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Infinite Mile Battery Warranty [Now] Being Honored By Tesla [Issue Resolved]

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Actually the problem was people were running the tank to "empty" or past empty and they could only fit X gallons in when the tank was supposed to hold X+6. So it said you were empty when in fact 20% of the fuel was still there but not usable, so not the exact same thing but similar idea.
 
Do you have the total capacity (kWh) from your car when it was new and currently? Just curious as you're one of the few folks with a higher mileage Model S and access to the CAN bus data.

CAN bus data is not necessary to measure your cars battery capacity. Useable battery capacity can be fairly easily calculated on any Tesla by using the cars trip info. You need to use three numbers. State Of Charge (battery percent) at the beginning and end of a trip, and the "kWh used since last charge".
Start a trip after charging. Note the starting battery percent. At the end of the trip, note the battery percent and the "kWh used since last charge." Divide the kWh used by the change in battery percent (divide the percent by 100 to use a decimal amount). For example: battery starts at 80%. End of trip, 36 kwh used, and battery percent at 30%. The battery fraction used is 50%, 0.5. 36kwh/0.5=72kwh.
The advantage of this method is that it is independent of driving style and the cars questionable estimation of range. The trip used for this calculation should be as long as possible. From 90% or 100% down to some very low state of charge would give the most accurate measurement. But I have found that the SOC measurements are very linear.
 
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So I brought my Tesla in this morning to receive my new set of wheels and tires from Tesla’s referral program. Thanks to Tesla for those. They look amazing!!!!
The really great news is that the service manager instructed me that they have found a fault in the battery and will be replacing it.
I wanted to thank all of those who have provided helpful information during this ordeal. The original post that I put up was for that kind of helpful information and not the multiple people who tried to belittle me and what my family has been through.
Thanks again to Tesla for honoring the infinite mile battery warranty!!!!

Your car clearly had a battery with excessive degradation. I too was annoyed by those on the forum here who defended Tesla's refusal to replace the battery. They should have replaced it from the start.
 
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CAN bus data is not necessary to measure your cars battery capacity. Useable battery capacity can be fairly easily calculated on any Tesla by using the cars trip info. You need to use three numbers. State Of Charge (battery percent) at the beginning and end of a trip, and the "kWh used since last charge".
Start a trip after charging. Note the starting battery percent. At the end of the trip, note the battery percent and the "kWh used since last charge." Divide the kWh used by the change in battery percent (divide the percent by 100 to use a decimal amount). For example: battery starts at 80%. End of trip, 36 kwh used, and battery percent at 30%. The battery fraction used is 50%, 0.5. 36kwh/0.5=72kwh.
The advantage of this method is that it is independent of driving style and the cars questionable estimation of range. The trip used for this calculation should be as long as possible. From 90% or 100% down to some very low state of charge would give the most accurate measurement. But I have found that the SOC measurements are very linear.

The issue with this method is the displayed trip info kWh usage only accounts for energy used while the vehicle is in motion.

You’re correct though that you don’t necessarily need to read CAN bus data to understand your batteries max usable capacity. If you do a 100% charge, record the rated miles and multiply that by the EPA consumption rate, you’ll get the same value as the CAN bus data “Nominal Full Pack” value. There’s any entire thread on this here:

Calculate usable battery capacity based on rated miles values
 
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The issue with this method is the displayed trip info kWh usage only accounts for energy used while the vehicle is in motion.

You’re correct though that you don’t necessarily need to read CAN bus data to understand your batteries max usable capacity. If you do a 100% charge, record the rated miles and multiply that by the EPA consumption rate, you’ll get the same value as the CAN bus data “Nominal Full Pack” value. There’s any entire thread on this here:

Calculate usable battery capacity based on rated miles values

There is very very little energy used when the vehicle is not in motion. And a longish trip during one day has the car "On" or in motion pretty much the whole time.
The method you propose uses the cars display of range as a basis for calculation. This number is not reliable (it is certainly way off on my car). SOC and kwh used are accurate numbers and so are a better way to measure useable battery capacity.
 
