My delivery experience.
We finally got our red MS 75D today. To recap:
DS originally told us that the car was scheduled to arrive and be delivered on 18 Dec, which eventually slipped to 19 Dec. On 18 Dec, he told me that due to rules on how long the delivery truck driver could drive, it wouldn't be ready until 22 Dec. DS apologized and manager authorized 2 years free maintenance as compensation. When the car did arrive, they found that it had been damaged in shipment (two deep scrapes on the rear bumper). There was an unpainted bumper locally available, however, and arrangements were made to have the car repaired and delivered today (29 Dec), including a couple of days downtime for Christmas. The delivery was reconfirmed on 27 Dec, so we went to pick it up this morning, and had a mixed experience.
The bad: When we arrived we saw that the car had NOT been repaired. It seems that there had been a breakdown in communication between the DS, the repair manager, and the outside body shop that was painting the bumper. The repair manager met with us and told us that the part had been painted and that they would get it installed ASAP today. In the meantime, we continued with the orientation and paperwork. We also identified some problems with misaligned body panels, trim, and a tail light housing. All in all, the process took more than six hours. When we finally got it home, I couldn't get the charging cord to connect, sync and start charging the car--despite the fact that I had been able to do so easily with the HPWC at the store.
The good: All of the Tesla personnel were nice, helpful, and genuinely sorry for the various lapses and problems. The new bumper was installed and the paint job looks like factory original. The store repair shop was able to correct some--but not all--of the misalignments, but they are ordering a new trim part and tail light assembly that they hope will enable them to make it better. I never got any argument about fixing any of these cosmetic problems, and the store paid for a nice lunch for my wife and I at a local restaurant while we waited. The manager authorized a further two years (4 total) of free scheduled maintenance, and I asked for (and will get) free locking wheel lugs. When I got home and experienced the charger problem, the store dispatched a new charging cord to my house--and threw in a free HPWC as compensation for my continued inconvenience.
Bottom line: My experience seems to have validated some of the complaints we've seen about Tesla build quality and process dysfunction. On the other hand, they seem genuinely committed to making wrongs right, and providing compensation for all of these frustrations. I'm still optimistic that I'll be all right in the end.
And I LOVE driving the car!