Movistar = Telefonica in this context, correct?Hello from Spain! (again)
We have developed a hypothesis about this problem among the members of the TOC Spain (specifically, owners of M3s).
It seems that the problem affects only to cars with a Movistar eSIM. The few cars which have a KPN Netherlands eSIM (KPN uses the Orange cellular network for roaming in Spain) do NOT suffer this problem. We are still collecting more data, but our hypothesis holds so far.
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Car won't wake from app
- Thread starter pdk42
- Start date
Glan gluaisne
Active Member
It seems that Movistar is a corporate brand owned by Telefonica, so yes, same company in effect.
jmas
Member
Yep. Movistar is the brand Telefonica uses in Spain and other countries to market consumer-oriented services..
interbear
Active Member
The Spanish thing is interesting.
I logged into Netflix last week while waiting in the car and for some reason it came up with the Spanish version of Netflix. I had to go into Netflix settings and select UK.
This had never happened previously
I logged into Netflix last week while waiting in the car and for some reason it came up with the Spanish version of Netflix. I had to go into Netflix settings and select UK.
This had never happened previously
LongRanger
Active Member
I'm sure I used to have a Netherlands IP, but have no evidence of it. I do now have a Telefonica IP so have the same suspicion that a change of provider caused the issue, if it's even technically possible that the provider was changed remotely.
I know for sure that I had a Netherlands IP when I did have premium connectivity, and since these are all esims it is very easy for them to change the provider remotely. It would be interesting to know if one day we had Netherlands, then as soon as it broke it was Spanish, or whether we got transferred to Spanish provider a while back and it has only just stopped working. Either way it doesn't sound like something that is going to get resolved very fast..., these sort of changes probably come from quite high up.
LongRanger
Active Member
Hi @DaveW any sense of proportion of Spain > Ned ratio for responders/vehicles ? am not on FB so not connected to the land of joy and delight that is FB groups.
On TOGUK, it matches the pattern suggested here, Working on KPN, NOT working on Telefonica
On the Model 3 group, mixed bag, but have asked those that voted not working on KPN to double check they are still on NL, as I know mine used to be and moved over
Jason71
Well-Known Member
I raised a service request and had this reply from Tesla:
"
Hi. Remote diagnosis has been conducted into your concern. Our engineering team are actively investigating the root cause of why vehicles are not waking via the app with a view to a fix being known and rectified as soon as possible. Your case has been logged accordingly therefore a physical appointment is not currently required. We will close this off and keep the case open until the concern is resolved. Thank you, Tesla Service.
"
So at least we know they are aware. Do threy know about the Spanish connection though?
"
Hi. Remote diagnosis has been conducted into your concern. Our engineering team are actively investigating the root cause of why vehicles are not waking via the app with a view to a fix being known and rectified as soon as possible. Your case has been logged accordingly therefore a physical appointment is not currently required. We will close this off and keep the case open until the concern is resolved. Thank you, Tesla Service.
"
So at least we know they are aware. Do threy know about the Spanish connection though?
jmas
Member
The MCU2 uses eSIM (so, all M3 do). Tesla can remotely reprogram the eSIMs and switch carriers. In fact, they do (switched my M3 and many others in Spain from KPN to Movistar more than a year ago).