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The method you propose uses the cars display of range as a basis for calculation. This number is not reliable (it is certainly way off on my car). SOC and kwh used are accurate numbers and so are a better way to measure useable battery capacity.

That's funny you say that the displayed range number isn't accurate, but the SoC number is. They are the same thing, you can convert from one directly to the other.

The displayed range is the best way to determine degradation.
 
That's funny you say that the displayed range number isn't accurate, but the SoC number is. They are the same thing, you can convert from one directly to the other.

The displayed range is the best way to determine degradation.

The displayed range value is calculated from SOC and some other assumptions. Specifically, an assumed wh/mile and useable battery capacity. If I am trying to measure useable battery capacity, it would not make sense to use a value which itself is derived from some other calculation of battery capacity.
So no, using displayed range to calculate battery capacity is not better, but is an inferior method. Better to use raw data - kwh consumed and the change in SOC.
Here is an example: I unplug the car and go on a little trip. The SOC display is 80% at the start. This is a very reliable value that is not derived from other values and does not include any assumptions. I take my trip. At the end I note two things. One, the SOC is now 30%. Again, a reliable value that is as close to raw data as we can get. I also note that the "kWh used since last charge" is 36 kwh. This also is raw data. Since it took 50% of my battery capacity (80%-30%) to provide 36 kwh, then 100% of my battery must be twice that, or 72 kwh (36/0.5). I have repeated this calculation on my car using a great variety of charge states and trip distances. The value for useable battery capacity always comes out to 72 kwh (+/- 1).
It's the best way. And it's easy. And it doesn't require charging to 100%, which we should avoid doing. The accuracy will be better if you do the calculations after trips that use a large portion of the battery.
Here is the formula:

Useable battery capacity equals (Kwh used) divided by ((SOC start minus SOC end)/100).

(You have to divide the SOC difference by 100 to convert % to fraction)
 
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The displayed range value is calculated from SOC and some other assumptions
...
Here is an example: I unplug the car and go on a little trip. The SOC display is 80% at the start. This is a very reliable value that is not derived from other values and does not include any assumptions.

Rated range remaining and SoC are the exact same information represented in different ways.

SoC is available capacity divided by max capacity.

Rated range is available capacity divided by a fixed wh/mile constant.

Any calculation made with one can also be made with the other and they will yield identical results.
 
There is very very little energy used when the vehicle is not in motion. And a longish trip during one day has the car "On" or in motion pretty much the whole time.
The method you propose uses the cars display of range as a basis for calculation. This number is not reliable (it is certainly way off on my car). SOC and kwh used are accurate numbers and so are a better way to measure useable battery capacity.

How much energy your vehicle consumes while not in motion is completely dependent on a number of things. In a cold climate, it’s not “very very little”.

Here’s a thread on why you won’t actually get the displayed rated range even if you drive at the EPA assumption: This is why you can't get 'rated range'

That being said, it’s been proven several times that you can get the same BMS reported nominal energy remaining at 100% SOC by taking the displayed rated miles multiplied by the EPA rating for your vehicle. For example, my displayed range at 100% SOC is 262. The EPA rating for the 85D is 290 Wh/rated mile. 262 * 290 = 75,980 Wh. BMS was reporting nominal energy remaining of 75.980 kWh. I’m not sure how you can claim this is unreliable when it’s matching exactly what BMS is reporting.

Edit: I should also note I was a “non-believer” before as well and thought trying to calculate the battery capacity from rated range was not accurate. Then I did the math, compared it to BMS reported values via the CAN bus, and they matched exactly. Several other people have done the same thing, and it matches exactly. Turns out my initial understanding was wrong, and I have no problem admitting that. Part of my flawed understanding was how much misinformation is out there.
 
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Rated range remaining and SoC are the exact same information represented in different ways.

