Me too (well was).They aren’t going to explain those two because there is ongoing litigation around them. Which is eventually going to result in a significant black-eye for Tesla.
disclaimer: I am a victim of both
I think that is actually a better example of shitty behavior. The way they surreptitiously applied the OTA update then gaslit owners was 100% BS and generated a lot of unnecessary angst about the underlying reason. A simple communication along the lines of what they did when they took away auto-lowering suspension while dealing with the battery pack punctures was a much better model and I wish they would go back to that approach.