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hi guys
is there a list somewhere of what people paid for various repairs?
I, too, am at 48,800 miles and debating. an AC compressor would be more than the cost, and the door handles are about $1K each.
anything else that is really pricey?
would brake pistons and suspension be covered under the extended? I ask since there have been some reports of suspension issues and I read one report of frozen pistons (but east coast driver)
time to roll the dice.
I believe you'll find it depends when you purchased the ESA. IIRC 12V is an exclusion in the more recently changed language for owners that didn't buy before the more recent language change, compared to e.g. my contract that I purchased with my new MS back in October '15 where the 12V is not listed in the exclusions, so IMHO would be covered, but would still unfortunately have a $200 incident charge (unlike most other mfgr premium-level extended warranty agreements that have zero deductible, but where a 12V is called out even in the owner's manual as a consumable item like wiper blades -- but the 12V in my MS is not stated like that in my original owner documents, so I technically consider it as part of the vehicle, especially as the 12V specs are not identified, and it's not easily accessible for owner replacement like every other luxury vehicle I've ever owned).
IMHO, MS isn't built to be cheap for those that want it to last forever. It is new tech, from a new company, without a long track record in such things, and unlike every other auto mfgr, Tesla does not (presently) want to make money off of service -- only new car sales which is their primary focus. I also believe most would agree that with Tesla's present policies of providing parts only via SC and authorized repair shops, and without making repair manuals available except in one State that legally requires it, longer-term cost of repair will be a consideration on all MS and MX. Let alone our MS, I wonder with design points like the massive sweep-over MX windshields that require special jigs at SCs just to replace the windshield, how that will also impact longer-term repair and insurance rates. As much as I love my MS, IMHO Tesla just isn't yet at the point of caring a lot about design for long-term (cost-effective) ownership and insurance rates with the things that an owner considers for "total cost of ownership" unless all you're doing is flipping your car every 3-4 years on a lease, or have enough disposable cash so you just don't care and flip vehicles any way... But M3 and MY will hopefully begin to evolve what Tesla has to be concerned with, just as it has with other mfgrs over the years.
The Tesla site you can start with is Welcome | Tesla Service. I've not personally tried to sign up, but I believe that is the official starting point. From what I've read in other threads here on TMC, IIRC Mass. is the State that requires it be provided. I'll let others respond with more anecdotal references or specifics they may have.@BertL,
What state legally requires the Service Manual to be made available?
And how do you get it?
Ski
My touch screen adhesive started coming apart right around 60k miles. Glad I got the extended warranty. Looking back I'm glad I have the peace of mind.
The touch screen started bubbling on the vertical edge on the passenger side. Eventually it would have spread over time but this spreading is slow and gradual. The touchscreen would have still worked fine for a really long time but because I had the warranty they just replaced it.What is touch screen adhesive? What came apart?
I'm banking on the number of scrapped Model S out in the wild to be my source of replacement parts for DIY service. That should work for a lot of things (not all). I wonder, for example, if I brought a salvage charger or main display to the service center if they would install it.
Your question is likely rhetorical, but if not:...Oh, wait - slacker keeps resetting the song from the beginning whenever I close one door and walk around to open another. How do software defects get handled post warranty????
Your question is likely rhetorical, but if not:
- From my experience, firmware failures don't necessarially get fixed even during warranty as many of us have experienced. IMHO, it's worse odds than going to Vegas to see timely resolution if a firmware problem is not related to safety, a high-profile AP defect, or highlighted in the press as a negative issue.
- Having a Tesla SvC document a solid acknowledged failure on the service record as something that will be resolved in a future firmware update is the norm, but there is never an ETA or FUP with the owner after you leave the SvC with such concerns. If the problem will ever really be resolved, is any of our guess.
- If you run into a problem that isn't reproducible on-demand so the SvC can recreate it, the owner has the same problem as with most mfgrs of automobiles or other products which I completely understand -- it may get documented into some internal Tesla database, but if it's ever used we can only hope. For the owner, these type of issues are likely documented and closed in your service record as not being reproducible, and the problem may persist and never be addressed from your POV.
- To the degree Tesla elects to continue sending updates to MS post-warranty for some period of time (which realistically, won't be forever), you may receive some number of changes and improvements, but that is because Tesla is being good to you -- not because it's contractually or legally required that I've read in any of my documents (assuming it's not safety or recall-oriented). Even though I have an 8-year ESA, now that HW2 is out and M3 will hit the streets hopefully before too long (with a different IC/CID construct than present MS and MX), I fully expect my 16-month old HW1 MS will begin receiving less substantial updates as time progresses, much as Classic MS have seen when HW1 AP was all the rage. . We'll just have to see how that plays out.
I'm not a lawyer, and these sort of legalities tend to sometimes vary by state, so you'll have to likely investigate what the situation is in NY where you live. Good luck.I'll admit, my question had some rhetoric in it . You provided some good data - which begs the further question regarding firmware updates. When a firmware update is applied that breaks previous functionality, without a warranty, what recourse does an owner have? (Probably not much less than an owner with a valid warranty). For example, the slacker problem was introduced as a result of a mandatory firmware update. Now, I could see driving over the the SC and complaining to them to fix it if my car was shiny new and still under warranty, but now, if I show up, I am told it will cost at least $100 just to look at it. I can understand that a SC cannot be evaluating every problem anybody ever comes in with for free, but if SW updates are mandatory, then there should be some period of "warranty" after it is installed, and some option to roll back without penalty.