SoC is available capacity divided by max capacity.
That is not quite true. At a given point in time, you can kind of use it that way, but over longer periods of time, that ratio doesn't stay constant, because the state of charge number is being represented as a %. Here's an example to explain. An original 2014 S85 stated with a rated range number at 265 rated miles. When new, you could flip the display back and forth and see 265 rated miles or 100%. A couple of years go by. It holds a little less energy, and top rated range only goes to 255 rated miles now. But if you flip the display, it will still show 100% full, because that is the most it can put in the battery. Another couple of years go by. It now will only show 249 rated miles, but it will still show 100% when it's full. So it is not an exact conversion of those two numbers.

Rated range is available capacity divided by a fixed wh/mile constant.

Any calculation made with one can also be made with the other and they will yield identical results.
Yes--sort of. But it is "capacity" in terms of amount of energy--not in percent. So when you flip it to the rated miles display, it is looking at the amount of energy it has (kWhrs) and converting that by the fixed wh/mile constant. But the % value is still more like how full it can get of the total amount it's able to use now. So that supposed equation of percent to rated miles can shift as the total amount of usable energy that makes up a full 100% battery shifts over time.
 
How much energy your vehicle consumes while not in motion is completely dependent on a number of things. In a cold climate, it’s not “very very little”.

Here’s a thread on why you won’t actually get the displayed rated range even if you drive at the EPA assumption: This is why you can't get 'rated range'

That being said, it’s been proven several times that you can get the same BMS reported nominal energy remaining at 100% SOC by taking the displayed rated miles multiplied by the EPA rating for your vehicle. For example, my displayed range at 100% SOC is 262. The EPA rating for the 85D is 290 Wh/rated mile. 262 * 290 = 75,980 Wh. BMS was reporting nominal energy remaining of 75.980 kWh. I’m not sure how you can claim this is unreliable when it’s matching exactly what BMS is reporting.

Edit: I should also note I was a “non-believer” before as well and thought trying to calculate the battery capacity from rated range was not accurate. Then I did the math, compared it to BMS reported values via the CAN bus, and they matched exactly. Several other people have done the same thing, and it matches exactly. Turns out my initial understanding was wrong, and I have no problem admitting that. Part of my flawed understanding was how much misinformation is out there.

Here is the formula:

Useable battery capacity equals (Kwh used) divided by ((SOC start minus SOC end)/100).

(You have to divide the SOC difference by 100 to convert % to fraction)

You are both correct because you are talking about two different things. You are correct that usable energy, as defined by wk057, is calculated by .295 x 265 = approx. 78 kWh usable, for the original S85 when new. This is correct because if you drove the car from 100% to 0%, you would have to add back 78 kWh to the battery to get 100% recharged, i.e., 265 rated miles x .295 kWh/mi to fully recharge the car. This also does not include the energy buffer (at least very little of it), since you stopped at 0% SOC remaining.

However, not all that energy is useful, as in available energy to propel the car, and that is what Peter Lucas is describing by his method. So, if you charged to 100%, and took a continuous drive to 0%, you would only get about 74 kWh used displayed on the dash, which is going to be accurate assuming negligible unreported losses due to any energy usage while not moving. Any long stopping periods, of course, would cause an unreported error in that value. And as he stated, you don’t need to use 100% of the battery to calculate this, just take kWh reported used divided by % SOC used, from a continuous drive.

So actual battery capacity really depends on what exactly is being defined, as the difference in these two methods is not negligible, as in this case, which is about 5%.

For my car, it is about 6% difference between what it takes to charge vs. what I will actually get when driving.
 
What an entertaining thread from beginning to the end, lol.

Beginning: OP was YELLING at us about his frustration, lol. :p

Middle: Ridiculous debate about the battery and how 10% degradation over a few weeks is normal :rolleyes:

End: A happy ending with OP getting the new battery he deserves :D

Waiting on that Easter egg: What exactly was the fault?!


As a #tbt to the how the OP posted: GLAD TESLA IS REPLACING THAT BATTERY OF YOURS! ENJOY!!!
Now THAT, my friends, is how a TL;DR is DONE! :D
 
I have been a loyal Tesla owner since 2013. My family currently owns a 2012 Tesla Model S 85, 2016 Tesla Model X 90 and just most recently purchased a 2018 Model S 100. The most important reason we continue to purchase from Tesla is the infinite mile battery and power train warranty.

