Good morning delivery friends
So, I have a continuing delivery frustration that I wanted to share with those waiting for their new Model S's.
Quick backstory: I ordered in January, took a Model S that was in stock in February, it had been damaged and then fixed. At delivery I noted 7 items that needed repair. Tesla said they would repair them.
Here we are, now in June. Still, I have items that are not repaired. I have had the vehicle in service three times, accrued nearly a month's time in the shop where I just don't know what they are doing. They have had the car for days at a time and there are no apparent changes. They say the items are fixed, then I look, and they are not.
At this point, they are now starting to use the term "within spec". They are evaluating the issues and saying that they are now acceptable, even though they were noted at the time of sale as issues that could be repaired. I was borderline with the car when I bought it. I was given $10k off (which matched the price drop that happened weeks later) and I figured I could deal with a few small issues, and a few repairs for the discount.
Having done some research, when a dealer does this; promises a repair at the time of sale, and then says it is not necessary after the sale is completed it falls under "Failure to disclose material facts at the time of sale". I will just have to wait and see where Tesla goes with this... hopefully they just figure out how to fix the issues and I don't get to take this to a legal battle...
Know that even after you accept delivery of a vehicle, if Tesla decides to change their mind about how they are going to handle an issue, you as the customer have rights too, and it may be time to drop the car off and request to be put back on the waiting list.
Also, if anyone has an stories or advice I am all ears.
