Hello All,
I received the MVPA 2 days before my delivery date and it said this car was a Previous service/demo vehicle. Upon asking why I was not told about this before, the ground team at Cleveland said it is something that you will have to talk to your sales advisor about.
My sales Advisor called me one day before the delivery and he told me this is not a demo vehicle, instead this was a defective piece which is now repaired. I again asked him why I was not told about this before. He had no answer. He said he will see what he can do about this. I emailed the sales advisor and called the Cleveland ground team to send damage disclaimer and all other details.
3 hours before delivery, I called the Cleveland ground team to see if they had an update. An hour before the delivery, i received a call from Operations Advisor at Cleveland and now I AM BEING TOLD THAT THIS CAR WAS A PART OF HAIL DAMAGE AND SEVERAL DOOR PANELS WERE DAMAGED. Irrespective of whether the car is repaired or not, customers have every right to know what they are buying. Hiding such a thing and writing the description in the MVPA is CHEATING.
I cannot get help from anyone at this point and lost trust in sales and customer service.
Has anyone experienced similar issue ?
I received the MVPA 2 days before my delivery date and it said this car was a Previous service/demo vehicle. Upon asking why I was not told about this before, the ground team at Cleveland said it is something that you will have to talk to your sales advisor about.
My sales Advisor called me one day before the delivery and he told me this is not a demo vehicle, instead this was a defective piece which is now repaired. I again asked him why I was not told about this before. He had no answer. He said he will see what he can do about this. I emailed the sales advisor and called the Cleveland ground team to send damage disclaimer and all other details.
3 hours before delivery, I called the Cleveland ground team to see if they had an update. An hour before the delivery, i received a call from Operations Advisor at Cleveland and now I AM BEING TOLD THAT THIS CAR WAS A PART OF HAIL DAMAGE AND SEVERAL DOOR PANELS WERE DAMAGED. Irrespective of whether the car is repaired or not, customers have every right to know what they are buying. Hiding such a thing and writing the description in the MVPA is CHEATING.
I cannot get help from anyone at this point and lost trust in sales and customer service.
Has anyone experienced similar issue ?