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Try calling the main line and asking for someone else. I did this yesterday after getting a first contact (voicemail) late Saturday and no response to my return calls and messages since then. I was told my ISA was "out of the office" but was able to get someone else to set up my delivery appointment. It never hurts to ask! Delivery set for June 4th.When do I start harassing my agent? I got an initial email, then a followup saying he's going on vacation and his supervisor is handling everything. It's been about a week.
Finally got a delivery date! Pick up should be be 1st of June in Fremont.
Pre-reveal online reservation
4/18 configured immediately
5/22 VIN 23XXX
MSM 19" EAP
Psyched!
Congrats on the car! What I am having a hard time figuring out is that how can you be scheduled for delivery when we both live in the same area and have the exact same configuration but I waited in line on 3/31 and configured on 4/15?? Crazy..
Try calling the main line and asking for someone else. I did this yesterday after getting a first contact (voicemail) late Saturday and no response to my return calls and messages since then. I was told my ISA was "out of the office" but was able to get someone else to set up my delivery appointment. It never hurts to ask! Delivery set for June 4th.
Very true, my ISA was amazing and very proactive.So I just emailed him and sure enough, he called back within one hour saying it's ready. Great news, but pissed he didn't reach out and I had to ask about it, who knows when he would have otherwise.
Tip: They are probably juggling dozens of people at a time and can't keep checking everyones status so it doesn't hurt to ping them every couple of days to get them to check for you.
As with everything in life YOU need to be proactive. Which should never be construed as rude or annoying.So I just emailed him and sure enough, he called back within one hour saying it's ready. Great news, but pissed he didn't reach out and I had to ask about it, who knows when he would have otherwise.
Tip: They are probably juggling dozens of people at a time and can't keep checking everyones status so it doesn't hurt to ping them every couple of days to get them to check for you.
Congrats on the car! What I am having a hard time figuring out is that how can you be scheduled for delivery when we both live in the same area and have the exact same configuration but I waited in line on 3/31 and configured on 4/15?? Crazy..
I also called and found out that I have an Advisor assigned. However, no VIN and no contact yet. I assume I am getting close... I have the email that says delayed till June.I want my VINNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN ...woof!
So i broke down and called cause i'm getting antsy. I have an advisor (Chris) but no VIN yet so nothing to talk to him about yet. anyone have any good feedback on Chris? There's probably a dozen chris's but i thought i would ask anyway...
Keep an eye on that edit button. Once its gone you know to start checking HPWC for VIN.I also called and found out that I have an Advisor assigned. However, no VIN and no contact yet. I assume I am getting close... I have the email that says delayed till June.
No edit button available...all of my items to complete have been green from the beginning so i never had an edit button.Keep an eye on that edit button. Once its gone you know to start checking HPWC for VIN.
Keep an eye on that edit button. Once its gone you know to start checking HPWC for VIN.
You need to have delivery profile incomplete, to see "Edit details".No edit button available...all of my items to complete have been green from the beginning so i never had an edit button.
I know how frustrating that is. Have you tried the HPWC trick to check for a VIN? I would say do that first and if you see a VIN, give them a call.
I also won the ISA lottery. I placed my order on 3/28 and will be taking delivery 6/13(day after you).I don't have a VIN posted on the website yet. I was informed by adviser that a VIN has been assigned, and I've seen it using the HPWC trick. That being said, I just got a tentative delivery date (6/12). Just need to get trade in details confirmed and we can lock down the delivery appointment.
Overall my adviser has been very proactive. I've gotten 5 or 6 emails and 1 phone call from him over the last week.
I configured 4/14 and got the delayed til June email. Will be at 8 1/2 weeks so not so horrible from the 3-6 originally estimated.
Overall I've been pretty happy with the process so far. (knocks on wood)