Great news, we’ve remotely updated your smart meters so that we can connect to them. They’re now ‘smart’ again.
This means that:
- As of right now, you don't need to send us monthly meter readings (hurray!)
- We’ll automatically send you an up to date statement every month (you should have already received one of these)
- We collect your smart meter data half hourly (you can change this at any time in your online account).
The meters at your home are what’s known as first generation smart meters or SMETS1 meters. When they were installed, they were only able to communicate remotely with the manufacturers used by the supplier who installed them. This meant that we couldn’t connect to them, which is why we had to ask you to send us meter readings manually.
Working with the DCC (the government organisation responsible for smart meter connectivity), we’ve fixed the connectivity issue by virtually moving them to a new network that we can read them from.
Thank you for bearing with us, and welcome back to the full smart meter experience!
Love and power,
The Smart Metering Team