I skimmed thru the videos. Seems like some legit fit and finish issues.
One thing I'll say: how one reacts to things in life has a lot of influence on overall happiness and relationships with people. OP is disgruntled and "outraged" about the delivery experience and condition of his 3. He's perfectly entitled to that. But the attitude he has about it all screams "grumpy old man." Again, I'm not saying he's not allowed to be grumpy either, but emotional intelligence is a thing, and how you choose to act on your initial emotions impacts many things, including how willing someone might be to help you.
I've seen so many people take the "customer is always right, and if I throw a big fuss, they'll notice and fix things for me" approach. And that just doesn't always work out in reality. Even if companies try to take the "customer is always right" approach, no one likes to interact with a jerk, particularly when the person you talk to isn't directly at fault for your grievance. Be courteous, even if you're seething inside. It works so much better.
As far as being entitled to a full orientation.... I live in NH where there is no service center, and I can't take delivery in MA because I would have to pay sales tax to MA. Tesla ships the car to my door via a 3rd party trucking company that knows little about Teslas. The only orientation I got was how to open the door.
That day I couldn't even inspect the exterior for damage because it was rainy and the car was covered in water. A week later, I found that I had some scuffs on the rear bumper. I called the service center in MA, politely explained my situation. They set up a service appointment and threw in a delivery experience orientation as well as a free detail on the car. I didn't even have to escalate the issue to the CEO!
I ended up being bored silly with the delivery orientation and the touchscreen walkthrough because I had already figured everything out first week with the car. But still appreciative of the guy that gave it to me, because he has to do that same damn thing a bunch every day. Can you imagine the boredom? Yet he has to treat me like I'm the only customer. The casual conversation with him proved more informative; he revealed how busy the service center is with deliveries and what kinds of issues people are bringing up with the 3. I thanked him for taking the time.
I also emailed my Inside Sales rep in NV to thank her for keeping me in the loop after my VIN was assigned. This was her response:
Thank you so very much for taking the time to write to me. Great email to see first thing on a Monday morning, definitely sets the tone the rest of my week.
Thank you so much. Enjoy the car, it’s a beauty
This was despite having to wait 61 days from configuration to delivery, well past the 3-6 week estimate.
I guess the TL;DR is: be nice. be courteous. it makes people you interact with happy; it gets you what you want, and it makes you happier for it.
