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Hope mine is in there! Did they say how long it would take for those to be ready?
VIN
so I can get my financing and insurance and Cali rebate started. I Also need to ship my current iCE once I know my actual delivery date
no one contacted me at the beginning of my delivery window and no VIN w 5 days before my window CLOSES. That's bit frustrating. Even my PS said he doesn't know why VIN is not assigned.
?i!
OK. Called. Three times. Had to try two phone numbers because the one I had was going to Tesla's general voice mail. When I got someone in Inside Delivery, it turned out I still had had the wrong phone number; I finally got the Inside Delivery phone number.
Finally got a VIN. Yay. Turns out it was issued (or at least made available to Inside Delivery) on Saturday; but my Inside Delivery specialist did not call me as soon as it arrived, which had been promised.
Of course I immediately realized that I really need one more piece of information to get insurance: I need to know roughly when my car is *actually* going to be delivered! I don't want to get the insurance too early because that's burning money, but I don't have a clear delivery date either, and I've specifically told Tesla to take their time because I don't want to be sending the car back to the 300-mile-away service center shortly after delivery. If poor communication continues, I may simply wait until the car is otherwise ready for delivery and then get the insurance and do the paperwork.
IMO, the biggest problem at Tesla customer service is a lack of single point of contact, which stems from a lack of interdepartmental communication. (The person I talked to said that he is sending that up the management chain as feedback.) Each department has limited information, doesn't know how the other departments are currently operating, and can't find out. When asking about certain things, I was told to call the service center... and my next question was "So which service center does Tesla think I should call?", which nobody knew. Yeah. The inside delivery team doesn't know how the NY registration-and-title-and-dealers-plates team's process works; I may be trying to get their phone number too.
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First of all, VIN (which I finally got) so that I can get insurance. Second, my date range is suspicious to say the least, and it seems almost certain that my car will arrive later than that for various reasons; among others, I'm insisting on personal delivery and I'm 300 miles from the service center. Finally, I'm in a weird catch-22 with insurance; I don't particularly want to be paying for insurance for months before I get a car (it's roughly $75 a month to insure... NOTHING), and Tesla won't deliver until I give them the insurance information (...and then do various things involving paperwork which will take days). Because of my situation, the exact details of the paperwork dance *matter*.
It's beginning to look like the right thing to do is to simply not get insurance until everything else is straightened out. Which is fine for me, but does mean that Tesla will have the car sitting on the lot for a while.
EDIT: Something else I noticed, reading your comment.... Perhaps you new reservers are being told that you will get the first phone call a week before delivery. That isn't what we were told back when we reserved. We were supposed to be called two weeks before delivery to schedule a definite delivery date. You know, so we could get paperwork in order and so forth. That was a respectable and reasonable way of doing things. Instead, I'm ten days before my delivery "range" ends and I only just got a VIN. Obviously my car is not arriving within the delivery range; I don't have sufficient information to accept it yet!
Finally got a VIN. Yay. Turns out it was issued (or at least made available to Inside Delivery) on Saturday; but my Inside Delivery specialist did not call me as soon as it arrived, which had been promised.
Of course I immediately realized that I really need one more piece of information to get insurance: I need to know roughly when my car is *actually* going to be delivered! I don't want to get the insurance too early because that's burning money, but I don't have a clear delivery date either, and I've specifically told Tesla to take their time because I don't want to be sending the car back to the 300-mile-away service center shortly after delivery. If poor communication continues, I may simply wait until the car is otherwise ready for delivery and then get the insurance and do the paperwork.
IMO, the biggest problem at Tesla customer service is a lack of single point of contact, which stems from a lack of interdepartmental communication. (The person I talked to said that he is sending that up the management chain as feedback.) Each department has limited information, doesn't know how the other departments are currently operating, and can't find out. When asking about certain things, I was told to call the service center... and my next question was "So which service center does Tesla think I should call?", which nobody knew. Yeah. The inside delivery team doesn't know how the NY registration-and-title-and-dealers-plates team's process works; I may be trying to get their phone number too.
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First of all, VIN (which I finally got) so that I can get insurance. Second, my date range is suspicious to say the least, and it seems almost certain that my car will arrive later than that for various reasons; among others, I'm insisting on personal delivery and I'm 300 miles from the service center. Finally, I'm in a weird catch-22 with insurance; I don't particularly want to be paying for insurance for months before I get a car (it's roughly $75 a month to insure... NOTHING), and Tesla won't deliver until I give them the insurance information (...and then do various things involving paperwork which will take days). Because of my situation, the exact details of the paperwork dance *matter*.
It's beginning to look like the right thing to do is to simply not get insurance until everything else is straightened out. Which is fine for me, but does mean that Tesla will have the car sitting on the lot for a while.
