Service has been total crap since 2018.
The app experience is awful.
Parts are non existent. Qualified staff do not exist.
Every Single Experience I've had with service has been awful. Just. Awful.
Most recent: I approached my vehicle from the rear and with the tailgate opened I noticed the lower rear trim piece wasn't aligned properly with the sides. I went to move it a hair and fix what I thought was a simple piece. Well, no. It ripped. Fair enough, I guess technically I broke the thing that was already 'broken', and given the freaking awful experiences I've had over multiple interactions (every interaction), I made the 'appointment' that will always be moved because it's not like they only make 4 cars and have "parts" in "stock" anywhere. As well as resigned my self to having to pay for it, because even though they charge $80k for it, it's really a $25k car body.
From the photos I provide they can't "find" the part. Amazing since if I had literally any other make of car and took it to a dealer they could tell me what part it was, when they would have it, and when they could install it, in a 5 minute phone call or in person. So glad instead that I get to only "talk" to tesla via passive aggressive texts, one line at an infuriating time. What should take 5 min, takes days.
Fast forward to them ordering the wrong part, and even after explaining it was not aligned from the factory, I get the bill. Fine, whatever. I get an invoice I get to "sign" that then magically vanishes. We all know Tesla doesn't like a paper trail. Might be able to enforce something on the consumer side if you had that!
I find another email with the part number, google it. It's the wrong damn part. Now the "appointment" has been rescheduled already to a date I didn't actually pick, they did. So, thanks? That was reschedule number 2 because it's not like they could have "parts" for the whopping "4" cars they make.
So, to recap, we have
1. An absolutely awful user experience on an $80,000+ car.
2. Wrong part ordered, have to reschedule again (I even sent photos)!
3. I'm the only one with half a brain, determine they they ordered the wrong part 12 hours before they arrive.
4. Determine the correct part and have them order that and reschedule again.
In the alternate universe (real world), Audi offered me a loaner car while inspecting my Model X.
I should have taken them up on it. Even the Chevy dealer has better service.
I honestly can't suggest Tesla to anyone I know anymore. I just can't. Service has killed it. Such a shame. I've been a huge supporter, owned almost everything they've made, but dammit, this can't go on. We cannot allow it.
I'm so sick of this fight every. single. time. Even when having to pay them for wiper blades at 6 months, and who knows what else, it's a HUGE hassle. Every. Single. Time. The Audi dealer treats me so well. I just wish they made a truck.
The app experience is awful.
Parts are non existent. Qualified staff do not exist.
Every Single Experience I've had with service has been awful. Just. Awful.
Most recent: I approached my vehicle from the rear and with the tailgate opened I noticed the lower rear trim piece wasn't aligned properly with the sides. I went to move it a hair and fix what I thought was a simple piece. Well, no. It ripped. Fair enough, I guess technically I broke the thing that was already 'broken', and given the freaking awful experiences I've had over multiple interactions (every interaction), I made the 'appointment' that will always be moved because it's not like they only make 4 cars and have "parts" in "stock" anywhere. As well as resigned my self to having to pay for it, because even though they charge $80k for it, it's really a $25k car body.
From the photos I provide they can't "find" the part. Amazing since if I had literally any other make of car and took it to a dealer they could tell me what part it was, when they would have it, and when they could install it, in a 5 minute phone call or in person. So glad instead that I get to only "talk" to tesla via passive aggressive texts, one line at an infuriating time. What should take 5 min, takes days.
Fast forward to them ordering the wrong part, and even after explaining it was not aligned from the factory, I get the bill. Fine, whatever. I get an invoice I get to "sign" that then magically vanishes. We all know Tesla doesn't like a paper trail. Might be able to enforce something on the consumer side if you had that!
I find another email with the part number, google it. It's the wrong damn part. Now the "appointment" has been rescheduled already to a date I didn't actually pick, they did. So, thanks? That was reschedule number 2 because it's not like they could have "parts" for the whopping "4" cars they make.
So, to recap, we have
1. An absolutely awful user experience on an $80,000+ car.
2. Wrong part ordered, have to reschedule again (I even sent photos)!
3. I'm the only one with half a brain, determine they they ordered the wrong part 12 hours before they arrive.
4. Determine the correct part and have them order that and reschedule again.
In the alternate universe (real world), Audi offered me a loaner car while inspecting my Model X.
I should have taken them up on it. Even the Chevy dealer has better service.
I honestly can't suggest Tesla to anyone I know anymore. I just can't. Service has killed it. Such a shame. I've been a huge supporter, owned almost everything they've made, but dammit, this can't go on. We cannot allow it.
I'm so sick of this fight every. single. time. Even when having to pay them for wiper blades at 6 months, and who knows what else, it's a HUGE hassle. Every. Single. Time. The Audi dealer treats me so well. I just wish they made a truck.
