showroom/service center. It was like Black Friday! Hectic, full of people taking deliveries, test driving etc
Every employee is busy
Walk into a Mercedes or Audi dealership and you’ll be greeted and you’ll downright need a restraining order to keep them away while you browse
jeffro01
Active Member
The problem with this approach is they may not have enough customers to to keep happy by the time their done treating the rest of us in a negative manor. Tesla is the only company I've ever seen that acts like they are doing you a favor by allowing you to purchase one of their products...
Jeff
I got a call from one of those. She wanted me to trade in my S so I could get new HOV stickers that aren't expiring this year. I thought that was a fascinating sales pitch. Not sure how big the market of folks is who will spend $80k or more just for new HOV stickers. Nothing about selling the new AP 2.5 as an upgrade or anything. Just HOV stickers.
I am just waiting until the day I start getting unsolicited letters in the mail from Tesla about the GREAT trade in offer they have waiting for me for my 2015 S.
AMPd
Well-Known Member
I agree and that shouldn’t be.
I understand they are swamped and just can’t pamper the customers but I remember your situation with tesla and that’s absolutely unacceptable.
I feel like these young folk (says a 27 yo) they have working there just don’t really care, they don’t have the incentive traditional car sales people do AND they don’t have much experience in the car business.
However getting back to the OP, There’s not enough information to clearly understand the issue. And when op was asked to clarify he called us “keyboard gangsters” and let us all know he’s a badass in real life.
I had similar terrible service when I bought my S and have had terrible service every time I needed to take it for the warranty repair. I have just come to accept that I will never get progress on anything unless I ask at least twice and get ignored a couple times for each action I need them to do
"We're the phone company. We don't have to care."
Yeah, I also add a demand for a local phone number each time. It's getting to the point where some people are just showing up in person and refusing to leave until their problems are addressed.
jeffro01
Active Member
Or you know... Tesla could simply not lie to it's customers... Tesla could reply to emails/voicemails in a timely fashion... I really don't see what is so hard about those two things... Your post mentions a myriad of things that are irrelevant to the core issue Tesla has today, it's singularly focused on one thing and to hell with everything else. This is not a sustainable business model, it just isn't. So long as there is no real competition for Tesla, they can get away with it, when that changes someday, Tesla is screwed...
Elon's complete willingness to openly talk about how he doesn't really care if another company comes along and kills Tesla with a better product so long as Tesla advances it's core mission of advancing the availability of sustainable transportation, is emblematic of the issues Tesla faces today. It doesn't have to be this way but clearly this is the way Tesla wants it to be.
Jeff
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