My 2012 Tesla Model S was purchased in 2013 and therefore the warranty doesn't expire until 2021. Tesla has replaced the power train 3 different times since 2013 for the Model S without any problems in honoring the warranty. In January of 2019 we broke down on the side of the highway with 16 miles left on the range indicator and only 139 miles on the current trip being taking. The only warning the car gave me at that time was "battery very low, needs charging" once we had broken down. I had been having problems for years with the decreasing battery range and Tesla just saying it is degradation or the way I drive it. I drive all of the vehicles the same. The only difference is the amount of miles the 2012 actually gets when driving. The battery capacity was getting around 175 miles per trip charge before the most recent break down. Tesla is not wavering on not replacing the battery. The Houston North service center actually responded that the warranty clearly states degradation isn't covered. My argument was this is clearly more than degradation but they said this is what upper management has told me to say. I told them that i have read in other articles that batteries have been replaced for the same issues that I am having but the response I got was still they would not replace the battery. I asked how low the battery has to get for them to honor the warranty and the response i got was if it isn't a hardware issue that they wouldn't replace the battery. I responded by saying so the car could get down to 50 miles of battery range and you could say it is just degradation. The response was, “yes”.

I desperately would appreciate any suggestions to get Tesla to honor the warranty and to warn others about Tesla's new policy on battery replacement.

*Content edited by moderator to make it more legible and eliminate the "all caps"

I am having the same problem and getting the same canned responses from Tesla...it’s extremely frustrating. However mine is not as bad as yours. I have 64,000 miles and have a 9% degradation loss. The main problem I am having is that 5% degradation occurred within the past 3-4 months ago. They told me the same story. I am so frustrated with Tesla’s lake of concern that I don’t enjoy driving the car anymore.

Have you mad any progress since you’ve posted this?
 
I am having the same problem and getting the same canned responses from Tesla...it’s extremely frustrating. However mine is not as bad as yours. I have 64,000 miles and have a 9% degradation loss. The main problem I am having is that 5% degradation occurred within the past 3-4 months ago. They told me the same story. I am so frustrated with Tesla’s lake of concern that I don’t enjoy driving the car anymore.

Have you mad any progress since you’ve posted this?
might want to joint this tread...tons of people with same problem

Sudden Loss Of Range With 2019.16.x Software
 
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I am having the same problem and getting the same canned responses from Tesla...it’s extremely frustrating. However mine is not as bad as yours. I have 64,000 miles and have a 9% degradation loss. The main problem I am having is that 5% degradation occurred within the past 3-4 months ago. They told me the same story. I am so frustrated with Tesla’s lake of concern that I don’t enjoy driving the car anymore.

Have you mad any progress since you’ve posted this?

That 5% from 4 months ago is not degradation. It is the result of 16.1 software capping your capacity. It's still there but Tesla won't let you use it.

So glad I'm still on v8.
 
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I am having the same problem and getting the same canned responses from Tesla...it’s extremely frustrating. However mine is not as bad as yours. I have 64,000 miles and have a 9% degradation loss. The main problem I am having is that 5% degradation occurred within the past 3-4 months ago. They told me the same story. I am so frustrated with Tesla’s lake of concern that I don’t enjoy driving the car anymore.

Have you mad any progress since you’ve posted this?
No. I have not. I keep getting the same runaround and canned responses.
 
might want to joint this tread...tons of people with same problem

Sudden Loss Of Range With 2019.16.x Software
That 5% from 4 months ago is not degradation. It is the result of 16.1 software capping your capacity. It's still there but Tesla won't let you use it.

So glad I'm still on v8.
i asked Tesla to confirm if any software updates reduced the capacity, and, like I thought, they would not confirm it.

From what I read Tesla reduced the charging capacity because of the batteries that caught fire. If this is accurate, there’s a defect in the battery and should be replaced under warranty.
 
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