Don't want to give too much detail here, (I wrote about it another thread), but I've been waiting 4 months for Tesla to fix damage I incurred to my home while Tesla was installing the solar roof. Tesla's support and project people are friendly but they cannot make any decisions. Even the Tesla representative who came to review the damage a few weeks ago, (yes, it took that long), said he can only make a recommendation. This is the main problem, it’s impossible to reach a decision maker. Tesla has zero after sales local support—I don’t how they expect to succeed without it. You can fix bad service, you can’t fix no service.