This is a long story but I will try to keep it as succinct as possible.
TL;DR I ordered from in-stock local inventory 1/14, Tesla delivery center damaged the car, then tried to avoid telling me it had been damaged. I refused the repaired car and am now waiting on another VIN.
OD 1/14.
MYLR, White/White, 19", Tow Hitch.
In stock locally, VIN assigned same day.
EDD: 1/15-1/22
1/19, updated EDD 1/18-1/27 (Yes, it updated to estimating delivery one day in the past).
After calling Tesla, delivery scheduled for 1/21 at a different location (1 hour further away from original delivery location).
Update on 1/20 (24 hrs before scheduled delivery): Tesla calls, says logistics hold delayed delivery appt to 1/29, no explanation for hold.
Went to showroom to talk to sales rep, he says could be waiting for an accessory like the cargo cover, he will get more information and contact me.
1/21, I send a text to Tesla's number following up for more information, no response.
1/24, I send another friendly follow-up text, no response.
1/26, Rep calls to tell me that the reason for the delay was that the rear hatch may have been scratched, they are replacing the hatch with a new one, the 8-day delay was to wait for the new hatch to arrive, it will be mounted at the delivery center.
1/28, Text message from delivery center, delivery delayed an additional 8 days to 2/6, no further details provided.
Visit local showroom again, a different sales rep advises to text the number back requesting details and pictures of the damage, text message is unanswered.
1/29, I drive 1 hour 15 minutes away to the delivery location, talk to a service rep. Service rep reveals that the hatch was not scratched, it was dented. The new hatch hasn't arrived yet and might need to be sent to an external body shop of Tesla's choosing to be painted before its shipped back to the service center to be installed. I tell him it is time for me to move on to a new VIN, that I don't have confidence in the work of any body shop on a brand new car.
A sales rep helps me to place the order on hold. My existing VIN is assigned to another customer within 2 hours (one who will certainly never be told that their car has been in an accident already). I go back to my local showroom, my original sales rep takes my order off of hold, new EDD Jan. 28th-Feb. 4th (again, estimating 1 day in the past).
1/31 I text the Tesla number asking for a revised delivery estimate, no response in the text thread, but the app updates EDD to 2/2-2/16.