Wiki Model S Delivery Update

[Drew-MS]

I have sold my Plaid. During the brief period of time that I was a Plaid owner, I very much missed coming here eight times an hour to check on how my misery compared to everyone else’s. I now get to return to the forum and re-join the misery of waiting for my model X! But, I will do it over here, as you all are much more fun than the X crowd.

I’ll give a prayer to the X folks.. God only knows how they’re doing ..
Happy to hear it worked out

 

[EndlessPlaid]

View attachment 682070
What my Tesla account sees every 5 minutes.

 

[MarcG]

What is this? Over half an hour without a new post in this thread?? (and it’s not even close to midnight anywhere in the US!)
Ok I’ll stop slacking around and check my Tesla account. Nope, still blank.

 

[EVonly]

This is pretty simple. Just press both Yoke scroll wheels simultaneously and quickly release.

Activating the buttons is easy, but getting them to work consistently is a totally different issue. After you activate the buttons, they barely work or work sporadically with no rhyme or reason to why certain buttons sometimes respond.

So, I've been experimenting with the P-R-N-D buttons and I have discovered how to get them to work reliably. I was trying to push them in, but they actually only work when you swipe up on them.

Press both yoke scroll wheels simultaneously and then swipe up on the button you would like to activate. This now works reliably for me. Not sure it is any easier than swiping on the touchscreen, but it gives us another reliable option. Can those of you that have cars try this and see if it works reliably for you now?

It would be nice for Tesla to let customers know these buttons only work with swipes and are not regular pressure sensitive buttons.

 

[SegSeg]

Reached out to a poster here from where I am who got his car. He invited me over I thought to see it, but no, he said, go ahead and drive it! And I have never driven a Tesla .. it was amazing!

I was so worried about the yoke and yeah, that will not be an issue (though I stick to the notion that the yoke is not an improvement on the wheel). He has the same color combo (MSM with wood) I'm excited! Luckily I don't need the car right now and can wait, but this admittedly makes me more anxious to get it!

 

[Ramphex]

Tesla Survey

Tldr: Tesla and I need to go to therapy for communication issues.

---

Wow. Where do I begin?

I would like to preface this by saying that this is NOT directed at ANY service/delivery center. I have been treated with the upmost respect by everyone at Springfield and other locations. If anyone is reading this from a Delivery Center, I warn you, proceed at your own risk. I am about to be brutally honest and I have some harsh words. If this IS directed to a Delivery Center, I advise you to direct it to the correct parties which is TESLA HEADQUARTERS AND THE GUY WHO MADE THE DECISION TO KEEP CUSTOMERS IN THE DARK ABOUT AN $80,000+ CAR!

I will begin.

To whom this may concern,

I ordered my Model S Refresh on January 28th, 2021. I was told deliveries would begin in late February to Early March, 2021 AD. I emphasis AD because those days came and went, both physically and on my profile. I was even told that my car would be delivered soon and in order to KEEP my place in line I would have to apply for financing, which I did. My credit was pulled by every conceivable bank. This was in February…. After applying for financing, I was told to upload my insurance, but without a VIN, it served difficult, so I was told to upload my existing insurance. I did everything that was asked and then the myserteous happened… Silence.

I was not just the lack of noise type of silence. It was the LOUD kind of silence. The kind of silence that I’d expect from my in-laws not from a company that I am paying to receive a product from. The problem wasn’t that I was kept in the dark regarding my future (still yet to be delivered) car. The problem was and still is that Tesla Employees don’t even know or have ANY clue what is going on! And that is NOT their fault! I cannot even imagine the kind of phone calls they have been receiving about this lack of communication. The lack of communication is so bad that even therapy is out of the question on how far gone it has become.

In late May after several Trade-in offers expired and money lost on the value of my current car, I was finally given a date for delivery. Still no VIN, but hey, I’ll take what I can get, right? June 1 - 30th. I was told to apply for financing again. I did, and my credit again was pulled 7 times and did not consolidate into one hit. My score dropped 25 points. That time it was my fault. I should have waited for a VIN.. but as the saying goes.. Fool me once, shame on you. Fool me twice… strike three.

