I have been struggling for the past month with receiving a firm date. I called my DS in California and she basically told me that they have been quite "transparent" with our communication with me. I get a delivery notice of May 9-23rd and after that I was the one who is doing the calling and reaching out.
Having VIN#'s 500+ cars after me already being delivered seems that there is a problem but they really are not divulging much more then, "it's still in manufacturing". It seems the more I call their attitude changes and I am the one who looks like a irate customer, judging from their voices. All I want to know is why it is delayed!!!
Further to this, I was told way back in November about the incentive program being taking care of by Tesla, basically they wait for the check to come in, instead of me rounding up another $8500CAD at the time of delivery. The sales person at the Toronto store was boasting on how Tesla is a different car company and we don't make you wait for funds if you don't have to.
Also, I was sold on Home Delivery back then as well. Now that has been taken away. The DS asked how we can make things "smoother" for me during the delivery process. Gee, let me think, maybe a valet service for my wife and I instead of finding a friend or neighbour to drive us 45 min to the delivery address. You promise, and then take away. Let's meet half way here guys!
While I'm at it, the same sales person told me that the winter tire package includes storage. Not the case. At this point my enthusiasm has dwindled considerably since I signed up for this 110K car.
I will most likely take delivery with a non confident attitude now. What comes out of the mouth of the DS may be false or true, who knows. I get more information from this forum then I do from my sales reps.
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To date, I still have no firm delivery date what so ever. My DS emailed me yesterday stating that he will get back to me "shortly"
This was the last message I received from Tesla about my delivery on April 16th. It should state, "in the coming months" instead of weeks.
Your car will be ready for delivery soon, we will work together in the coming weeks to pick a date for delivery as your car moves through production and makes its way to Canada.