EDIT: Something else I noticed, reading your comment.... Perhaps you new reservers are being told that you will get the first phone call a week before delivery. That isn't what we were told back when we reserved. We were supposed to be called two weeks before delivery to schedule a definite delivery date. You know, so we could get paperwork in order and so forth. That was a respectable and reasonable way of doing things. Instead, I'm ten days before my delivery "range" ends and I only just got a VIN. Obviously my car is not arriving within the delivery range; I don't have sufficient information to accept it yet!
i had 22 on my clock when delivered and I understand some of the earlier deliveries were over one hundred. I too had a seamless delivery, followed the info in the emails I was sent, received another email about two weeks later asking for delivery info and in the email was a VIN number which I really didn't need because Tesla arranged my registration as well in Fl. When my car was delivered I wrote a check and took delivery, it was the most civilized transaction I have ever had.
kinddog
Banned
after being told last week by my PS that the car would arrive in Rockville MD on Monday (TODAY), and would be ready for pickup probably on Wednesday...
and not hearing from anyone since...
i get a call TONIGHT from some guy from United Road Services saying he is going to drop my car off at my house tomorrow morning. awesome... a whole 12 hours of notice.
better start practicing my sick voice for the message i'm gonna have to leave my boss tomorrow morning, having to take a whole day off of work due to Tesla's chaotic delivery process. i'd be really pissed at them right now if it weren't for the fact that i'm freaking out about getting the car so soon! :scared:
and not hearing from anyone since...
i get a call TONIGHT from some guy from United Road Services saying he is going to drop my car off at my house tomorrow morning. awesome... a whole 12 hours of notice.
better start practicing my sick voice for the message i'm gonna have to leave my boss tomorrow morning, having to take a whole day off of work due to Tesla's chaotic delivery process. i'd be really pissed at them right now if it weren't for the fact that i'm freaking out about getting the car so soon! :scared:
Didn't ask, but some were on or near the test track they use at the end of the line, so I'm guessing that they're getting close to completion. Hard to say how many, really, but it looked like a good number. Also, only P85's were obvious and even then only when they had the dark rims. Either way, it points to some of these being in the mix...
just say you have the teslaitis--similar to strep pharyngitis, requiring full 24 hours of treatment with Model S before you're safe to return to work.
MTGMAN
Member
For those who are waiting for cars in Texas, my car is on a truck full of cars that hit the state line early this afternoon and was supposed to reach the Dallas service center by the Galleria tonight. My DS must have access to the truck's location via GPS, as it seemed pretty easy for him to pinpoint its location at any given time. I almost drove up there tonight just to ensure that the truck really did make it...
Do you have no car currently? Tesla asked for my info and I told them that of course I didn't have coverage for the Model S yet, but Andy just asked for my current info. Clearly that won't do anything (1. Model S not on it and 2. I haven't gotten the car yet, not even paid yet). I figure it's a poorly spec'd out database with stupid business "logic." So if you have a car, just give them your current info. It's stupid, I know. They're just filling out a form, though.
If you really have no car or insurance now, though, then . . . well, they should be able to handle it, but it takes very little time to get insurance...
...so hopefully it won't have to sit for you long, if they're really making it regardless.
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Woah, that's crazy! Sorry for the wackiness! On the plus side, you get your car! ;-) Look it over carefully and get them to detail it for you.
Two solutions to this:
As mentioned, if you already have insurance on another car, just submit that. Almost every U.S. consumer auto policy has a clause that covers a new car for up to 14 or 30 days, and this is sufficient.
If you don't have any current auto insurance, go find an insurer and ask them to give you a policy with an effective date in the future. You should be able to adjust the effective date, and you'll only have to pay for the length of time the policy is actually in effect. When you have exact dates, you simply call them up and change it. At least that's how I handled it about 12 years ago when I moved back to the midwest.
This. There is no need to have your MS on your policy until you physically have it. Almost all policies will cover you under the new car clause for a duration of time.
kinddog
Banned
the confusion continues... this morning, i finally speak with Jamee at Rockville Tesla and she says she has no idea why this guy is going around delivering Model S's today, and that I should not be part of that. she said car needs to be inspected and prepped.
Jamee is definitely top-notch, and with an appreciated moment of humility exasperates: "ah yes.... we are definitely a start-up company".
anyway, she prioritized my inspection and i will pick it up at 4pm today in Rockville.
i think.
(until the next call comes...)
Al Sherman
It's about THIS car.
rogbmw
Member
Shurhold
Model S - P#15,582
I notice people listing seats and shelf on DUE BILLS. What about the reading lights, lighted sun visor, defrost vent?
Have these all been coming on new cars or are they still due? And if so why are they not on the due bill?
Have these all been coming on new cars or are they still due? And if so why are they not on the due bill?
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