Model 3 Performance/Ludicrous Waiting Room

[JezzaE]

This, I'm probably in the minority here but I don't want to be the first to get the car at the beginning. In a new/refreshed model, I'd rather the other people be the guinea pigs because rarely do new models not have issues early on. Yall work out the kinks and provide best practices before I step foot in mine so I'm not running into the issues myself

You should have bought one of the out going M3P then when they were discounted…heck of a deal!

 

[brianm3p]

4/23 around 9:30pm eastern time

Bizarre, maybe it’s based on UTC time? Only thing I can think of

 

[jgottsman11]

I wasnt going to reply to this, but... 6 hours, and its 1pm in the location we both are so you are counting time before 8am. Perhaps they have something else to do in addition to answering text messages?

I get the excitement but some patience is probably needed, vs "they wont respond now" when "now" has been a few hours.

I'm glad you said it... 6 hours seriously? hahahaha

 

[jjrandorin]

On a more positive note:

Congratulations to all of you who are now getting vin numbers and hopefully soon taking delivery. Looking forward to lots of excited pickup pictures, and "my friend took my car to mexico and did this run" testing from people who hung out together getting waiting for their car.

Congrats again everyone.

 

[Jeffro19]

People should stop swapping colors thinking they can jump the line. Every time you do that, you might get placed in the next batch, not the current one.

Yeah no idea why people do that. Just order the car you want. Pretty simple.

 

[jgottsman11]

Yeah no idea why people do that. Just order the car you want. Pretty simple.

Lets get an SA meetup going when we all get our cars

 

[CHB12312]

Bizarre, maybe it’s based on UTC time? Only thing I can think of

Yeah it’s odd. Looks like it’s happened to a couple other people too. Do you think that will affect delivery time/getting a VIN? Not sure if I should mention it to SA or just roll with it

 

[GuyFromAz]

A bit of info.. I was right by my Tesla showroom/delivery center around lunch so I stopped in to talk to the guy. He looked up my RN and said they have an Estimated Completion date for the Firmware issue of today (05/23) at 7pm. He added it's not a guarantee, but it's better than having the field blank. So fingers crossed they're gonna get that firmware sorted for us today!
While there, I asked if my car was on the lot (it was!) and I got to see it and check it out.. Has not been PDI'ed or Detailed yet (protective plastic throughout the car inside and out), and it's pretty dirty. The guy told me that often when there's a known hold, they won't do PDI/Detail until after that's resolved, otherwise they end-up detailing a car twice if it gets dirty again while waiting.

Also, inside the car, it had three active alerts for "Firmware Mismatch" issues, and currently installed on it is 2024.8.200, which is a non-standard branch. The errors were:
TCU (Telematics Control Unit) firmware mismatch
GTW (Vehicle Gateway), 2 similar here.

 

[cloud surfer]

I got my confirmation email at 11:54 pm EST. But it shows as April 24 for me

I would guess the reason is that they were closed in the order processing center and it didn't actually go into their system until the next day at start of business. Seems like the most reasonable explanation.

 

[zeroifex]

Has this happened to anyone else? I ordered my M3P on 4/23 but when I go to the app and click vehicle detailed in the top left it has the order date listed as “April 24 2024”.

Not sure if this matters? I just am not sure why it says the 24th when I clearly ordered it on the 23rd.

I just realized the same thing happened to me after checking my app. I ordered my M3P on 04/24/24, which I confirmed by looking at my emails from Tesla, but my app is showing 04/25/24. Weird.

 

[Jeffro19]

Lets get an SA meetup going when we all get our cars

Yes that would be great.

 

[xianking]

Can't help but wonder how much faster people would be getting their VINs if Tesla employees didn't have to answer a million questions about when people are going to get their cars.

 

[jjrandorin]

Can't help but wonder how much faster people would be getting their VINs if Tesla employees didn't have to answer a million questions about when people are going to get their cars.

I mean, thats part of their role at the sales centers, so thats just how things work (I dont work there or for tesla but I have either performed or managed people who perform customer service roles my entire career).

With that being said, I doubt vins would come any faster (since its likely done by a computer), but its entirely possible some follow up stuff (like scheduling people for deliveries) is handled by those same people.

 

[cloud surfer]

I just realized the same thing happened to me after checking my app. I ordered my M3P on 04/24/24, which I confirmed by looking at my emails from Tesla, but my app is showing 04/25/24. Weird.

What time did you order, after business hours on the west coast?

 

[xianking]

I mean, thats part of their role at the sales centers, so thats just how things work (I dont work there or for tesla but I have either performed or managed people who perform customer service roles my entire career).

With that being said, I doubt vins would come any faster (since its likely done by a computer), but its entirely possible some follow up stuff (like scheduling people for deliveries) is handled by those same people.

I was mostly being sarcastic, but there are serious hours being used to respond to people's messages, visits, phone calls, etc. Some of them are necessary, but most are not. And the ones that aren't don't speed up the process. If anything, they slow it down.

 

[thatITGuy]

Up to SEVEN black interior orders (in the U.S.) on the tracker now.

EDIT: I want to rearrange the tracker to sort the black and white interior orders separately, but i don't know how. Anyone know? I forget who the original owner is.

You can use the filter view button towards the right of the bar to the right of the normal filter button to create a filter view for just yourself. Won't mess with anyone.

 

[cdubois]

My wife's Quicksilver MY LR AWD just got a VIN with a tight delivery window, and she ordered it three weeks after my first day order of the M3P. Still no VIN for my White with Black ED May 25-June 22.

 

[P-Lo801]

You can use the filter view button towards the right of the bar to the right of the normal filter button to create a filter view for just yourself. Won't mess with anyone.

thanks ITGuy. Your username is definitely befitting. haha

 

[P-Lo801]

It's 60/40 ratio in favor of white interior now! Amazing to see how much the VINs ramp up in a day.

 

[plzdelivercar]

I was mostly being sarcastic, but there are serious hours being used to respond to people's messages, visits, phone calls, etc. Some of them are necessary, but most are not. And the ones that aren't don't speed up the process. If anything, they slow it down.

That would be if they actually answered lol. I asked one question about my delivery being rescheduled 3 times and no answer, just the automated message telling me to reschedule. It’s not like I sent 30 messages, just one and not even the decency to reply after I moved work and other things around 3 times to try and take delivery of this car