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Vendor Floor Mats
- Thread starter tshields
- Start date
AlexHung
Member
I’m beyond thrilled to hear that! We have a huge amount of orders and will get everyone’s fulfilled tonight. Been 3 days straight manually fulfilling orders
tempest2001
Member
I got an email fulfillment notification that's about it says shipping tracking number to come later.
I don't recall agreeing to such a policy. I think being 50% owner would entitle me to notification before posting such a thing. While we have made a few modified orders for people moving to a new address or leaving on extended vacations that otherwise wouldn't be able to accept delivery, this isn't supposed to be a free-for-all. All orders are being filled based on date of order as official policy!
It's sunday night so that means the order has been uploaded but nothing printed yet by redstag.
Yeah that's not officially endorsed by us. Jason has no authority to expedite orders beyond certain circumstances. All orders are done by date of purchase.
We are having some minor issues uploading our model y and y7 orders onto our warehouse. I had to manually cancel and reinstate all of our orders (hence the second order number) so it would sync with red stag. So far it has only worked with our model 3 floormats and trunk and frunk orders. @tshieldsdesigns and I are on it and working tirelessly to get you those tracking numbers ASAP. I sincerely apologize for this inconvenience.
It's Tuesday. My order was placed in February. I dont want a phone call with more promises and excuses, I want a text that includes an actual tracking number or I want to receive my product today at my doorstep. Or both by 5pm today please. Thanks.
AlexHung
Member
tempest2001
Member
I got the same as you no tracking, hoping to receive them this week. Tracking number can be generated and cancelled any time, actually shipping them out physically is probably more important to me. But at this rate, I think we'll be lucky if it gets shipped physically next week or the week after.
AlexHung
Member
My tracking number has left FedEx and scheduled to be delivered tomorrow. We'll see if FedEx can deliver on time or not.
AlexHung
Member
I can’t figure out which of you guys is running things, but I logged in to my order status today to see if mine had shipped and instead was informed that my order (#1335), which I was billed for on April 28th, had been cancelled by you guys as of July 24th. No notice. No communication. No refund on credit card. So you took $135 of my money, strung me along for months and then cancelled once you actually got the items I ordered? If you can’t send the mats, I need a refund. I would have preferred the mats, since I ordered and paid for them. But will take the money back if that is the only option.
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