After being approved a second time. My delivery date range magically disappeared. Just like my virginity, it was gone too soon. I didn’t even have enough time to relish in the glory of having a date! At this point, my emotions went to the gutter. I found myself photoshopping and editing code on the website to make it LOOK like I had a date. It was getting out of hand. I was caught several times by Family Members refreshing my page countless times. They had to sit me down. An intervention they called it. All of this suffering and still no date.

I called and called and it got to the point that Tesla Employees wouldn’t even look at my account anymore. They just told me “it is what it is”. I felt like I was part of the mob and I was about to taken out for my persistence in wanting this car.

Where am I at now?

7 months later and still don’t have a delivery date or VIN. My second round of financing expired days ago. My trade in has lost value since the first appraisal. I started drinking Teslquila in hopes to appease the powers that be. But alas, it is not working. Most nights I sit in solitude, endlessly refreshing a page that will not refresh.

To wrap up.

Delays can happen. They do happen. It has happened. They are acceptable and common. Especially during a chip shortage.

What is not acceptable is leaving customers in the dark. Not allowing them access to information. Misleading them into having their credit pulled. Putting dates and removing them from profiles. Delivering cars to customers who ordered AFTER others (in some cases, way after).

If Tesla is to be successful, which we all hope they are, something needs to change. Communication needs to change. Policies on how customers GET information need to change. Believe it or not, if I want to get a hold of my Sales Advisor, I have to call the main line, get a hold of someone at a Call Center, put in a request to have my Sales Advisor call me and pray it gets through. That is no way to handle a customer experience. Tesla cannot rely on the “cool” factor of their car to keep customers in line. At some point in time, the experience will wear on people and it will reflect onto sales. Patience will run out and the games will hurt Tesla and not help.

I am a repeat customer. Not one time over, not even two times over. I have 9 Tesla’s attached to my account. 6 cars taken delivery in my family and 3 orders waiting to be filled. Yes, Tesla has me hooked. But if you think I am writing for my own benefit, you’d be wrong. I am writing on behalf of everyone, past, present and future customers. I am writing on behalf of Share Holders, investors, buyers, owners, explorers. If they all had the same experience I had, things do not bode well for Tesla.

I don’t expect a response. I actually expect this to be read, forwarded and filed away into some obscure folder never to be read again. I am not sure if that is wrong, right or just plain sad.

I hope things can change. In any relationship, communication is the hardest part. Ignoring is easy, but acknowledging there is an issue is the hard part. We are all in this together.

On behalf of myself, online customers, friends and family, we are open to change and we hope things can turn out better for both us and Tesla.

Sam

Edit: The deed is done.

I hope they read it

 

[HumanInput]

We stand upon the precipice and, yet, we have reverted to cave dwellers.

P.S. Still haven’t checked my account page There was nothing useful on it anyway.

 

[cwanja]

Anyone hearing anything else from the SA ? Specially for the vehicles with 19inch wheels ?

For what it is worth, I put a text into my SA regarding 19s. He did not have any direct information, but he said a delay is a safe assumption as he has only seen 21s delivered - he must be on TMC as well.

He did say he is asking back to the mothership for an update. I thanked him in a follow up text, which he has not read (thanks read receipts). I expect a response tomorrow, what it will be is anyones guess.

I should clarify that my SA is not the guy in the mall you order from. He used to be when I ordered back in 2019. He now runs a team in the South region that handles remote deliveries and test drive sessions. He took over my reservation and told me to reach out and keep in contact regarding it. Which I will take his inch and stretch it a mile.

 

[cwanja]

This is pretty simple. Just press both Yoke scroll wheels simultaneously and quickly release.

Activating the buttons is easy, but getting them to work consistently is a totally different issue. After you activate the buttons, they barely work or work sporadically with no rhyme or reason to why certain buttons sometimes respond.

Sounds like a great emergency backup solution.

 

[cwanja]

the screen shifter is my go-to.

Ooof, leave off one little letter and that becomes a whole different meaning!

 

[dianepierce]

Anyone making "PLAID" letters and CF spoiler for LR yet? Looks like other than performance I should be able to mimic one pretty convincingly.

