Can't connect M3 to Octopus Intelligent

[DaveNN]

Very much the same issues recently.
I advised octopus, explaining the problem.
They were OK with me removing the car, with no risk of losing the 7.5p tariff.


I removed the app and set up the car, a month later.

 

[TezzyM3]

I'm trying to sign up to IO and can't connect the car, so frustrating as my Go Faster has now expired. If I try on iOS can I still use on android later?

 

[DaveNN]

I'm trying to sign up to IO and can't connect the car, so frustrating as my Go Faster has now expired. If I try on iOS can I still use on android later?

Silly question BUT are you connecting the correct model year?

 

[tildascot]

Same here. Octopus thus far have just kept asking me to log out of the app and try again. No joy and very frustrating.

 

[tomstephens89]

I disconnected my MY from the app just now as a test messing around with different charger settings and now I get "Uh oh something went wrong" when pressing "Connect Device" and entering my tesla credentials.

Clearly some sort of auth token issue.

 

[TezzyM3]

Worked when I tried it on my work iPhone first time. As someone stated above, on the iPhone is also shows model year, so for M3 LR I was able to select 2020-22 which I couldn't see on Android.

Hoping I can continue controlling it from my Android now?

 

[a1psx]

Switched to IO a couple of months ago and have yet to be billed for electricity, is it quarterly or something? Gas is still coming out as normal. Unless it's all free electricity!

 

[tomstephens89]

I disconnected my MY from the app just now as a test messing around with different charger settings and now I get "Uh oh something went wrong" when pressing "Connect Device" and entering my tesla credentials.

Clearly some sort of auth token issue.

This worked on my partners iPhone immediately. Crap android strikes again.

 

[Bandit73]

For people that have newly signed up to Intelligent Octopus and are having trouble linking the Tesla app to the Octopus app to perform a test charge. The problem appears to be with Android phones only. I have a workaround, but you'll need an iPhone.

I've just called Octopus and explained how i did it, so they can pass it on to other struggling users. The issue is with the Android operating system, or the API that connects the two apps. I went and borrowed my neighbours iPhone, logged in to the Tesla and Octopus apps on it, and low and behold, they linked straight away! I performed the test charge and was immediately put straight on to the IO tariff. Then, i logged back into both apps on my own Android phone and everything on was miraculously working. I even tested an overnight scheduled charge on the Octopus app on my Android phone last night and it worked perfectly.

I have asked Octopus to update me when their developers find a bug fix, as it would be nice to keep the Tesla community informed of this which i'm more than happy to do.

 

[MrBadger]

As I believe that its the Octopus servers that talk to the Tesla servers/car and not the phone (otherwise you could not control your car if your phone was off or out of wifi range), it seems odd that this seems to be phone specific.

 

[Coinneach Cìr]

For people that have newly signed up to Intelligent Octopus and are having trouble linking the Tesla app to the Octopus app to perform a test charge. The problem appears to be with Android phones only. I have a workaround, but you'll need an iPhone.

I've just called Octopus and explained how i did it, so they can pass it on to other struggling users. The issue is with the Android operating system, or the API that connects the two apps. I went and borrowed my neighbours iPhone, logged in to the Tesla and Octopus apps on it, and low and behold, they linked straight away! I performed the test charge and was immediately put straight on to the IO tariff. Then, i logged back into both apps on my own Android phone and everything on was miraculously working. I even tested an overnight scheduled charge on the Octopus app on my Android phone last night and it worked perfectly.

I have asked Octopus to update me when their developers find a bug fix, as it would be nice to keep the Tesla community informed of this which i'm more than happy to do.

Thanks for sharing, I'm having the exact same issue as others have posted using my Android phone. Will borrow an iPhone later today to see if that resolves it.

 

[JamesSeb]

Thanks for sharing, I'm having the exact same issue as others have posted using my Android phone. Will borrow an iPhone later today to see if that resolves it.

For people that have newly signed up to Intelligent Octopus and are having trouble linking the Tesla app to the Octopus app to perform a test charge. The problem appears to be with Android phones only. I have a workaround, but you'll need an iPhone.

I've just called Octopus and explained how i did it, so they can pass it on to other struggling users. The issue is with the Android operating system, or the API that connects the two apps. I went and borrowed my neighbours iPhone, logged in to the Tesla and Octopus apps on it, and low and behold, they linked straight away! I performed the test charge and was immediately put straight on to the IO tariff. Then, i logged back into both apps on my own Android phone and everything on was miraculously working. I even tested an overnight scheduled charge on the Octopus app on my Android phone last night and it worked perfectly.

I have asked Octopus to update me when their developers find a bug fix, as it would be nice to keep the Tesla community informed of this which i'm more than happy to do.

I had the exact same problem and solved it by logging into to the octopus app through my sister's iPhone. Thanks for the tip!

 

[tomstephens89]

For people that have newly signed up to Intelligent Octopus and are having trouble linking the Tesla app to the Octopus app to perform a test charge. The problem appears to be with Android phones only. I have a workaround, but you'll need an iPhone.

I've just called Octopus and explained how i did it, so they can pass it on to other struggling users. The issue is with the Android operating system, or the API that connects the two apps. I went and borrowed my neighbours iPhone, logged in to the Tesla and Octopus apps on it, and low and behold, they linked straight away! I performed the test charge and was immediately put straight on to the IO tariff. Then, i logged back into both apps on my own Android phone and everything on was miraculously working. I even tested an overnight scheduled charge on the Octopus app on my Android phone last night and it worked perfectly.

I have asked Octopus to update me when their developers find a bug fix, as it would be nice to keep the Tesla community informed of this which i'm more than happy to do.

Yeah confirm this is indeed yet another case of 'crapdroid', I mean buggy Android.

Worked immediateley on iPhone.

 

[Dangerous Fish]

V3.74.0 of the Octopus app is supposed to fix the Android issues. Rolling out "soon" apparently.

 

[DaveNN]

Like a complete tool and trusting my past experience, I removed my device, as IO was interfering with my solar charging of the car.
Yep, I should have simply un-ticked the box.
We are an android only house...
It's not a train crash but the option of using the IO charging experience would be nice.

 

[Pink Duck]

Android Octopus App v3.74 available in Play Store now.

 

[Dangerous Fish]

Android Octopus App v3.74 available in Play Store now.

I don't see it. Only for certain Android devices?

 

[Pink Duck]

Requires Android 8.0 and up, dated 5th July 2023. Might have just been released.

Try checking for updates and clearing existing, then check for updates again.

 

[Dangerous Fish]

Requires Android 8.0 and up, dated 5th July 2023. Might have just been released.

Try checking for updates and clearing existing, then check for updates again.

I have v 3.73 installed dated July 3 and deinstalled and reinstalled from Play just to make sure (Android 13 phone). Can you post a screenshot for us?

 

[Pink Duck]

Perhaps its manifest isn’t targeting Android 13 yet: