Wiki Model S Delivery Update

[FlatSix911]

@EndlessPlaid - my friend went to the showroom on Santana Row. No Plaid inside, but he scoped out the parking lot where they keep vehicles and saw one. It didn't have plates, but no idea if it was a customer delivery or not. Anyways, old lights.

The Palo Alto store had the Plaid in the showroom last week.

 

[paulchou]

hmm....

My delivery is in 16 hrs. I just got a generic Delivery Instruction email. It almost sounds like this is a "touchless", aka self pick up?!?

Has anyone else experienced this? I was under the impression that S are in person pick up only, i.e., there will be a sales person?

 

[aerodyne]

hmm....

My delivery is in 16 hrs. I just got a generic Delivery Instruction email. It almost sounds like this is a "touchless", aka self pick up?!?

Has anyone else experienced this? I was under the impression that S are in person pick up only, i.e., there will be a sales person?

Numerous examples in the last 82000 posts.

Still not too late to prepare a checklist, watch the delivery and operation vids linked on the app.

Hope you did not prepay, or accept home delivery. If you did, you probably will be fine, as quality has improved recently, but if not, you have less options.

If you are not comfortable with how things are going, request a delivery delay of up to three days, and deliver at the store.

 

[booo]

The Palo Alto store had the Plaid in the showroom last week.

There was also a plaid at the northpark mall showroom in Dallas last week, I assume it's still there.

Received my VIN on Monday, EDD is Feb 22-26th. Tesla is offering the best trade in price on my Model 3 compared to carmax, carvana & givemethevin for anyone curious.

 

[Tigers]

I see EP is in the news again, quoted by Drive Tesla Canada.

You know he owns that website, right?

 

[paulchou]

Numerous examples in the last 82000 posts.

Still not too late to prepare a checklist, watch the delivery and operation vids linked on the app.

Hope you did not prepay, or accept home delivery. If you did, you probably will be fine, as quality has improved recently, but if not, you have less options.

If you are not comfortable with how things are going, request a delivery delay of up to three days, and deliver at the store.

Thanks. I guess my biggest mess-up is prepaid. What options do I still have at this point? I haven't officially accepted the delivery - can I still reject?

 

[BestRadar]

hmm....

My delivery is in 16 hrs. I just got a generic Delivery Instruction email. It almost sounds like this is a "touchless", aka self pick up?!?

Has anyone else experienced this? I was under the impression that S are in person pick up only, i.e., there will be a sales person?

Picked up mine a few hours ago. Had to find my car in the parking lot, accept terms in the app then sign papers in the car and bring the papers to a desk. I then head back to my car to get familiar with it on my own and drive away when ready.

Got to say it was my worst car buying and pickup experience.

 

[jebinc]

You know he owns that website, right?

No, who?

 

[aerodyne]

Thanks. I guess my biggest mess-up is prepaid. What options do I still have at this point? I haven't officially accepted the delivery - can I still reject?

First, realize Tesla is not exactly Transparent when it comes to the delivery process, or anything else, frankly. That's why these message boards are here. It's not your fault you expected then to act like the industry leader they are.

Even so, you have options. If your have concerns, delay delivery, make some excuse. Put the order on hold, give up the vin. Change delivery options to the Store or SvC, and inspect the car inside and out. If they say they can't open the car for you, call BS and threaten to Cancel. If all else fails, cancel and reorder, you are only out a few bucks and a few months.

 

[aerodyne]

Picked up mine a few hours ago. Had to find my car in the parking lot, accept terms in the app then sign papers in the car and bring the papers to a desk. I then head back to my car to get familiar with it on my own and drive away when ready.

Got to say it was my worst car buying and pickup experience.

Ok, others have reported the same. But, how was the drive home?

 

[Ohmster]

Another 80 pages to go. I wonder if all the battery day orders will be filled by then...

I’m still here.

 

[Ohmster]

Picked up mine a few hours ago. Had to find my car in the parking lot, accept terms in the app then sign papers in the car and bring the papers to a desk. I then head back to my car to get familiar with it on my own and drive away when ready.

Got to say it was my worst car buying and pickup experience.

Picked up wife’s MYP couple of Fridays ago in Camarillo. Very energetic young man (Yuri?) was running around making sure everyone was taken care of. Cars were well spaced out and our car was pristine. Best car buying experience? Nope. But certainly top 3. First 2 Teslas were the best but that was Pre-Covid and things were handled differently then.

 

[Laddcruzer]

Picked up mine a few hours ago. Had to find my car in the parking lot, accept terms in the app then sign papers in the car and bring the papers to a desk. I then head back to my car to get familiar with it on my own and drive away when ready.

Got to say it was my worst car buying and pickup experience.

Hang in there. The vehicle will make it all worthwhile.. Honest!

 

[ExpatPR]

Numerous examples in the last 82000 posts.

Still not too late to prepare a checklist, watch the delivery and operation vids linked on the app.

Hope you did not prepay, or accept home delivery. If you did, you probably will be fine, as quality has improved recently, but if not, you have less options.

If you are not comfortable with how things are going, request a delivery delay of up to three days, and deliver at the store.

Are you saying we don’t have to pay until we accept the car? If you are not financing, what kind of payments do they accept?

 

[aerodyne]

Are you saying we don’t have to pay until we accept the car? If you are not financing, what kind of payments do they accept?

Cash is king (Cashiers Check)

They should not object to let you look at the car once you show them the check.

 

[jdubya3]

Saw some Teslas on their way to Palm Springs area today. Black S LR on the carrier. Old tail lights old headlights.

 

[Richmonder]

Numerous examples in the last 82000 posts.

Still not too late to prepare a checklist, watch the delivery and operation vids linked on the app.

Hope you did not prepay, or accept home delivery. If you did, you probably will be fine, as quality has improved recently, but if not, you have less options.

If you are not comfortable with how things are going, request a delivery delay of up to three days, and deliver at the store.

I accepted home delivery. Why is that a problem?

 

[BestRadar]

Ok, others have reported the same. But, how was the drive home?

Definitely it will take time to get used to it. Blinker buttons were probably the most annoying since they are not raised so I kept looking for them and there were several times I was looking for the top of the wheel and it was not there,

 

[stars]

Picked up mine a few hours ago. Had to find my car in the parking lot, accept terms in the app then sign papers in the car and bring the papers to a desk. I then head back to my car to get familiar with it on my own and drive away when ready.

Got to say it was my worst car buying and pickup experience.

Same here - worst and doesn't match the car's price tag. Had to surrender the cashiers check and accept before I could unlock the doors and discover the issues with it. When I brought up the missing trunk floor cover they brushed it off dismissively as needing to be fixed by service appointment, several weeks later.

It didn't feel like the delivery specialists are incentived for customer satisfaction at all. But I guess we already knew that - no part of this buying experience has felt that way. To those still waiting - hang in there! The car is a marvel but unfortunately it seems the wait and subpar customer service are part of the price of admission.

 

[aerodyne]

I accepted home delivery. Why is that a problem?

Best and most recent example is the post by @stars above...