So, they finally called and said they couldn't refund the FSD. I don't appreciate them stringing me along for 3 days. Apparently it's easy to delete the software, but the paperwork is insurmountable. Returning the car tomorrow morning. We'll go without for a while. Waiting for a Stealth Performance model with the right color and interior. Apparently the dealers can order them, but customers can't. This is making less and less sense.
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Maybe just buy something else, you aren't going to change Tesla.
Daniel in SD
(supervised)
Tesla needs to figure out a way to stop burning money. Maybe most customers just give up and keep the car?
Hope you find a stealth Performance, it's definitely the best bargain.
Unfortunately I was pretty sure that was going to be their answer. They are just weird about those things.
I'm not sure what you mean when you say the dealers can order the Stealth models. Tesla does not have any dealers. They only sell direct.
Tesla must have a lot of nearly new cars that were rejected over paperwork issues, minor paint defects etc.
Very stupid way to run a business. I'm returning the car and not buying another one. Low-butt seat hurt my back anyway. Now they'll have to resell it at a discount.
super20g
Member
Once you get an inside look at how tesla operates, your jaw just drops at how big of a mess they are with their policies and procedures let alone the current state of service... They are selling cars, they don't care about customers with problems right now. They sure will once demand starts to stagnate...
Yes, I'm starting to see that. Elon should give me a call. I'll tell him how to fix things.
Glad to see people returning their cars. Clearly Tesla is a company that needs to learn everything the hard way. They've made an amazing product with the model 3, but their treatment of customers is ridiculously bad. It's the kind of customer experience I would expect from a criminal enterprise.
...and yes, lying profusely is part of the company ethos.
...and yes, lying profusely is part of the company ethos.
boiler81
Member
Sounds like a Model 3 lawsuit is in order, just like the Model S owner's did. Doesn't sound like they got much for it though.
Tesla agrees to partially reimburse people who bought Autopilot 2.0 in $5 million settlement of class action lawsuit - Electrek
Tesla agrees to partially reimburse people who bought Autopilot 2.0 in $5 million settlement of class action lawsuit - Electrek
I don't see FSD anywhere close to being ready. By the time it's ready, I probably traded my car in for a newer model making the cost useless. But of course this is my own opinion.
No one responded! I'm keeping my car forever and I'll demand FSD when it's available. Not buying anymore Teslas.
Sorry to hear about that. I must be lucky because my local SC has been very responsive and professional, and I feel like the excellent quality of my Model 3 has matched my excellent customer service as well. I'm sorry your situation has been different and I wish you luck in whatever future car makes you the happiest.
You guys complain so much about Tesla.. what would you say about other car companies? They charge for everything. BMW charges monthly for Apple car play. All these updates would be 500 dollars with other German brands
mod note: 7 posts moved to snippiness. Most of those posts were posts that either quoted the posts that qualified for snippiness, or quoted posts that quoted posts that qualified for snippiness, or... If you had valuable things to say, check out the link, copy and paste your information into a new post and post it. Sorry for the inconvenience.
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