So we picked up our vehicle at Austin Pond Springs yesterday and had a pretty awful experience. I think the lesson for everyone in here is try to avoid scheduling pick up at the end of the day. Details below:
We were originally scheduled for a 11am pickup and we didn't think it was going to happen because we were told our vehicle was still in Oklahoma. We got that call yesterday morning that our car had arrived and they were getting it off the truck and could pick it up at 5pm (wooohoo!). We arrived about 5:20pm after some bad navigating by the wife and they weren't even close to being ready for us. We were told that they were behind, which I honestly completely expected and was good with. Things started to get odd when our delivery specialist came up to us and asked if "we were waiting for one of the grey cars" and if we had any questions he could answer. Finally around 6:15pm they pulled our car around, to the outside area not the delivery bay. There had been 2 people taking delivery in the delivery bay that had been going through their orientation for about an hour, and then 2 other cars in there taking up the spots that weren't being delivered today. There were some major rain clouds coming towards us outside and it was starting to get dark out so it was hard to examine the car, but we did find a few fairly major paint chips. Our delivery specialist said "wow, I've never seen anything that bad on one of these....". I also pointed out that one of the tail lights seemed to extend out further than the other. He pulled the car around back to have them take a look at it, and about 30 minutes later he brought it back around. He told me that they couldn't find any touch up paint (Huh?!) so they couldn't fix the paint chips. He didn't say anything about the tail light so I reminded him and he looked like he had forgot and said, "oh, they said it was within Tesla's specifications". I think asked "what's next" and he said he just needed 1 signature and I could leave... He had given us no tutorials, no explanation on anything, he literally never even acknowledged that my wife and 1 year old daughter were there, and just stood about 10 feet away from us while we looked over the car. The other people who had been taking delivery inside and had started an hour before us still weren't done with their delivery. I understand it was late and they were supposed to close at 6pm but he literally showed no interest in helping us at all. I then told him to let me look over the car one last time and he said, "No big deal, I get paid by the hour".
I really didn't need the intro/tutorial because I had rented a model 3 on Turro but the overall experience was terrible. My wife was so offended she literally hasn't even driven it yet. On a positive note, I did realize that the diecast Model 3 was in the center council (didn't reserve until 6/24/16 when we got home! I think we are missing some other things though like the license plate holders and who knows what else...
This is not the experience I was hoping for after waiting 2.5 years... It really was a bad start to the car but SINCE then it has been awesome as you would expect.
Hey
@patoirish , I'm pretty sure you and I were there are the same time yesterday. We were the couple + manic toddler. Sorry about your experience and bad luck with the car. And dealing with a long wait is so much more difficult with a baby.
We got a little luckier. So we got to go in, sched for 5:30 PM. Talked to the power/solar representatives there to pass a little time and then went in the waiting area. There were a couple of other groups, including one group that had a guy that took the last two cold water bottles without asking anyone else if they wanted one because he "paid a lot for the car so I'm going to get as much free stuff as I can". Ugh. (Weird the details one remembers. And they did re-up the waters). The woman who was helping was attentive and apologetic for the wait. After a little while, she told us that we could leave and come back in about an hour, so we went to Phil's Ice House.
Ok, I realize none of the above is relevant. Anyway....
I was likewise a little disappointed not to receive the car on the indoor carpet special area, but instead, right after
@patoirish left, they backed my car in the same place outdoors. The woman did actually give us a walkaround and went step by step through the most important functions of the screen, though we were the last of the day and I think she was ready to wrap things up. I found no problems at the time. She definitely couldn't wait for me to sign the paper accepting delivery. Overall, I think the whole delivery experience was fine, but not especially special.
Driving it (at this point, it was dark), we realized the windows were fogging up and could not figure out how to make the defroster work! On that hill near 2222 and 620, in the lightning and foggy night. THE DEFROSTER IS REAL IMPORTANT YA'LL. And the button is obvious once you know.
After exactly 30 miles (car had 7 when I took it), Autopilot became active. Worked great. Very fun.
Car is just RWD, but it is fast. Feels like the kind of roller coaster that propels you at the beginning. Not sure what those are called, but it puts you back in your seat.
Two issues now:
1. I noticed a gap in my surveillance pics, and see now that I was right. The back trunk has a gap on one side that is wider than the other, which is narrow and tight. I think it's on crookedly. Trying to decide if it will bother me enough to go back.
2. After a software update last night, my Tesla app is no longer working. I've seen mentions about this. No idea how to fix. Googling. (EDIT: ***I finally deleted and re-installed the app and that worked.***
EDIT 2: *** My Tesla account page just updated with features that an owner should have, like scheduling a service appointment, so maybe my app was fixed on the back end and reinstalling had nothing to do with it.***)
