I had a drop in production yesterday at noon. A noticeable drop, even though there was no reason for it. I was busy so didnt do anything, but today my production was way down.
I called Tesla energy support at their regular phone number. I got someone on the phone within about 3 minutes. I explained the issue. They had me power cycle my equipment, which I had already did, but happily did again.
I noticed one of my inverters (ABB brand from solar city install) had a "Pout 0" on one line, where it normally has a POut XXX, POut XXX on two different lines (maybe two strings?).
Anyway, the phone support person created a case for me for a field visit, then offered to stay on the line and get the scheduling department on the line with us, rather than pushing me to the app to schedule it. Getting scheduling on the phone took him about 15 minutes, which I happily waited. He offered to call me back or email, but I said "I am working while I wait, I dont mind sitting on hold, but thanks for offering".
We got scheduling on the phone, and they made an appointment for me, for this friday (06/11, 4 days from when I am posting this), for a tech truck roll. The field tech will need to see what the next step is, if its inverter replacement or what.
Im only posting this, in this thread, because everyone likes to pile on when things go bad, but very rarely do people say "I am happy that they helped me".
Im not saying tesla doesnt make mistakes, far from it. I AM saying though, like any other business, sometimes its good, and sometimes its not.
Also, that solarreviews site has been covered here before, and I personally discount anything thats on there, myself for reasons that were already spelled out in another thread that newcomers wouldnt read unless they look for it. Tesla does have its issues, but they are not 100% bad for everyone, all the time, like is made out to be by many.
I called Tesla energy support at their regular phone number. I got someone on the phone within about 3 minutes. I explained the issue. They had me power cycle my equipment, which I had already did, but happily did again.
I noticed one of my inverters (ABB brand from solar city install) had a "Pout 0" on one line, where it normally has a POut XXX, POut XXX on two different lines (maybe two strings?).
Anyway, the phone support person created a case for me for a field visit, then offered to stay on the line and get the scheduling department on the line with us, rather than pushing me to the app to schedule it. Getting scheduling on the phone took him about 15 minutes, which I happily waited. He offered to call me back or email, but I said "I am working while I wait, I dont mind sitting on hold, but thanks for offering".
We got scheduling on the phone, and they made an appointment for me, for this friday (06/11, 4 days from when I am posting this), for a tech truck roll. The field tech will need to see what the next step is, if its inverter replacement or what.
Im only posting this, in this thread, because everyone likes to pile on when things go bad, but very rarely do people say "I am happy that they helped me".
Im not saying tesla doesnt make mistakes, far from it. I AM saying though, like any other business, sometimes its good, and sometimes its not.
Also, that solarreviews site has been covered here before, and I personally discount anything thats on there, myself for reasons that were already spelled out in another thread that newcomers wouldnt read unless they look for it. Tesla does have its issues, but they are not 100% bad for everyone, all the time, like is made out to be by many.