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How LONG must I wait for my MCU2 UPGRADE???
- Thread starter CBPfromTN
- Start date
Lots of MCU1/HW2.5 owners getting HW3. There is nothing to it but swap ECUs which is a 1 hr job in S and X.
got it, thanks! I can’t keep up with all of these changes.
I read about your upgrade experience in the other thread. Sorry to hear it didn’t go exactly as expected.
Yup 2.0 owners seem like we've got to really wait longer for reasons still not known to me...
I think this is only true if the owner agrees to pay the $2500 to get MCU2, then they will upgrade to HW3. Still no MCU1/HW3 upgrades
Indeed that seemed to be the case but recently I've seen 4 or 5 reports MCU1 Hw2.5 owners get the SX HW3 ECU only without MCU2 upgrade. Then again maybe they were mistaken about having MCU1 but most owners know that pain.
I already have MCU2 and I still haven't gotten my HW3 retrofit....
What's the hold up? Schedule it in the app.
Gt1948
2017 S FSD AP 3.0 MCU 1
Nope. Just got MCU 1 /HW3 upgrade
How does it work? Can you post photos of the IC? Anything different like with MCU2? Do you have dashcam and sentry recording?
I'm a long time lurker first time poster here, but I wanted to share my upgrade experience since I have a November 2017 Model X with MCU1 and AP2.5 FSD and FINALLY have my upgrade for MCU2/HW3 confirmed for Monday next week.
I hadn't received any notification from Tesla that I was eligible for the HW3 upgrade but have been scheduling the appointment for the upgrade through my app 3 times over the last couple months, each time getting rejected saying my VIN didn't qualify yet. They had told me to do this during a recent visit to the SC (Agoura Hills, FYI).
Then, I had a separate door trim issue that needed fixed so they sent a mobile service truck out earlier this week to take care of this. During my conversation with him, he said he's noticed that from what he's seen there seems to be some vehicles, like mine, which are eligible based on configuration but don't actually show up in Tesla's system as eligible. He was kind enough to do some digging after he repaired my door trim and called me later in the day saying they had made the necessary changes on their end to show that my vehicle was eligible for the upgrade. I then scheduled the appointment and it's been confirmed for MCU2/HW3.
I have been one of the frustrated ones who was told my AP2.5 MCU1 configuration should be scheduled starting in March but was continually told I wasn't yet eligible, so I wanted to share the above in hopes it may help guide some of you in my situation.
I hadn't received any notification from Tesla that I was eligible for the HW3 upgrade but have been scheduling the appointment for the upgrade through my app 3 times over the last couple months, each time getting rejected saying my VIN didn't qualify yet. They had told me to do this during a recent visit to the SC (Agoura Hills, FYI).
Then, I had a separate door trim issue that needed fixed so they sent a mobile service truck out earlier this week to take care of this. During my conversation with him, he said he's noticed that from what he's seen there seems to be some vehicles, like mine, which are eligible based on configuration but don't actually show up in Tesla's system as eligible. He was kind enough to do some digging after he repaired my door trim and called me later in the day saying they had made the necessary changes on their end to show that my vehicle was eligible for the upgrade. I then scheduled the appointment and it's been confirmed for MCU2/HW3.
I have been one of the frustrated ones who was told my AP2.5 MCU1 configuration should be scheduled starting in March but was continually told I wasn't yet eligible, so I wanted to share the above in hopes it may help guide some of you in my situation.
Bigriver
Member
Congratulations. I hope your installation goes smoothly.
Their process often confounds me. I have had several text interactions with my SC regarding the MCU2/HW3 upgrade for my MCU1/HW2.5 model X. In this one I think they are telling me that they have no way of checking my eligibility for the infotainment upgrade.
The whole process seems to be waiting for the email. They went on to say that when I get the email, make a service appointment and make sure to include in the notes that I received the email.
Today I was surprised to get a text that they have my HW3 in stock and I should make an appointment for it. When I asked about the infotainment upgrade, they said, “It does not state you are eligible for this yet. You will get a specific email from Tesla when you are.” I respectfully said that I will wait until HW3 and MCU2 can be done together.
I really like my SC guys and my frustration is not towards them, but rather this strange process that I must rely on receipt of an email (which could possibly get lost in cyperspace.) My MCU crashes almost every time I use the car, and I am truly anxious to get that resolved, even tho it will relieve me of $2500.
I know that Tesla makes many small changes to the cars over time, but are there really differences in MCU1/HW2.5 configurations that makes some of us eligible and others not?
I agree it's confusing and seems disjointed on their end. The first 3 times I preemptively scheduled my upgrade and was denied they sent me the same response as your screenshot.
When they open up the chat prior/during my repair I'll be asking them for further clarification on why I never received the email and why it took the mobile service guy changing something in their system in order to show mine as eligible.
jorobsand
Member
At least for most of the folks I have seen post on here (myself included), none of us actually got an e-mail. All of us were part of that first group of eligibility (MCU1/AP2.5/FSD pre-purchased) yet we had to reach out and schedule on our own. And some of us had to reach out a few times because of this communication gap Tesla is appearing to have.
There aren't any 2016 cars with HW2.5. If your car is 2016, it is either HW1 or HW2 (built November/December 2016).
Even so, Tesla has stated that pre-HW2 cars will still be able to upgrade to MCU2.
i'm sure you are right about that but then why would this guy be telling me otherwise after looking it up and how do i get someone at Tesla to give an informed answer and expected timeline?
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It sounds like there's a lot of misinformation since there's no 2016 car with HW2.5 and Tesla does plan on allowing HW2 and earlier cars to upgrade the MCU. The timeline is right here, under details: Infotainment Upgrade
If you have HW2, then your car will be eligible before a car that has HW1. People who have ordered Full Self-Driving appear to have priority over those who haven't.
ucmndd
Well-Known Member
“Someone at Tesla” provides wrong information all the time. Thankfully, you don’t need to find someone to tell you the expected timeline as they’ve already published everything you need to know. Your timeline is “coming soon”, or “late May” if you have the FSD package.
Infotainment Upgrade
This information is useless because Tesla's changes it monthly into yet another month delay.
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