I was at the Greenwich, CT (NB) SC yesterday, and out of the 4 spots, 1 was ICEd (2B) and 2 were down for service.
There was an electrician there with both cabinets open. As I'm backing in, he says that only the 2nd bank is now up, but one of those spots is ICEd, so at least I could pull into 2A and get a charge. 1A and 1B were down. So if another MS showed up, no spots were available until I left.
What's really interesting is that he watched me plug in, and as I watched my dashboard for charging amps, he says "208 amps?". I look, and yes, my car was at about 208 amps, while he's looking at his iPhone, he can see the full status of my car charging.
So the take away (which makes sense) is that their service techs also have a nifty iPhone app to monitor the status of *all* the stalls at the SC stations. Pretty neat -- it would be nice to have something like that (sanitized for our protection, of course) for owners to see the live status of all SC stalls across the network.
While I was waiting, it was apparent he was changing out one of the 12 chargers in Bank 1, which required draining all the coolant out of the cabinet, which looked like motor oil.