Sooooo.. Having a few spare minutes this afternoon and reading this:
Tesla Rolls Over Own Feet With Pointless Smart Summon Release
I decided to write a "letter to the editor" to the author of this Forbes article. The content of my email to Mr. Templeton follows for your perusal. Apologies in advance for calling some of you nerds (self included).
Joe
_____________________________________________________________________
Mr. Brad Templeton,
Having found your article regarding smart summon, a few passages struck a chord with me about what has happened recently to a group of early Tesla adopters. You may or may not be aware of this but the following two excerpts are what caught my attention:
"People buy it (full self driving) because they expect -- as Tesla has told them -- that upgrading to that will cost much more than $6,000 if and when that future day comes."
and
"Aside from disappointing customers who were hoping to get something truly useful for the large sums (up to $6,000) they have paid for Tesla's "full self drive" package, this will also erode confidence in Tesla's ability to produce actual self-driving products."
You mention the added $6000 cost a couple of times and it reminds me that some of us, when we bought our "older" Teslas (think 2013-2015 mostly) paid a lot of extra money (in the range of up to $6000 to $12000) for added battery capacity or for extra performance (85 vs 70, and/or standard vs ludicrous).
I fall squarely in that camp. I paid up a lot more than a standard Model S for my car (2015 S performance dual motor 85 battery). That car came with the following promises:
1. Free Supercharging for the life of the vehicle
2. Zero to 60 in 2.8 seconds
3. Starting range of 253 miles
And for the first few years all of those promises were kept.
Starting in May of 2019, after a rash of non-crash Model S fires ("spontaneous combustion") Tesla issued a software update that did two things:
1. Capped many older Model S batteries to a maximum usable voltage of less than 4.10 (4.2 is the max you can charge these packs to which would result in the maximum range the battery could withstand). This resulted in an overnight reduction in range of anywhere from 10 to 30 or more miles of usable battery.
2. The rate of charge at Supercharging stations was drastically reduced overnight as well. What used to take 25-35 minutes to go from 20%SOC to 75% SOC was now more like 1.5 hours. Now, when you get past 90% SOC to get to 100% its another hour on top of the time you've already spent. Some of the affected cars won't even get to 100% at all. (please note, the supercharging reduction
seems to be much more widespread at this time)
The company stated to many sources that this update was pushed to our cars "out of an abundance of caution".
Tesla pushes battery software update after recent fires
and
Tesla is updating its battery software following a car fire, claims improve longevity - Electrek
I am aware that you don't have the time to sift through more than 6000 posts on a Tesla forum.
I would like to ask you, however, that if you think this is something that more people might benefit from knowing about (lets say this all works out in the end to unsafe battery packs that are prone to bursting into flames), that you might do some digging and write another op/ed for Forbes that crystallizes and clarifies this issue and gets more people looking into it.
I believe that currently there is a small percentage of fairly nerdy, investigative Model S owners (hey, that's me!) that look at this data on their cars carefully and hence are aware of what happened. I also believe that there are a large group of owners out there that have no idea that Tesla:
1. Stole from us range, charging rates and performance that we paid dearly for.
or, much worse,
2. Have used this situation to cover up a design flaw in their packs that pose a safety/fire risk to the owner.
After backtracking on the "abundance of caution" rhetoric, which probably sounded to in-house counsel like they were admitting safety problems, they changed the message to "battery health and longevity".
If Tesla needs to prolong battery life and 4.07v is better at that than 4.2v then why didn't they do this to ALL Teslas? Why only do it to a portion? And it seems that that portion is the group that is closest to running out of warranty clock. This REEKS of warranty avoidance. And in the mean time, they have made some of their vehicles unusable (those that need a minimum range on a daily basis for work, those that paid for high performance, etc.)
Would you be OK with Subaru sneaking into your garage at night (OTA software update) and filling up 30 miles-worth of your gas tank with concrete?
I appreciate you taking the time to read this. I saw in your article that you are a Tesla shareholder. I bought this vehicle, I think, with the same ideology that you probably bought their stock. In hopes of promoting clean energy transportation, and, in your case, making some money in the process, and, in MY case, saving some gas money in the process. You and I are not at odds. I want nothing but success for Tesla and any other company out there that is working toward getting us away from fossil fuels, greenhouse gases and the destruction of Mother Earth.
But at some point, companies have to communicate the things they do when they hurt their customers. They need to be held responsible for the actions that instantly depreciate the value of the vehicles people paid for. They need to, at the very least, know there are consumers out in the world that wont just "let things go."
To go back to the two excerpts from your article:
What happens when Tesla decides that your FSD payments only EVER get you smart summon, nothing more? They back out of that saying "it was in Beta", "the localities can't mark the roads properly", "we can't figure out stop lights"? More good money after bad? Or will people, you and I, stand up and tell them, give us what we paid for or make us whole in some way.
Enjoy your weekend and thanks for reading,
Regards,
{signed}
Joseph Kennebeck
Richmond, Virginia
10/11/2019