Good luck with that. Here are the responses I got back from Tesla the past 2 days:
I understand your frustration. Lisa has provided you with the exact verbiage on Tesla’s stance for this cost deduction, there are no partial refunds on the infotainment upgrade purchased prior to January 21st, 2021. There are no exceptions here. We appreciate you as a legacy customer and at the site level it pains us that we cannot provide more for the customer. This is the stance of the business and we cannot override the direction given.
Tesla is constantly making strides of improvement, we will not be able to issue partial refunds for the infotainment upgrades purchased prior to the January 21, 2021. Tesla often adjusts pricing as we find more efficiencies, so that we can pass along the savings to our customers. This is in the spirit of continuous innovation and improvements. We would like to thank you for your continued advocacy.
... in response to my email:
We paid $2,500 for the Infotainment Upgrade on December 7th after suffering with MCU1 issues for well over a year (see attached). A few weeks later the Infotainment Upgrade price dropped $1,000 to $1,500. OUCH
This is VERY disappointing since I've been a Tesla customer since 2015 and referred LOTS of new customers to Tesla including SEVERAL who bought Teslas.
We also bought the most expensive Tesla in 2015 ($130,000+ P85D with EVERY option except rear facing seats) and subsequently your:
• 4-year Prepaid Service (later discontinued)
• 4-year Extended Service Plan $2,750
• Ludicrous Upgrade $5,000
• Arachnid Wheels & Michelin Pilot Super Sport Tires $2,800
• Infotainment Upgrade $2,500
Because we've been Tesla "early adopters" and EVANGELISTS, we feel Tesla should REFUND $1,000 of our Infotainment upgrade... or give us $1,000 in service / parts credits. (Our P85D needs new 21" tires)
Please discuss this with someone in Senior Management... Let us know if Tesla is going to do "the right thing" for inadvertently "overcharging" us $2,500 instead of $1,500 for our Infotainment Upgrade.
Thanks!