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FSD refund attempt: Tesla rep is lying

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philtronics

Member
Sep 19, 2019
11
15
Bellevue WA
So, they finally called and said they couldn't refund the FSD. I don't appreciate them stringing me along for 3 days. Apparently it's easy to delete the software, but the paperwork is insurmountable. Returning the car tomorrow morning. We'll go without for a while. Waiting for a Stealth Performance model with the right color and interior. Apparently the dealers can order them, but customers can't. This is making less and less sense.
 

richyrich

Member
Apr 13, 2018
770
658
Ottawa
So, they finally called and said they couldn't refund the FSD. I don't appreciate them stringing me along for 3 days. Apparently it's easy to delete the software, but the paperwork is insurmountable. Returning the car tomorrow morning. We'll go without for a while. Waiting for a Stealth Performance model with the right color and interior. Apparently the dealers can order them, but customers can't. This is making less and less sense.

Maybe just buy something else, you aren't going to change Tesla.
 
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Reactions: super20g

Daniel in SD

Well-Known Member
Jan 25, 2018
6,348
9,011
San Diego
So, they finally called and said they couldn't refund the FSD. I don't appreciate them stringing me along for 3 days. Apparently it's easy to delete the software, but the paperwork is insurmountable. Returning the car tomorrow morning. We'll go without for a while. Waiting for a Stealth Performance model with the right color and interior. Apparently the dealers can order them, but customers can't. This is making less and less sense.
Tesla needs to figure out a way to stop burning money. Maybe most customers just give up and keep the car?
Hope you find a stealth Performance, it's definitely the best bargain.
 

OCR1

Active Member
Jan 28, 2018
3,759
4,111
Southern California
So, they finally called and said they couldn't refund the FSD. I don't appreciate them stringing me along for 3 days. Apparently it's easy to delete the software, but the paperwork is insurmountable. Returning the car tomorrow morning. We'll go without for a while. Waiting for a Stealth Performance model with the right color and interior. Apparently the dealers can order them, but customers can't. This is making less and less sense.

Unfortunately I was pretty sure that was going to be their answer. They are just weird about those things.

I'm not sure what you mean when you say the dealers can order the Stealth models. Tesla does not have any dealers. They only sell direct.
 

philtronics

Member
Sep 19, 2019
11
15
Bellevue WA
Two of them in Bellevue. Showrooms with friendly sales people. I guess they're "factory" dealerships. Reminds of of my friends dad who used to be GM of Foothills Ford, a Ford-owned store.
 
B

banned-66611

Guest
So, they finally called and said they couldn't refund the FSD. I don't appreciate them stringing me along for 3 days. Apparently it's easy to delete the software, but the paperwork is insurmountable. Returning the car tomorrow morning. We'll go without for a while. Waiting for a Stealth Performance model with the right color and interior. Apparently the dealers can order them, but customers can't. This is making less and less sense.

Tesla must have a lot of nearly new cars that were rejected over paperwork issues, minor paint defects etc.
 

super20g

Member
Jun 28, 2018
911
599
United States
Very stupid way to run a business. I'm returning the car and not buying another one. Low-butt seat hurt my back anyway. Now they'll have to resell it at a discount.
Once you get an inside look at how tesla operates, your jaw just drops at how big of a mess they are with their policies and procedures let alone the current state of service... They are selling cars, they don't care about customers with problems right now. They sure will once demand starts to stagnate...
 

philtronics

Member
Sep 19, 2019
11
15
Bellevue WA
Yes, I'm starting to see that. Elon should give me a call. I'll tell him how to fix things.

Once you get an inside look at how tesla operates, your jaw just drops at how big of a mess they are with their policies and procedures let alone the current state of service... They are selling cars, they don't care about customers with problems right now. They sure will once demand starts to stagnate...
 

Sutton 3P

Member
May 25, 2019
129
14
Manhattan
Glad to see people returning their cars. Clearly Tesla is a company that needs to learn everything the hard way. They've made an amazing product with the model 3, but their treatment of customers is ridiculously bad. It's the kind of customer experience I would expect from a criminal enterprise.

...and yes, lying profusely is part of the company ethos.
 

lupend88

Member
Jul 7, 2017
340
415
Portland
No one responded! I'm keeping my car forever and I'll demand FSD when it's available. Not buying anymore Teslas.

Sorry to hear about that. I must be lucky because my local SC has been very responsive and professional, and I feel like the excellent quality of my Model 3 has matched my excellent customer service as well. I'm sorry your situation has been different and I wish you luck in whatever future car makes you the happiest.
 

ohmman

Plaid-ish Moderator
Feb 13, 2014
10,031
18,158
North Bay, CA
mod note: 7 posts moved to snippiness. Most of those posts were posts that either quoted the posts that qualified for snippiness, or quoted posts that quoted posts that qualified for snippiness, or... If you had valuable things to say, check out the link, copy and paste your information into a new post and post it. Sorry for the inconvenience.
 

TrumanYu1112

New Member
Mar 16, 2021
3
0
Daly City, California
I agree to bro.
Again this is a perfect example of a contract. You give them money in advance and in exchange they provide you a discount on the product. This is a perfectly legal and binding contract. If they then decide to take away said discount and change it in to something else like Early Access Program they have broken the contract and its no longer binding. I can accept the new contract or ask for the return of my money.
I actually agree with this instead =)
 

TrumanYu1112

New Member
Mar 16, 2021
3
0
Daly City, California
I disagree and ppl who bought FSD has not received anything yet. just like a preorder with anything, refunds should be possible if one does not receive a product. or at least change to current prices. Tesla is turning out to be a shoddy company with their crap about once ordered will become part of vehicle configuration nonsense. It is something can be turned off just as it was turned on easily.
Totally agree!
 
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