ElectricLove
Member
Hi Zoomer
This is Sean from Ohmmu Energy. First off we want to thank you for supporting us and buying one of our batteries back when we were “BattMobile Batteries” - folks like you got us to where we are today and we don’t take that for granted! I just started reading through this thread and learning about your saga with Tesla service on your new Raven S. Really disappointed to hear that Tesla is giving you a hard time and passing blame on roof wind noise and a windshield crack to the 12V battery. That’s obviously absurd.
As others have stated in this thread, we all know it isn’t logical from a technical standpoint to blame the 12V battery for any of these issues and the Magnusson-Moss Act was put in place for this exact situation. Tesla has the legal obligation to take care of your vehicle’s problems under their warranty. The only component they aren’t obliged to warrant is your 12V battery itself, and we, of course, would cover that for you if it failed to work.
We stand behind our batteries 100%: we have nearly 1,000 in use and our batteries are proving themselves — we have had zero units die prematurely!
I want to help; please let me reach out to Tesla on your behalf. Please pm me or use our web-chat feature at www.ohmmu.com/support if you can share the names of the service center employees with whom you have spoken.
Thank you again for your faith in our product; we won’t let you down!
This is Sean from Ohmmu Energy. First off we want to thank you for supporting us and buying one of our batteries back when we were “BattMobile Batteries” - folks like you got us to where we are today and we don’t take that for granted! I just started reading through this thread and learning about your saga with Tesla service on your new Raven S. Really disappointed to hear that Tesla is giving you a hard time and passing blame on roof wind noise and a windshield crack to the 12V battery. That’s obviously absurd.
As others have stated in this thread, we all know it isn’t logical from a technical standpoint to blame the 12V battery for any of these issues and the Magnusson-Moss Act was put in place for this exact situation. Tesla has the legal obligation to take care of your vehicle’s problems under their warranty. The only component they aren’t obliged to warrant is your 12V battery itself, and we, of course, would cover that for you if it failed to work.
We stand behind our batteries 100%: we have nearly 1,000 in use and our batteries are proving themselves — we have had zero units die prematurely!
I want to help; please let me reach out to Tesla on your behalf. Please pm me or use our web-chat feature at www.ohmmu.com/support if you can share the names of the service center employees with whom you have spoken.
Thank you again for your faith in our product; we won’t let you down!