 

[Spartan71]

Text received, call received, payment details received. I should be picking up my Plaid Model S Tuesday / Wednesday. I informed the family that the leader in the clubhouse for the naming rights is Knight Industries Two Thousand. There were three quizzical looks starring back at me.

 

[cwanja]

So, I've been experimenting with the P-R-N-D buttons and I have discovered how to get them to work reliably. I was trying to push them in, but they actually only work when you swipe up on them.

Press both yoke scroll wheels simultaneously and then swipe up on the button you would like to activate. This now works reliably for me. Not sure it is any easier than swiping on the touchscreen, but it gives us another reliable option. Can those of you that have cars try this and see if it works reliably for you now?

It would be nice for Tesla to let customers know these buttons only work with swipes and are not regular pressure sensitive buttons.

That is helpful because 1) it does not look like a swipe surface and 2) the manually literally says "press"

When active, press the button associated with the gear you want to select.

 

[Nappypapi]

Tesla Survey

Tldr: Tesla and I need to go to therapy for communication issues.

---

Wow. Where do I begin?

I would like to preface this by saying that this is NOT directed at ANY service/delivery center. I have been treated with the upmost respect by everyone at Springfield and other locations. If anyone is reading this from a Delivery Center, I warn you, proceed at your own risk. I am about to be brutally honest and I have some harsh words. If this IS directed to a Delivery Center, I advise you to direct it to the correct parties which is TESLA HEADQUARTERS AND THE GUY WHO MADE THE DECISION TO KEEP CUSTOMERS IN THE DARK ABOUT AN $80,000+ CAR!

I will begin.

To whom this may concern,

I ordered my Model S Refresh on January 28th, 2021. I was told deliveries would begin in late February to Early March, 2021 AD. I emphasis AD because those days came and went, both physically and on my profile. I was even told that my car would be delivered soon and in order to KEEP my place in line I would have to apply for financing, which I did. My credit was pulled by every conceivable bank. This was in February…. After applying for financing, I was told to upload my insurance, but without a VIN, it served difficult, so I was told to upload my existing insurance. I did everything that was asked and then the myserteous happened… Silence.

I was not just the lack of noise type of silence. It was the LOUD kind of silence. The kind of silence that I’d expect from my in-laws not from a company that I am paying to receive a product from. The problem wasn’t that I was kept in the dark regarding my future (still yet to be delivered) car. The problem was and still is that Tesla Employees don’t even know or have ANY clue what is going on! And that is NOT their fault! I cannot even imagine the kind of phone calls they have been receiving about this lack of communication. The lack of communication is so bad that even therapy is out of the question on how far gone it has become.

In late May after several Trade-in offers expired and money lost on the value of my current car, I was finally given a date for delivery. Still no VIN, but hey, I’ll take what I can get, right? June 1 - 30th. I was told to apply for financing again. I did, and my credit again was pulled 7 times and did not consolidate into one hit. My score dropped 25 points. That time it was my fault. I should have waited for a VIN.. but as the saying goes.. Fool me once, shame on you. Fool me twice… strike three.

After being approved a second time. My delivery date range magically disappeared. Just like my virginity, it was gone too soon. I didn’t even have enough time to relish in the glory of having a date! At this point, my emotions went to the gutter. I found myself photoshopping and editing code on the website to make it LOOK like I had a date. It was getting out of hand. I was caught several times by Family Members refreshing my page countless times. They had to sit me down. An intervention they called it. All of this suffering and still no date.

I called and called and it got to the point that Tesla Employees wouldn’t even look at my account anymore. They just told me “it is what it is”. I felt like I was part of the mob and I was about to taken out for my persistence in wanting this car.

Where am I at now?

7 months later and still don’t have a delivery date or VIN. My second round of financing expired days ago. My trade in has lost value since the first appraisal. I started drinking Teslquila in hopes to appease the powers that be. But alas, it is not working. Most nights I sit in solitude, endlessly refreshing a page that will not refresh.

To wrap up.

Delays can happen. They do happen. It has happened. They are acceptable and common. Especially during a chip shortage.

