Pink Duck
Active Member
And the first 2-hour hour one at that, from 17:00 until 19:00, again at £2.25/kWh saved. Double points on offer
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Octopus Energy, including Intelligent and go
- Thread starter UrbanSplash
- Start date
ItsBlacknWhite
Member
On IO, car didn’t charge last night, typical, the one night I didn’t check the app to see a charging schedule. I know it’s beta, just sharing as a lesson, check your app for a schedule.
spooksman
Member
After one week using IO, I have a couple of questions I hope people can help with...
- When I plug my car in (after 5pm), it starts charging immediately, and then stops, and I get a schedule. Do I *have* to let it stop charging via IO or can I stop it manually - will I still get a schedule?
- Last night, it started charging immediately and I got a schedule delivered, but it didn't stop charging... I therefore stopped it manually, but then the car didn't start charging when it was supposed to, I had to start it manually (about 40 minutes after it should have done) - does that happen occasionally (I know IO is beta)?
- When I was on Go, I used to be able to keep very accurate records (energy used at cheap rate/normal rate) to check billing, as my meter showed the usage at 5p and at 13.97p separately. However, my meter now seems to display 10p all the time now - which seems to make tracking my usage virtually impossible. Am I missing a trick somewhere?
- Is there any historic record of what my schedules have been? For example, last night my schedule went from 10:30 to 7:30 this morning - I'd obviously want to check that I am being billed correctly for that - is there an audit trail of some form?
phil4
Member
1. You can stop it manually.
2. Octopus don't always start and stop dead on the periods they set... sometimes they only use 7 mins. I guess this is on purpose.
3. the IHD can't cope, use something like Hugo as an app, or look at the Octopus Hub Mini too. But they won't know the periods that are cheaper either. you'll only get those from Octopus on the month end bills.
4. Only on the bills at month end.
2. Octopus don't always start and stop dead on the periods they set... sometimes they only use 7 mins. I guess this is on purpose.
3. the IHD can't cope, use something like Hugo as an app, or look at the Octopus Hub Mini too. But they won't know the periods that are cheaper either. you'll only get those from Octopus on the month end bills.
4. Only on the bills at month end.
Waltagon
Member
I’ve recently setup IO through integration with Ohme Home Pro. Should I be doing anything specific with regards to the smart schedule on the app to ensure it is using only cheap rate? It’s hard to tell whether it is doing what it should.
spooksman
Member
I guess that was my point - being an untrusting sort of soul, is quite a leap for me to just 'believe' I'm getting cheap electricity, not only within the 6 hours, but also outside of that if the schedule makes it so...
My first bill will be interesting
The Ohme integration is a very different setup to the Tesla integration through the Octopus app. I'd suggest reading the specific Ohme integration FAQ carefully and checking one of the specific FB groups for the advice of Andy Vee if you are unsure what settings to use on the Ohme.
Waltagon
Member
Garry TheBiz
Member
I would integrate with the car in preference to the Ohme. Integrating with Ohme will allow you to use IO with other cars, but if that's not a common scenario, then I'd recommend integrating with the car instead.
phil4
Member
I guess that was my point - being an untrusting sort of soul, is quite a leap for me to just 'believe' I'm getting cheap electricity, not only within the 6 hours, but also outside of that if the schedule makes it so...
My first bill will be interesting
I had that same distrust when I was starting out. I also didn't know the "rules", around the extra hours... eg. if it suggested 8am - 10am, but the car finished charging by 9am, was the 9am-10am period still cheap? So for the rest of the month I made a note of what happened each day, which extra slots were scheduled and which were used by the car. I then checked the bill at month end.
When I did this it showed that what the app suggested was what was billed, regardless of whether the car stopped charging before the end of the period.
Waltagon
Member
Having a nightmare now. Disconnected the device from the app to look at integrating with car rather than charger. Now cannot get a test connection to work to get reconnected!! Octopus not helpful so not sure what to do now.
Pink Duck
Active Member
Close the app and force close it, wait a minute or two, then try again. Can get a bit nervous/twitchy during the disconnect/reconnect part.
Waltagon
Member
Tried again. No luck. Got the following message from Octopus:
“So i have spoken with the specialist and he has informed me that we can only currently see the tesla details this side and it looks like an interference from the car/tesla app settings that is not allowing us to contact/ control the charger.
This is not something that can be changed from our side and believe you need to contact tesla as it seems to be an issue with their app which is causing us not to control the charger.”
Not sure what to do. Don’t know how to contact Tesla or explain what I want them to do.
Waltagon
Member
Got it reconnected.m. In the settings I was able to select “Disconnect Device” again to reset the connection process from scratch. I think I was caught in some sort of loop on the test connection. Seemed to work. Reconnected again via Ohme. Will leave it like that for now. Smart Charging seeming to work tonight. Would be great if they find a better way to show Ohme users the Smart Charging schedule rather than relying on the rubbish chart in the dashboard.
My fix for Go ended yesterday. I did consider IO, but as I just plug in every 3 - 4 days, I decided to stick with Go.
This year no email to say my fix was ending, so this morning I checked I had been put on the standard tariff.
After a quick call to Octopus - straight through to a human after 2 rings! An email was sent to me for me to apply to change to Go, and 3 hours later they changed it back to Go.
Seen that some people have had issues with them and the how the services have glitches. But I can say in my experience, they have been great in the 3 years I have been with them and on the Go tariff.
If people are having issues, then just hang in there and it will get resolved.
This year no email to say my fix was ending, so this morning I checked I had been put on the standard tariff.
After a quick call to Octopus - straight through to a human after 2 rings! An email was sent to me for me to apply to change to Go, and 3 hours later they changed it back to Go.
Seen that some people have had issues with them and the how the services have glitches. But I can say in my experience, they have been great in the 3 years I have been with them and on the Go tariff.
If people are having issues, then just hang in there and it will get resolved.
Garry TheBiz
Member
The last saving session results are in if you want to go check yours on the Octopus site.
The 2 hour window really helped boost my own points compared to the previous 1 hour sessions.
The 2 hour window really helped boost my own points compared to the previous 1 hour sessions.
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