Bought new Tesla model 3 in September 2020 and by end of Jan 2021 regretted my decision. We had first snowfall of the season in London on 24 th Jan and 26 th Jan around 11 am I was in for a shock beyond belief. My car which was parked which was parked on my house drive which has a slight gradient had slid back and hit the gate post. Biggest shock was that there was less than a cm of snow/ slush under the tyres. There was audible alarm but just alarm message on my phone! My boot of the car and the rear bumper were badly damaged. I was thanking God that it had not gone straight out on the busy road.
The bigger shock came later. The customer service did not accept any responsibility/ or a fundamental design problem. They were not prepared to foot any repair bill which would be a couple of thousand pounds. They pointed out that in their vehicle manual it clearly stated that model 3 is not suitable for parking on slopes under snowy conditions. This information was not given by the sales team at the time of purchase apart from the option of selecting winter tyres. Who would think of taking winter tyres for London! Customer service clearly inf me that it was an environmental problem and we have to pay for the repair. I have never experienced my car sliding on its own in any of my previous cars .
Message to new Tesla buyers. Please be very careful before you decide to purchase this car and for sure read the manual and small print before you decide. Tesla does not care for its customers even though it clearly a design issue.
The bigger shock came later. The customer service did not accept any responsibility/ or a fundamental design problem. They were not prepared to foot any repair bill which would be a couple of thousand pounds. They pointed out that in their vehicle manual it clearly stated that model 3 is not suitable for parking on slopes under snowy conditions. This information was not given by the sales team at the time of purchase apart from the option of selecting winter tyres. Who would think of taking winter tyres for London! Customer service clearly inf me that it was an environmental problem and we have to pay for the repair. I have never experienced my car sliding on its own in any of my previous cars .
Message to new Tesla buyers. Please be very careful before you decide to purchase this car and for sure read the manual and small print before you decide. Tesla does not care for its customers even though it clearly a design issue.