What is not acceptable is leaving customers in the dark. Not allowing them access to information. Misleading them into having their credit pulled. Putting dates and removing them from profiles. Delivering cars to customers who ordered AFTER others (in some cases, way after).

If Tesla is to be successful, which we all hope they are, something needs to change. Communication needs to change. Policies on how customers GET information need to change. Believe it or not, if I want to get a hold of my Sales Advisor, I have to call the main line, get a hold of someone at a Call Center, put in a request to have my Sales Advisor call me and pray it gets through. That is no way to handle a customer experience. Tesla cannot rely on the “cool” factor of their car to keep customers in line. At some point in time, the experience will wear on people and it will reflect onto sales. Patience will run out and the games will hurt Tesla and not help.

I am a repeat customer. Not one time over, not even two times over. I have 9 Tesla’s attached to my account. 6 cars taken delivery in my family and 3 orders waiting to be filled. Yes, Tesla has me hooked. But if you think I am writing for my own benefit, you’d be wrong. I am writing on behalf of everyone, past, present and future customers. I am writing on behalf of Share Holders, investors, buyers, owners, explorers. If they all had the same experience I had, things do not bode well for Tesla.

I don’t expect a response. I actually expect this to be read, forwarded and filed away into some obscure folder never to be read again. I am not sure if that is wrong, right or just plain sad.

I hope things can change. In any relationship, communication is the hardest part. Ignoring is easy, but acknowledging there is an issue is the hard part. We are all in this together.

On behalf of myself, online customers, friends and family, we are open to change and we hope things can turn out better for both us and Tesla.

Sam

Edit: The deed is done.

This should be posted to redit...i would up vote this in a heart beat as a person 8months in now..and still looking at a blank

 

[bmt00]

I have a theory on this--they made the yoke an explicit line item so folks could not complain post-delivery about not realizing they were getting a yoke. Kinda doing something similar with the non-radar cars they are delivering nw.

I still believe they intended it to be an option but it got cut as their production woes increased, and I expect it to come back.

 

[Trifecta]

I was a Feb 2 order date (Plaid, Black/Black/CF/21) and at time had June, July and August and blank dates. On June 19th I got a call from California that if I switched from CF to Ebony, I would get my car in "a few weeks". After that I was blank for a few days then "July". Late last week I got "July 15-19" and freaked because I was going to be away. Then it went to July 11-17 and I got a VIN!!!. Today I got a call to set up an actual delivery date and it actually shows up on my order page. It says "6pm July 15th Princeton" and so far the VIN has NOT disappeared!!! lol.

So this looks like its happening. Now I want to learn a little bit about these ceramic coatings Im hearing about? How about Ceramic tint???? Im in NJ and they have tint laws. Can someone direct me to the right place to learn about these products and what is an average price etc??

Thanks

Trifecta

 

[VolcanoTacos]

Welcome.
Now for the bad news…we have no idea about the yoke. Although it seems Tesla likes to list certain things as “options” as if they’re gifting you something.

Probably just psychological manipulation to make you think the yoke is a good idea. Trust me, move past it and you’ll keep your hair.

Seriously though, welcome to our little insane asylum.

Thanks! Yeah I’m totally ok with the yoke personally. If I had the choice of steering wheel not sure which I could choose TBH. Either way the aftermarket will have a billion options shortly anyway for those who truly hate it.

 

[VolcanoTacos]

I still believe they intended it to be an option but it got cut as their production woes increased, and I expect it to come back.

I also agree with this. I don’t think they would have gone to the trouble of adding the images of the standard wheel in the sites code if it were not at least at some point going to be an option.

 

[bmt00]

Thanks! Yeah I’m totally ok with the yoke personally. If I had the choice of steering wheel not sure which I could choose TBH. Either way the aftermarket will have a billion options shortly anyway for those who truly hate it.

The yoke works but I'll take a steering wheel in a heartbeat. The real tragedy is the loss of the signaling via stalk though.

 

[VolcanoTacos]

The yoke works but I'll take a steering wheel in a heartbeat. The real tragedy is the loss of the signaling via stalk though.

While I haven’t driven it yet, I like to think it’s just more like doing signals on a motorcycle.