... and I don't even have the car yet. Could get a lot worse! Here is everything that was wrong.
1. I had to get in contact with a CPO advisor to find me cars that weren't on the website yet. Tesla didn't direct me towards one at all. Insisted the website inventory was the only one. Had to scour the internet to find names & emails
2. The CPO advisor's off-website cars didn't do it for me, so I gave him my list of must-haves and he said he'd send me any car that satisfies them as they arrive. He never did. I had to ask every time and towards the end it got embarrassing
3. When I found a car that I liked and told him I wanted to put a deposit on, he didn't respond for a while, and when he did as I was about to put the deposit down, suddenly he says "ah I should tell you that car was sold an hour ago". Mind you this car was very important to me as I had been looking for months to find one. Then he proceeded to not send me any new cars in the coming weeks
4. I sent a "last call" email to him and he sent me a bunch of cars, one of which I liked, but when I tried to put the deposit down he again was unresponsive (for more than a day), I had to pull all kinds of tricks to get to someone to put my deposit down, which I did
5. As I was putting my deposit down they increased the price on me by $3,500. Seriously. By that time there was nothing I could do so I went with it, still bites me to this day
6. I was told a delivery time of 4-6 weeks (before I made the deposit so it's OK in that way, but it's still a very long time!)
7. I have no pictures of the car. The CarFax record they sent me was from when the car had 50 miles on it
8. The CPO advisor almost completely stopped responding after I put the deposit down
9. My delivery specialist has NOT ONCE responded to an email. For various issues and questions I sent him more than 5 emails, with reminders, and not only did he not reply, he did not even call me back once. I had to call him every single time for every single thing, including very time sensitive issues
10. It has been more than 3 weeks, still absolutely no word on delivery, no updates, no pictures, nothing
====
Of course, the majority of the "CPO experience" starts with the actual delivery. From what I've heard, this can get a lot worse or maybe the delivery will be very smooth. All I wanted to say was, the part up to now has been awful, and mostly because of the people involved.
1. I had to get in contact with a CPO advisor to find me cars that weren't on the website yet. Tesla didn't direct me towards one at all. Insisted the website inventory was the only one. Had to scour the internet to find names & emails
2. The CPO advisor's off-website cars didn't do it for me, so I gave him my list of must-haves and he said he'd send me any car that satisfies them as they arrive. He never did. I had to ask every time and towards the end it got embarrassing
3. When I found a car that I liked and told him I wanted to put a deposit on, he didn't respond for a while, and when he did as I was about to put the deposit down, suddenly he says "ah I should tell you that car was sold an hour ago". Mind you this car was very important to me as I had been looking for months to find one. Then he proceeded to not send me any new cars in the coming weeks
4. I sent a "last call" email to him and he sent me a bunch of cars, one of which I liked, but when I tried to put the deposit down he again was unresponsive (for more than a day), I had to pull all kinds of tricks to get to someone to put my deposit down, which I did
5. As I was putting my deposit down they increased the price on me by $3,500. Seriously. By that time there was nothing I could do so I went with it, still bites me to this day
6. I was told a delivery time of 4-6 weeks (before I made the deposit so it's OK in that way, but it's still a very long time!)
7. I have no pictures of the car. The CarFax record they sent me was from when the car had 50 miles on it
8. The CPO advisor almost completely stopped responding after I put the deposit down
9. My delivery specialist has NOT ONCE responded to an email. For various issues and questions I sent him more than 5 emails, with reminders, and not only did he not reply, he did not even call me back once. I had to call him every single time for every single thing, including very time sensitive issues
10. It has been more than 3 weeks, still absolutely no word on delivery, no updates, no pictures, nothing
====
Of course, the majority of the "CPO experience" starts with the actual delivery. From what I've heard, this can get a lot worse or maybe the delivery will be very smooth. All I wanted to say was, the part up to now has been awful, and mostly because of the people involved.